Top 31 Guest service agent Jobs in Smithfield, Ri

Front Office Clerk - Night Audit
Bally's Twin River Lincoln —Lincoln, RI
- $21.60 an hour
- Part-time
- Bilingual
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent
Courtyard by Marriott —Westborough, MA
- $17 - $18 an hour
- Part-time
- Background check
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
10h
Operations Processing Representative (Hybrid, Webster)
MAPFRE —Webster, MA
- $36,000 - $40,300 a year
- Day shift
- Office
- High school diploma or GED
- Organizational skills
- Profit sharing
- Health savings account
Hotel Front Desk Agent (Overnight and 3PM-11PM Shifts)
Courtyard Lincoln —Lincoln, RI
- Overnight shift
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
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Guest Services Agent PT
Graduate Providence —Providence, RI
- $19 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent - Providence Marriott Downtown
Providence Marriott Downtown —Providence, RI
- $18 - $19 an hour
- Weekends as needed
- Microsoft Word
- Computer literacy
- Hotel
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Front Desk Agent
Hilton Providence —Providence, RI
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
11d
Guest Services Agent FT
Graduate Providence —Providence, RI
- $19 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Hilton Garden Inn Providence —Providence, RI
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
3d
Front Desk Supv
Hilton Providence —Providence, RI
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Front Desk Agent
Residence Inn by Marriott —Coventry, RI
- $16 - $17 an hour
- Part-time
- Computer literacy
- English
- Research
Quick Apply
5d
Guest Service Agent
Hyatt Place Warwick Providence Airport —Warwick, RI
- Part-time
- Background check
- Hotel
- Entry level
- Paid holidays
- Health insurance
Quick Apply
12d
Guest Service Agent
Schulte Hospitality Group —Warwick, RI
- $18 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Supv
Hilton Garden Inn Providence —Providence, RI
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
3d
Guest Service Representative
Crowne Plaza —Warwick, RI
- $16.50 - $17.00 an hour
- Part-time
- Background check
- Hotel
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
13h
Night Service Rep Part Time-103020
ESA Management, LLC —Providence, RI
- $16.50 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
- 401(k)
- Employee assistance program
Quick Apply
Front Desk Agent/Night Auditor
Providence-Seekonk Inn —Seekonk, MA
- From $15 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Free parking
- Employee discount
Quick Apply
Night Auditor
Homewood Suites Warwick —Warwick, RI
- $17 - $18 an hour
- Overnight shift
- Computer literacy
- Mid-level
- Hotel
- Employee discount
Overnight Guest Services - Full Time
Giri Hotel Management —Sharon, MA
- $18 - $20 an hour
- Overnight shift
- No high school diploma
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
5d
Part-Time Front Desk Agent
Home2 Suites-Walpole/Foxboro, MA —Walpole, MA
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply

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guest service agent jobs near smithfield, ri

Front Office Clerk - Night Audit

Bally's Twin River Lincoln -
Lincoln, RI

Quick Apply

Job Details

Part-time
$21.60 an hour
11 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Childcare

Qualifications

Confidential information handling
Basic math
High school diploma or GED
Typing

Full Job Description

The Role:

This position is responsible for checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with the hotel staff and is thus very influential in creating the first impression of the hotel. Looking for candidates with exceptional customer service and communication skills.

Responsibilities:

Enhances the guest experience by providing exceptional service.
Responds to inquiries regarding property – i.e., directions to property, players club, entertainment, hours of operation of venues, etc.
Relays “guest requests” to appropriate staff.
Enters text messages for guests into the property’s management system as requested, relay guest messages.
Ensures calls are answered promptly and in accordance with department standards.
Follows established emergency procedures and acts as a communications link in emergency situations.
Answers fax and email inquiries.
Confirms and modify reservations.
Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue.
Greets, registers, assigns rooms, and issues keys to arriving guests.
Assists guests in fulfilling their requests – room changes, extra amenities, etc.
Makes and confirms reservations.
Posts charges to guest folios.
Assists guests in resolving complaints.
Maintains a cash bank, cash checks, issue change.
Receives cash, checks, and credit cards for payment of services.
Processes complimentary transactions with supporting documentation.
Processes and submit end-of-shift reports.
Contacts Housekeeping and Facilities department when guests report room issues.
Reviews folios with guest ensuring accuracy; perform checkout.
Adheres to department and property policies and procedures.
Offers luggage assistance.
Completes thorough bucket checks of all arriving, departing, in-house reservations. Corrects mistakes.
Maintains knowledge of current marketing promotions and events.
Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks, Picks, Mix).
Other Duties & Responsibilities:
Enters and delivers guest wake-up calls. Offers a follow-up wake-up call.Enters reservations via fax, email, and as per management.
Disseminates information to guests about the property and local area.
Sends and delivers guest faxes.
Performs Concierge duties as required.
Answers incoming phone calls, routing as needed.
Processes reservation calls; checking availability; quoting rates; detailing property amenities; closing sales and entering reservations into the property management system.
Maintains knowledge of property information & memorabilia.

Qualifications:

High school diploma or GED
Must project a professional and positive image.
High energy level.
Proficiency in typing.
Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
Must project a professional and positive image.
Ability to handle and carry out instructions.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to maintain composure under stress in a fast-paced work environment.
Must be able to stand for long periods of time.
Basic reading and math skills.
Ability to work a flexible schedule.
Excellent interpersonal and communication skills.
Must be able to communicate clearly and effectively with all employees and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Bilingual is a plus.

License Requirements:

Must secure appropriate RI mandated gaming licenses

Physical/Mental Requirements:

Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, concentrate, remember, attention to and observe details, use of ten key and personal computer
Constantly use mental alertness to achieve high level of accuracy in completing tasks
Ability to maintain confidential information

Working Conditions:

Mostly indoors and generally climate-controlled environment
Will be exposed to noise, smoke, and odors
Working with others and independently

What’s in it for you:

Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts

Target Hourly Range: ($21.60)

Bally's Lincoln Casino Resort: About | LinkedIn (https://www.linkedin.com/company/ballys-lincoln/about/)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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