Under the direction of the Operations Manager, the Delivery and Warehouse Associate is responsible for supporting all aspects of warehouse operations and product delivery. This role includes receiving, returns processing, inventory put-away, order picking, packing, shipment manifesting, and delivery of products to customers. The position plays a key role in ensuring accurate inventory management, timely deliveries, and excellent customer service.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions. Essential job functions and duties include, but are not limited to:
- Deliver products to customers using company cargo vans and box trucks as needed.
- Unload, break down, and sort inbound shipments accurately and efficiently.
- Verify incoming products against packing slips and purchase orders.
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Receive inventory into the ERP system and resolve discrepancies with internal teams and external vendors.
- Accurately enter lot numbers and expiration dates.
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Label products with UPC codes when necessary to ensure inventory accuracy.
- Stock shelves and organize inventory.
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Perform shipment manifesting functions.
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Accurately invoice customers for products being shipped using computerized shipping software.
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Provide shipping quotes and shipment information to internal customer service representatives.
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Track packages through carriers including UPS, Spee-Dee Delivery, and FedEx.
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Ability to prepare paperwork, coordinate, and ship LTL, USPS, and international orders.
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Accurately pick products from inventory to fulfill orders.
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Package products carefully to ensure safe and accurate delivery to customers.
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Pull, pack, and assist with carryout orders for customers as needed.
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Perform light assembly, production work, and other warehouse-related projects as assigned.
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Assist with weekly cycle counts.
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Create load sheets and ensure all delivery paperwork is complete and accurate.
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Maintain working knowledge of the abas ERP system, GLI TMS, and Digital Shipper TMS software.
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Obtain 49 CFR Hazardous Materials Certification within three months of hire.
QUALIFICATIONS
The employee must have demonstrated experience and/or education as outlined below in order to satisfactorily perform the essential job duties and responsibilities. Qualifications may include, but are not limited to:
- High school diploma or equivalent required; previous warehouse, shipping/receiving, or distribution experience preferred.
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Ability to read, analyze and interpret purchase orders and bill of ladings.
- Ability to write business correspondence via email and effectively communicate by phone with vendors regarding shipment errors and return of product.
- Ability to respond effectively to questions from managers, vendors, and coworkers.
- Strong attention to detail and organizational skills with the ability to maintain accurate inventory and shipping records.
- Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
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Ability to operate a computer, fork-lift certified, work with minimal supervision, follow directions, and work under pressure.
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Effective problem solving, resolution skills, and ability to exercise good judgement.
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Demonstrated customer services skills, ability to relate effectively and tactfully with all levels of the organization.
- Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
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Ability to adapt effectively to workplace changes and new job duties and responsibilities.
- Ability to work efficiently in fast pace demanding work environment, ability to handle multiple job duties with frequent interruptions with calmness and professionalism.
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This position requires the employee to operate a Company provided vehicle to conduct work-related business and therefore requires a valid driver's license and a clean driving record.
PHYSICAL DEMANDS AND WORKING CONDITIONS
The Physical Demands and Working Conditions of this job may require the employee to perform the following physical activities during the course of work. Reasonable accommodations may be made to enable individuals with disabilities to perform the Physical Demands and Working Conditions. Physical Demands and Working Conditions may include, but are not limited to:
- Ability to stand, walk, and sit for extended periods throughout the workday.
- Frequent stooping, bending, kneeling, reaching, and lifting may be required while performing job duties.
- Regular use of hands, vision, hearing, and verbal communication is required to safely and effectively perform essential job functions.
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Ability to safely operate warehouse equipment and tools, including forklifts, Bluetooth and IPod scanners, printers, box cutters, pallet jacks, hand carts, tape dispensers, and fax machines.
- Vision requirements include close and distance vision, peripheral and depth vision, and the ability to adjust focus as needed.
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Lifting limitations for this position: 30 lbs. on a regular basis. 50lb bag or moving a 55gal drum that could weigh 400 plus pounds on occasion.
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While performing the duties of this job, the employee is occasionally exposed to moderate cold/heat conditions. The noise level in the work environment is usually loud.
- The work environment may involve moderate to loud noise levels.
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A safety-sensitive position is one in which job performance can affect the safety of the employee and others. An employer must be able to demonstrate that the employee's inability or impaired ability to perform job-related tasks could result in a direct threat to their safety and/or the safety of others.
