Top 4 Technical support tier 2 level 1 Jobs in Sioux Falls, Sd

Technical Support Tier 2 Level 1
SONIFI Solutions, Inc. —Sioux Falls, SD
- Weekends as needed
- Hospitality
- In-person
- Associate's degree
- Paid holidays
- Health insurance
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Technical Assistance Center Support Desk - Networking
SONIFI Solutions, Inc. —Sioux Falls, SD
- Weekends as needed
- Hospitality
- In-person
- Associate's degree
- Paid holidays
- Health insurance
Quick Apply

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Technical Support Tier 2 Level 1

SONIFI Solutions, Inc. -
Sioux Falls, SD

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Pet insurance

Qualifications

Technical support via phone
Wireless networking
Phone communication
Wi-Fi protocol
Wireless communication system operation
Network routing
Cisco routers
Client interaction via phone calls

Full Job Description

At SONIFI Solutions, we’re passionate about creating technology that elevates guest experiences in the hospitality industry. From in-room entertainment and Wi-Fi to smart device integrations and digital signage, we’ve been powering hotel innovation for over 40 years—all from our headquarters in Sioux Falls, SD.
We’re currently looking for a full-time Technical Support Tier 2 – Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career professionals who enjoy phone-based technical troubleshooting and want to grow their knowledge across a variety of technologies.
Please note: This is an on-site role located in Sioux Falls, SD. Local candidates only. This is not a senior networking or infrastructure engineering role.

Why This Role Matters
This role provides critical technical support for SONIFI’s hospitality technology products. As a first-line responder, you’ll help ensure hotel customers receive timely, expert assistance that minimizes downtime and maximizes satisfaction. Your support keeps hotel guests connected, entertained, and informed—every single day.
What You’ll Do

Provide phone and email support for SONIFI’s suite of hospitality technology systems
Troubleshoot and resolve remote issues related to:
System software and hardware
Customer portals and remote access tools
Internet connectivity and Wi-Fi networks
MATV and video delivery systems
Document all activity in Salesforce and assist with data gathering and reporting
Identify patterns in support cases and recommend potential improvements
Maintain a consistent and dependable presence in a 24/7 support environment
Work a fixed or rotating shift, including nights, weekends, and holidays as needed
Remain customer-focused and composed in a fast-paced call center setting

What You’ll Need

Associate’s degree in a technical field or equivalent combination of education and experience
Comfort with phone-based support and remote troubleshooting
Basic understanding of:
Cisco routers and switches
Wireless networking protocols
OSI model and basic routing concepts
Effective verbal and written communication skills
Ability to follow structured procedures and remain organized under pressure
Passion for learning and working with a wide range of technology platforms

Friendly reminder: This is a technical support position focused on issue resolution, not a network engineer role. Ideal candidates are hands-on troubleshooters, not infrastructure architects.
Why You’ll Love Working at SONIFI
We offer competitive compensation and a comprehensive benefits package, including:

Health, dental, and vision insurance
401(k) with employer match
Paid time off (PTO) and paid holidays
Pet insurance
On-demand pay options
Professional development and cross-training opportunities

Together, we can build your future. SONIFI is proud to be an Equal Opportunity Employer. We consider all qualified applicants regardless of age, race, national origin, sex, disability, veteran status, or other protected status.
If you require assistance with the online application due to a disability, please contact Human Resources at 605-988-1000. Learn more about Equal Employment Opportunity at eeoc.gov. SONIFI participates in E-Verify.

#Technical

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technical support tier 2 level 1 jobs in sioux falls, sd

Technical Support Tier 2 Level 1

Technical Assistance Center Support Desk - Networking

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