Top 205 Service manager Jobs in Smithfield, Va

Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Service Coordinator (Case Manager III)
City of Norfolk, VA —Norfolk, VA
- $54,190.94 - $90,788.72 a year
- Full-time
- CPR Certification
- Nursing
- Mid-level
Manager, Facility Service
Sentara Hospitals —Norfolk, VA
- Full-time
- Acute care
- Mid-level
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
General Manager - The Woodlands
Colonial Williamsburg Company —Williamsburg, VA
- $94,800 - $142,200 a year
- Analysis skills
- Mentoring
- Recruiting
Quick Apply
Field Service Manager
SEACORP —Norfolk, VA
- Holidays
- Laboratory
- 5 years
- Office
- AD&D insurance
- Paid holidays
Service Operations Manager
Cox-Powell Corporation —Williamsburg, VA
- $70,000 - $120,000 a year
- Ability to walk for extended periods
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Supervisor
Confidential —Norfolk, VA
- $26 - $28 an hour
- Full-time
- Carpentry
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
General Services Manager
Glasser and Glasser, P.L.C. —Norfolk, VA
- $45,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health savings account
- Health insurance
Quick Apply
Industrial Services Project Manager
Moran Environmental Recovery —Norfolk, VA
- $85,488 - $94,128 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Manager
Langley Federal Credit Union —Newport News, VA
- $103,500 - $134,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
Service Manager
Bubba's 33 —Chesapeake, VA
- Full-time
- Sales
- Mid-level
- Team management
- Profit sharing
- Paid parental leave
National Aftermarket Service Manager
Sumitomo Machinery Corp of America —Chesapeake, VA
- From $106,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Administrative Manager - Field Service
SEACORP —Norfolk, VA
- Holidays
- Mid-level
- Office
- Administrative experience
- AD&D insurance
- Paid holidays
Manager of Visitor Services
City of Norfolk, VA —Norfolk, VA
- $56,900.48 - $95,328.16 a year
- Full-time
- Management
- Research
- Mid-level
6d
Service Manager
Texas Roadhouse —Suffolk, VA
- $60,000 - $75,000 a year
- Full-time
- Sales
- Mid-level
- Team management
- Profit sharing
- Paid parental leave
Client Service Manager – Business Development (Virginia Market)
Kennedy/Jenks Consulting —Newport News, VA
- $150,000 - $243,000 a year
- Full-time
- Hybrid work
- Engineering
- 11+ years
- Office
- Travel reimbursement
- Health savings account
Project Leader
ADP —Norfolk, VA
- $69,300 - $129,200 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Disability insurance
4d
Banquet Service Manager - Williamsburg Lodge
Colonial Williamsburg Company / CWC —Williamsburg, VA
- $51,300 - $76,900 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Dining Services District Manager
Healthcare Services Group, Inc. —Norfolk, VA
- $75,000 - $85,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
5d
Service Supervisor
Cintas —Portsmouth, VA
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
6d

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Customer Service Manager

Hampton Roads Transit -
Norfolk, VA

Apply Now

Job Details

Full-time
$79,946 - $103,929 a year

Qualifications

Computer operation
Staff supervision
Database systems
Team supervision
Avaya
Managing teams in a customer support role
Writing skills
Driver's License
Desktop applications
Mailchimp
Telephone systems
Public relations
Productivity software
Technical Proficiency

Full Job Description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Salary Range: $79,946 - $103,929

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Provides overall management for all customer service functions.
Develops and implements policies and procedures for the Call Center and Transit Centers
Oversees the customer complaint process to ensure complaints are documented, processed and closed.
Analyzes Call Center performance metrics and trends and develops reports.
Tracks timesheets and accrued time of department personnel.
Prepares reports on established data requirements.
Reviews reports on complaints, fare media sales, and other activities.
Oversees the sale of fare media and ensures practices are in compliance with established procedures.
Ensures customer service staff are recruited and trained to provide the most professional, accurate and timely information to our customers.
Coordinates programs with other departments to ensure customer services are of the highest quality and professionalism.
Prepares and administer training materials for staff.
Develops performance metrics to evaluate the customer service function and ensure exceptional service is being provided.
Supports special events as directed.
Responds to serious incidents, crises, and emergencies in accordance with established policies and procedures.
Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs other duties as assigned.
Assists with the management of the operating budget.
Oversees department contracts
Serves as a member of proposal evaluation committee when designated.
Provides script updates to Interactive Voice Response System (IVR). Responsible for staffing and new hire interviews.

Required Knowledge, Abilities and Skills Essential to Job Functions:

Ability to supervise a staff of both professional and technical positions; good writing skills required, as well as ability to write reports and communicate verbally; must have ability to coordinate effectively with internal staff and with outside agencies and individuals; must demonstrate knowledge of customer service concepts and/or public relations; good computer skills required; must demonstrate good organizational skills.

Required Software Knowledge and Skills Essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:

Microsoft Office

CAD-AVL

Mobile Fare Payment

ID Card Database

Avaya Call Management System Supervisor

Avaya Phone System

Interactive Voice Response System

Passenger Information Displays

Public Address System

MailChimp

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency’s safety goals.

Qualifications:

Training and/or Education:

Graduation from an accredited four-year college with a degree in business, marketing, community/public relations, or combination of education and required experience listed below.

Required Experience:

Significant experience in the customer service or public relations fields.

Licenses or Certificates:

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

Work may require some physical effort in making presentations off site, setting up displays, and operation of a keyboard device. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

Work involves some evening and weekend work for events. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Exempt

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].

Apply Now

Refine Your Search

service manager jobs in smithfield, va

Customer Service Manager

Service Coordinator (Case Manager III)

Manager, Facility Service

General Manager - The Woodlands

Field Service Manager

Service Operations Manager

Service Supervisor

General Services Manager

Industrial Services Project Manager

Desktop Support Manager

Service Manager

National Aftermarket Service Manager

Administrative Manager - Field Service

Manager of Visitor Services

Service Manager

Client Service Manager – Business Development (Virginia Market)

Project Leader

Banquet Service Manager - Williamsburg Lodge

Dining Services District Manager

Service Supervisor

I want to receive the latest job alert for service manager in smithfield, va

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