Top 589 Technology lead Jobs in Skokie, Il

Dynamics 365 (D365) Customer Service Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Senior Technical Lead, Cybersecurity Operations Center (COC)
CAI —Chicago, IL
- $150,000 - $160,000 a year
- Full-time
- Office
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
Lead Quality Engineer
Federal Home Loan Bank of Chicago —Chicago, IL
- $108,450 - $180,825 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Lead Associate Principal, Product Owner (Financial Risk)
Options Clearing Corporation —Chicago, IL
- $129,800 - $184,500 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Finance
- Health insurance
- Dental insurance
Data Center Divisional Product Lead
US AMR-Jones Lang LaSalle Americas, Inc. —Chicago, IL
- $180,000 - $200,000 a year
- Online Application
- Background check
- Writing skills
- Data analysis skills
- Paid parental leave
- Paid holidays
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Platform Engineering Lead
CFS —Lake Forest, IL
- $150,000 - $165,000 a year
- Online Application
- Hybrid work
- Senior level
- Leadership
- Python
- Health insurance
- Dental insurance
11d
Lead System Engineer
Everforth, Cybercoders —Willowbrook, IL
- $120,000 - $160,000 a year
- Full-time
- 5 years
- System design
- Mentoring
- Dental insurance
- 401(k)
Quick Apply
Lead AI ML Engineer - AWS Connect - Remote
UnitedHealth Group —Schaumburg, IL
- $112,700 - $193,200 a year
- Full-time
- Hybrid work
- Pass drug screening
- System design
- Office
Project Leader Application Support
Packaging Corporation of America —Lake Forest, IL
- $108,000 - $135,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Health insurance
Lead AI/ML Engineer - Remote
UnitedHealth Group —Schaumburg, IL
- $145,500 - $249,500 a year
- Full-time
- Hybrid work
- Computer Science
- Pass drug screening
- System design
Lead Associate Principal, Cloud Engineering
Options Clearing Corporation —Chicago, IL
- $143,300 - $228,200 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- System design
- Health insurance
- Dental insurance
END USER COMPUTING LEAD
City of Chicago —Chicago, IL
- $91,788 a year
- Computer Science
- Maintenance
- Office
6d
Technology Strategy Leader
Allstate —Chicago, IL
- $134,000 - $209,750 a year
- Hybrid work
- Office
- US work authorization
- Fair chance
13d
QA Lead
Dynamic Interactive Business Systems —Chicago, IL
- Call employer
- Mid-level
Engineering Tech Lead
Codal —Chicago, IL
- $175,000 - $195,000 a year
- Hybrid work
- Computer science
- Azure
- Management
- Health insurance
- Dental insurance
Quick Apply
Lead Solution Architect
Humana —Chicago, IL
- $142,300 - $195,700 a year
- Full-time
- Remote
- Computer science
- Computer Science
- System design
- Paid parental leave
- Paid holidays
1d
Lead, Release Management
Quest Diagnostics —Schaumburg, IL
- $130,000 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Employee stock purchase plan
- Disability insurance
Quick Apply
Tech Lead
Unlock Health —Chicago, IL
- Remote
- System design
- Mentoring
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
ITSM / Service Desk Lead
SCIGON —Oak Brook, IL
- $93,750 - $125,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Business
Quick Apply
8d
(Remote) DevOps Team Lead
eFinancial, LLC —Des Plaines, IL
- $138,000 - $178,000 a year
- Call employer
- Remote
- 7 years
- Bachelor of Science
- AWS
- Health savings account
- AD&D insurance
Quick Apply
13d

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technology lead jobs near skokie, il

Dynamics 365 (D365) Customer Service Technical Lead

AAOS -
Rosemont, IL

Quick Apply

Job Details

Full-time
$83,000 - $86,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Performance dashboard reports
Data integrity assurance
Customer records maintenance
Data visualization software proficiency
Project management experience in technology
Automation
Data validation techniques
Dashboard creation
Business intelligence report generation
Dashboard creation support
Microsoft Dynamics 365
Data quality management
Data integrity and documentation
Business intelligence tools
Productivity software
AI-driven automation
Cross-functional collaboration
Associate's degree
Technical Proficiency
Data analytics technologies
Cross-functional communication
Microsoft Dynamics

Full Job Description

You are the person people turn to when they need an answer, a solution, or a better way forward. You have a natural curiosity that drives you to figure out why something is not working and how it can be improved. You enjoy helping people, but you are just as excited by the systems, technology, and processes that power a great customer experience. Whether you are troubleshooting a complex issue, improving a workflow, cleaning up data, or identifying a smarter way to get things done, you are always looking for opportunities to make life easier for others. You connect the dots, solve problems with confidence, and take pride in creating seamless experiences while keeping everything running smoothly behind the scenes.

If this sounds like you, please read on!

Serves as the primary technical point of contact for member and customer inquiries across phone, email, and web, resolving orders, payments, subscriptions, CME, and registration needs efficiently within D365 Customer Service.
Regularly interacts with members and customers by phone, email, and other communication channels to provide timely, helpful support and ensure a positive service experience.
Administers and optimizes D365 Customer Service, including queues, routing, case workflows, SLAs, metrics, and dashboards, to ensure timely, high-quality resolution and reporting.
Applies AI-enabled tools such as case summarization, agent assist, and knowledge suggestions to accelerate resolution; reviews and validates AI outputs; and continuously improves knowledge content.
Troubleshoots complex technical, access, and system issues across AAOS platforms, including the website, mobile apps, CME/MOC, and online products, escalating and coordinating cross-functionally to drive resolution within SLA.
Safeguards CRM and AMS data integrity by maintaining accurate records, managing membership transitions and weekly exception reviews, and eliminating duplicate or outdated data.
Identifies and drives processes, workflow, and automation improvements that enhance the member experience and reduce repeat issues.
Promotes Academy products and programs through cross-selling and outreach and represents the Academy at the Annual Meeting and select events in a sales/service capacity.
Supports the Service Center Team Lead with general onboarding and training for Customer Service staff.
Trains the Service Center team on new system features, automation, and AI capabilities.
Performs general departmental administrative tasks, including distributing department mail, assisting with member correspondence, and preparing member applications for scanning and processing.
Supports member-facing service activities across membership records, CME needs, website access, online products, and related issue resolution to ensure accurate, timely, and positive member experience.

Travel:

Up to 5 days per year

Qualifications:

Required:

2-3 years of experience administering D365 Customer Service, including queues, routing, forms, views, workflows, metrics, and dashboards, with hands-on use of AI-enabled features such as case summarization, agent assist, and knowledge suggestions.
Strong technology aptitude and eagerness to adopt AI-assisted tools, automation, and analytics tools in a fast-changing environment.
Demonstrated proficiency with CRM and Association Management Systems, with a focus on data integrity
Proven ability to troubleshoot complex issues and coordinate cross-functionally to drive resolution and follow-up
Associate’s degree, plus five or more years of customer service experience with progressive levels of responsibility.
Polished written and verbal communication paired with strong organizational, project management, and attention-to-detail skills
Adaptable, team-first mindset that thrives in a fast-paced, collaborative environment
Proficiency in Microsoft Office Suite, Power Platform, Excel reporting, D365 dashboards, and/or Power BI.

Desired:

Degree in business, information systems, computer science, or a related field.
Microsoft Dynamics 365 or Power Platform certification, or equivalent hands-on configuration experience
Association or medical society experience, and a basic understanding of membership organizations.
Bilingual proficiency in Spanish.
Experience with Copilot or other AI assistants in a service setting, including prompt use and validation of AI-generated responses
Ability to build and interpret reports and dashboards to surface trends and inform service improvements
Experience curating knowledge base content to improve self-service and resolution quality
Interest in and aptitude for supporting a blended team of service professionals and AI-enabled agents

Salary Range: $83,000-$86,000, depending on qualifications and experience.

Ready to put your problem-solving skills to work? Apply today and help shape the future of member service through innovation, technology, and exceptional customer support. Please share the following:

Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.
Resumes must be accompanied by a cover letter with salary expectations to be considered.

Please note: This hybrid position is based in Rosemont, Illinois and requires the ability to commute to the office at least twice per week. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. AAOS does not sponsor, and will not sponsor, Applicants or employees for purposes of obtaining or maintaining Work Authorization.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technology lead jobs in skokie, il

Dynamics 365 (D365) Customer Service Technical Lead

Senior Technical Lead, Cybersecurity Operations Center (COC)

Lead Quality Engineer

Lead Associate Principal, Product Owner (Financial Risk)

Data Center Divisional Product Lead

Platform Engineering Lead

Lead System Engineer

Lead AI ML Engineer - AWS Connect - Remote

Project Leader Application Support

Lead AI/ML Engineer - Remote

Lead Associate Principal, Cloud Engineering

END USER COMPUTING LEAD

Technology Strategy Leader

QA Lead

Engineering Tech Lead

Lead Solution Architect

Lead, Release Management

Tech Lead

ITSM / Service Desk Lead

(Remote) DevOps Team Lead

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