Top 7 Hotel front desk associates Jobs in Smithfield, Nc

Hotel Front Desk Associates
Fairfield Inn & Suites Smithfield —Smithfield, NC
- $11 - $13 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Conflict management
Quick Apply
Front Desk Concierge
Stratton Amenities —Raleigh, NC
- $15 - $16 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Apartments
Assistant General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Knightdale, NC
- $40,000 - $44,000 a year
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
Quick Apply
9d
Front Desk Guest Manager Raleigh Marriott City Center
Raleigh Marriott City Center —Raleigh, NC
- Mid-level
- Hotel
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Assistant Store Manager
Extra Space Management, Inc —Garner, NC
- $16 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Wellness program
- Health savings account
Quick Apply
2d
Entry Level Sales Representative
Southern National Roofing —Raleigh, NC
- $40,000 - $70,000 a year
- Urgently hiring
- Office
- Residential
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
12d

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Hotel Front Desk Associates

Fairfield Inn & Suites Smithfield
Smithfield, NC

Quick Apply

Job Details

$11 - $13 an hour

Qualifications

Foreign language proficiency
Visitor query response
Record keeping
Computer operation
Hotel and accommodations payment processing
Cash amount verification
Hotel policy compliance
Maintaining an organized workspace
Sales transaction processing
Phone communication
Greeting customers
Filing
Answering guest questions
Phone call screening
Credit card payment processing
High school diploma or GED
Cash register operations
Conflict management
Productivity software
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Cross-functional collaboration
Suggestive selling
Communication skills
Entry level

Full Job Description

Job Description: Hotel Front Desk Associate

Position Overview:
The Hotel Front Desk Associate is responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to guests throughout their stay. This proactive and friendly individual is the first point of contact for guests, offering a warm welcome, assisting with check-ins and check-outs, and satisfying guest requests and inquiries.

Responsibilities:

1. Guest Service:

Greet guests in a welcoming manner upon arrival, ensuring a positive first impression of the hotel.
Assist guests with check-ins, check-outs, and payment processes, maintaining accuracy and efficiency.
Provide information to guests regarding hotel facilities, services, and local attractions, ensuring guests have a delightful stay.
Handle and resolve guest complaints and problems promptly, ensuring guest satisfaction.
Offer quick and effective responses to all guest inquiries, providing accurate information and guidance.

2. Reservation and Front Desk Operations:

Efficiently process reservations, cancellations, and modifications, applying appropriate rates and discounts while adhering to hotel policies.
Maintain up-to-date knowledge of room availability, rates, packages, and promotions, encouraging upsells and cross-selling opportunities to maximize revenue.
Coordinate with the housekeeping department regarding room status and availability, ensuring prompt and accurate communication.
Assist in processing cash payments, credit card transactions, and relevant paperwork, maintaining proper record-keeping.

3. Administrative Support:

Answer phone calls, take messages, and redirect calls as required, displaying a professional and helpful attitude.
Perform accurate and organized filing of guest registration cards, ensuring efficient retrieval when necessary.
Conduct end-of-day procedures, including reconciling cash register, preparing reports, and balancing the cash drawer.
Maintain a clean and organized front desk area, ensuring it is presentable throughout the day.

4. Team Collaboration:

Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless operations.
Communicate guest feedback to relevant departments to continuously improve service quality.
Attend team meetings and training sessions, keeping up-to-date with hotel policies, procedures, and promotions.
Support and assist other team members as needed, fostering a positive and cooperative work environment.

Qualifications:

High school diploma or equivalent; relevant certification or training in hospitality is a plus.
Previous customer service experience, preferably in a hotel or hospitality environment.
Excellent verbal and written communication skills in English, with additional languages advantageous.
Strong interpersonal skills, demonstrating a professional and friendly demeanor.
Exceptional problem-solving and conflict resolution abilities.
Proficient computer skills, including knowledge of reservation software and Microsoft Office Suite.
Ability to multitask and work under pressure while maintaining attention to detail.
Flexibility to work in shifts, including weekends, evenings, and holidays.

Joining our team as a Hotel Front Desk Associate provides an excellent opportunity to showcase your exceptional customer service skills while contributing to a positive guest experience. In addition, we offer competitive compensation, training opportunities, a positive work environment, and potential for growth.

Quick Apply

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hotel front desk associates jobs in smithfield, nc

Hotel Front Desk Associates

Front Desk Concierge

Assistant General Manager

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Assistant Store Manager

Entry Level Sales Representative

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