Who we are
Performance Data Center provides IT support for three chartered community banks. We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.
Our mission
Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.
Our values
- Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
- Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
- Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
- Community: We’re proud to support each other and our local communities. We win when our customers win.
To learn more about us, visit www.firstnationalbanks.bank (http://www.firstnationalbanks.bank)
About the role
The IT Intern will work closely with the Information Technology team to provide day-to-day technical support to bank employees while gaining hands-on experience in a financial services environment. This role will support core help desk functions, assist with routine IT tasks, and help prepare and maintain various operational and technology-related reports. The ideal candidate is eager to learn, detail-oriented, and interested in building foundational experience in information technology within a regulated industry.
This position is located in Sioux Falls, SD, and is performed on-site.
What you will do
- Gain exposure to enterprise IT leadership by working with the CTO, IT Director, and Information Security Officer (ISO) to understand how technology strategy, operations, and security intersect.
- Provide first-level technical support to employees by assisting with basic help desk requests related to hardware, software, user access, and peripherals.
- Troubleshoot and resolve common IT issues such as password resets, workstation setup, printer issues, and application access.
- Assist with onboarding and offboarding activities, including preparing equipment and ensuring appropriate system access.
- Document issues, resolutions, and procedures in the IT service management or ticketing system.
- Prepare, update, and distribute routine IT and operational reports as requested.
- Assist with data gathering, validation, and basic analysis for miscellaneous IT-related reporting.
- Help maintain accurate asset inventories and technology documentation.
- Follow all bank security policies, data privacy standards, and IT procedures.
- Collaborate with IT team members on special projects and process improvements.
- Other duties as assigned.
What you will need
- Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
- Basic understanding of computer hardware, operating systems, and common business software (e.g., Microsoft Office).
- Strong attention to detail and organizational skills.
- Ability to communicate clearly and professionally with employees at all levels of the organization.
- Willingness to learn and follow established procedures in a regulated banking environment.
What we offer
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation, Sick, and Holiday time
- A competitive 6% 401k match
- And more!
Candidate must pass a pre-employment screening including credit history and criminal record check.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
