Top 15 Passenger service agent Jobs in Sitka, Ak

Customer Service Representative
City & Borough of Sitka Alaska —Sitka, AK
- $23.36 - $27.08 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Health savings account
- Paid holidays
Part-time Customer Service Rep., Sitka
Petro Marine Services —Sitka, AK
- Overtime
- 18 years or older
- Basic math
- Pass drug screening
- On-the-job training
Special Agent: Healthcare Services/Medical Background
Federal Bureau of Investigation —United States
- $103,326 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel

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HCH Building Attendant
City & Borough of Sitka Alaska —Sitka, AK
Communicate well with others, both orally and in writing, using both technical and non-technical language. Work in close cooperation with various patron groups…
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Part-time Customer Service Rep., Sitka
Petro Marine Services —Sitka, AK
Professional, courteous internal and external customer service skills, ability to perform basic mathematical calculations, and ability to operate station…

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Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals…
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Customer Service Representative

City & Borough of Sitka Alaska
Sitka, AK

Apply Now

Job Details

Full-time
$23.36 - $27.08 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Life insurance

Qualifications

Computer operation
Cash amount verification
Confidential information handling
Microsoft Outlook
Accounts receivable management
Phone communication
Computer literacy
Writing skills
In-person customer service
Filing
Research
High school diploma or GED
Check payment processing
Financial records management
Task prioritization
Financial record maintenance
Desktop applications
Billing issue inquiries
1 year
Physical document handling
Balancing end-of-day transactions
Entry level
Office phone management
Bill payment support

Full Job Description

Thank you for considering employment with the City and Borough of Sitka. The following information is provided to give potential applicants awareness regarding the job.

If a range of pay is advertised, starting pay dependent on experience and qualifications aligned with job requirements.

Primary Purpose of Job & Essential Duties/Responsibilities

Primary Purpose of Job

The primary purpose of this position is to provide customer service in the collection of payments received by mail or in person, to assist customers with utility services, and to respond to questions from customers about utility services and payment.

Under the direct supervision of the Budget/Treasury Officer, the employee works independently on assigned duties and responsibilities.

Essential Duties and Responsibilities

Serves as the primary, initial contact at the front counter of the payment office
Directs phone calls to appropriate departments
Processes payments received by mail or in person
Processes applications and work orders for utility accounts
Researches ambiguous and unreadable payments
Provides answers to or deals with complicated questions or problems regarding utility services or payments
Performs daily cash and check reconciliation
Secures revenue by verifying and posting receipts and resolving any discrepancies
Prepares insufficient check collection letters and pursues payment
Processes autopay batches for moorage accounts for each billing cycle
Performs other duties as assigned

Knowledge, Skills, & Abilities

Knowledge of:

General office practices and procedures

Skills in:

Operating a personal computer using standard software, such as Word, Excel, and Outlook, and customized financial, accounting, and auditing software
Organizing, maintaining, and managing a wide variety of records and files, including financial and legal records, both in paper and electronic form
Prioritizing work while focusing on multiple tasks that require meticulous attention to detail
Providing customer service including answering questions, handling payments, and dealing with routine problems

Ability to:

Recognize and maintain confidential information
Produce high quality work that has been self-reviewed for accuracy
Work independently based on general instruction and in compliance with policies and procedures
Communicate effectively with others, both orally and in writing, using both technical and non-technical language
Understand and follow oral and written policies, procedures and instructions
Use logical and creative thought processes to develop solutions according to written specifications and oral instructions
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Quickly learn and put to use newly acquired skills and knowledge

Minimum Qualifications & Other Job Requirements/Expectations

Minimum Qualifications

High school diploma or GED; and
One year of experience in customer service, bookkeeping or accounting, or cash handling; or
Any equivalent combination of experience, education, and training which provides the knowledge, skills, and abilities necessary to perform the work

Other Job Requirements or Expectations

None

Working Conditions & Physical Requirements

Working Conditions:

General office setting

Specific Physical Requirements:

Operating office equipment requiring repetitive hand movement and fine coordination using a computer and keyboard on a daily basis
Stand or sit for prolonged periods of time either in front of computer
Occasional bending, climbing, stooping, reaching, and twisting
Occasionally lift, carry, push, or pull objects up 50 pounds with or without the assistance of proper equipment

General Physical Requirements:

Sufficient clarity of speech and hearing or other communication capabilities which permits the employee to communicate well with other employees and the general public
Sufficient vision or other powers of observation which permits the employee to use a computer screen and process numeric data
Sufficient manual dexterity which permits the employee to operate a computer keyboard and access files
Sufficient personal mobility and physical reflexes which permits the employee to move about in an office environment

Please reach out to the City and Borough of Sitka Human Resources Office at the below information if you have any questions or concerns.

Apply Now

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passenger service agent jobs in sitka, ak

Customer Service Representative

Part-time Customer Service Rep., Sitka

Special Agent: Healthcare Services/Medical Background

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