Manager, Customer Strategy and Success
Oshi Health —Raleigh, NC
- $100,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
5d
VP, Customer Experience
ComplyAdvantage —Raleigh, NC
- $225,000 - $290,000 a year
- Remote
- US work authorization
- Recruiting
- Senior level
- Travel reimbursement
- Commuter assistance
Quick Apply
Styling Team Manager (Remote)
Short Story —Raleigh, NC
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Client Services Manager
BAYADA Home Health Care —Raleigh, NC
- Urgently hiring
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Customer Care Red Alert Supervisor
Rooms To Go —Dunn, NC
- Full-time
- Mid-level
- US work authorization
- 2 years
- Disability insurance
- Health insurance
Manager of Customer Success
Steer —Raleigh, NC
- Remote
- System design
- Mentoring
- Senior level
- Health savings account
- Health insurance
Quick Apply
5d
Technical Account Manager - USA
VAST Data —Raleigh, NC
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- Mid-level
Quick Apply
Director, Client Services
Kobie Marketing —Raleigh, NC
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Sr. Director, Client Services
Kobie Marketing —Raleigh, NC
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Meritain Director, Pharmacy Client Management
CVS Health —Raleigh, NC
- $68,000 - $174,134 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Raleigh, NC
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Senior Manager, Customer Success
Relay —Raleigh, NC
- Office
- 8 years
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Director, Global Scaled CS
Kong —Raleigh, NC
- $250,000 - $300,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Leadership
Manager of Geospatial Training & Support
DUNCAN PARNELL INC —Raleigh, NC
- Bachelor's degree
- Travel
- Construction experience
- Paid parental leave
- Health savings account
Quick Apply
Client Portfolio Manager (Controller)
Supporting Strategies —Raleigh, NC
- $120,000 a year
- Management
- Mentoring
- Senior level
5d
Back Line Collections Manager
defi AUTO LLC —Raleigh, NC
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply
Temporary Manager, BT Prep Operations (Seasonal Tax)
Baker Tilly Advisory Group, LP —Raleigh, NC
- $25 - $84 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 3 years
Quick Apply
4d
Member Services Representative Shift Lead
Planet Fitness - Excel Fitness —Garner, NC
- $11.50 an hour
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
- COVID-19 protective measures
- Paid parental leave
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Sales Representative - No Experience Required
LOMENICK —Selma, NC
Must possess a valid driver’s license and authorization to work in the U.S. Track daily field activity using a Salesforce-based CRM.
$70,000 - $85,000 a year
Quick Apply
8h
VP, Customer Experience
ComplyAdvantage —Raleigh, NC
You will own the full post-sale lifecycle, from solution design and onboarding through adoption, value realization, and renewal, with the technical pre-sale…
$225,000 - $290,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Internet Customer Service and Fulfillment Manager
Confidential —Westerville, OH
Familiarity with logistics coordination, inventory management systems, and digital communication tools. Excellent analysis skills to interpret sales data and…
$45,000 - $75,000 a year
Quick Apply
Styling Team Manager (Remote)
Short Story —Columbus, OH
Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in smithfield, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near smithfield, nc

Customer Success Manager jobs in Raleigh, NC

Director Of Client Services jobs in Raleigh, NC

Director jobs in Raleigh, NC

Client Services Manager jobs in Raleigh, NC

Portfolio Manager jobs in Raleigh, NC

Collection Manager jobs in Raleigh, NC

Operations Manager jobs in Raleigh, NC

Team Leader jobs in Raleigh, NC

Director Of Pharmacy jobs in Raleigh, NC

Manager In Training jobs in Raleigh, NC

House Manager jobs in Long Island, NY

Customer Success Manager jobs in Henderson, NV

Customer Success Manager jobs in Murfreesboro, TN

Work From Home Customer Service jobs in Arkansas

Customer Success Manager jobs in Cleveland, OH

Customer Success Manager jobs in Georgia

Customer Service jobs in Detroit, MI

Athletic Director jobs in Providence, RI

Director Of Client Services jobs in Frisco, TX

Environmental Services Hospital jobs in Dallas, TX

Manager, Customer Strategy and Success

Oshi Health -
Raleigh, NC

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year
5 days ago

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
Work from home
Vision insurance

Qualifications

Customer communication
Customer relationship building
Operations coordination
Managing clients in a customer support role
Customer relationship management
Leading team collaboration initiatives
Cross-functional team management
Project stakeholder communication
Cross-functional communication
Analytics

Full Job Description

Manager, Customer Strategy and Success

Reports To: Head of Growth

Employment Type: Full-Time

Salary: $100,000 – $120,000

Eligible States: Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, and Wisconsin

Role Overview

Oshi Health's Growth team is looking for a dynamic Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners. In this pivotal role, you will lead internal implementation efforts, collaborate closely with cross-functional teams (Product, Clinical, and Commercial), and deliver QBRs that drive continued partner growth. This is a hands-on position for someone who thrives on data storytelling, relationship-building, and making a real impact on digestive healthcare.

What You'll Do — Key Responsibilities

Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
Influence key stakeholders through clear, confident external communication and cross-functional alignment

What We're Looking For — Qualifications & Requirements

Required

2–4 years of relevant experience post-undergraduate, with demonstrated progression in your field
Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator

Preferred

Healthcare or digital health experience
Familiarity with QBR preparation and delivery
Experience in a high-growth, mission-driven, or startup environment

Compensation & Benefits

Salary: $100,000 – $120,000 commensurate with experience, plus meaningful equity

Health Benefits: Employer-sponsored medical, dental, and vision plans

Time Off: Unlimited PTO + 11 paid company holidays

Life Support: Access to a "Life Concierge" through Overalls, because life happens

Growth: Tailored professional development opportunities as we scale

Work Style: Remote-first flexibility, work from home anywhere in the US with our approved states

About Oshi Health

Oshi Health is a virtual digestive health practice on a mission to transform GI care. We combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions get the answers and relief they deserve. We take time to get to know each patient and develop personalized, whole-person care plans — including medications, dietary changes, and mental health support. When you join Oshi, you're joining a team — and a mission — that's changing what great healthcare looks like.

For every Oshi team member, we look for:

Genuine passion for improving patient lives and transforming GI care
Strong communication skills and emotional intelligence
Comfort in a fast-paced, remote-first, mission-driven environment

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com

Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to [email protected], and we'll confirm whether you're engaging with one of our Oshi teammates!

Quick Apply

Refine Your Search

customer support & client services managers jobs in smithfield, nc

Manager, Customer Strategy and Success

VP, Customer Experience

Styling Team Manager (Remote)

Client Services Manager

Customer Care Red Alert Supervisor

Manager of Customer Success

Technical Account Manager - USA

Director, Client Services

Sr. Director, Client Services

Meritain Director, Pharmacy Client Management

Branch Operations Supervisor - Commercial Insurance

Senior Manager, Customer Success

Director, Global Scaled CS

Manager of Geospatial Training & Support

Client Portfolio Manager (Controller)

Back Line Collections Manager

Temporary Manager, BT Prep Operations (Seasonal Tax)

Member Services Representative Shift Lead