Top 174 Customer service representative Jobs in Smiths Station, Al

CSR/New Accounts
Phenix City —Phenix City, AL
- $16.17 - $21.88 an hour
- Overtime
- Bilingual
- Office
- High school diploma or GED
- Employee assistance program
Customer Service & Sales Support Representative
The Memory Company —Phenix City, AL
- $17 - $18 an hour
- Overtime
- Microsoft Outlook
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
6d
CUSTOMER SERVICE REPRESENTATIVE
Sunset Finance —Columbus, GA
- From $55,000 a year
- Full-time
- Office
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Associate
Walgreens —Columbus, GA
- $15.00 - $17.50 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
8h
Customer Service Representative
Tower Loan of Mississippi, LLC —Phenix City, AL
- Extended hours
- Office
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Customer Care Rep 1 (contract)
Elevance Health —Columbus, GA
- 8 hour shift
- Hybrid work
- Data analysis skills
- Research
- High school diploma or GED
- Health savings account
- Disability insurance
Pharmacy Customer Service Associate
Walgreens —Columbus, GA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
13d
Customer Service Representative
Security Finance —Columbus, GA
- $15.00 - $18.50 an hour
- Full-time
- Office
- Marketing
- Entry level
- Profit sharing
- Paid training
Quick Apply
Customer Care Representative (8:00 AM to 5:00 PM /M-F)
Dixie Electric, Plumbing, Air and Doors —Columbus, GA
- Monday to Friday
- Computer literacy
- High school diploma or GED
- Organizational skills
- AD&D insurance
- Paid holidays
Quick Apply
11d
Account Manager Retention Specialist
LE Energy —Opelika, AL
- $40,000 - $50,000 a year
- 8 hour shift
- No experience needed
- Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Remote Customer Service and Sales
HMG Careers —Auburn, AL
- $69,000 - $150,000 a year
- Full-time
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Service Associate I
Dollar Tree —Phenix City, AL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Phenix City, AL
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
On-Site Customer Service Representative - Opelika, AL
Sharecare —Opelika, AL
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
7d
Communication Center Representative
Kinetic Federal Credit Union —Columbus, GA
- Monday to Friday
- Residential
- Math
- Smartphone
Customer Service/Sales
Home Depot —Phenix City, AL
- Entry level
Customer Service Representative
Circle K —Columbus, GA
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service
- Paid training
- Health savings account
Customer Service Associate I
Family Dollar —Phenix City, AL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Rep
THE WADE COMPANIES —Columbus, GA
- $10 - $12 an hour
- Entry level
Quick Apply
Pro Customer Service/Sales
Home Depot —Phenix City, AL
- Entry level
- Commercial

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CSR/New Accounts

Phenix City -
Phenix City, AL

Apply Now

Job Details

Full-time
$16.17 - $21.88 an hour

Benefits

Employee assistance program

Qualifications

Phone communication
High school diploma or GED
Financial record maintenance
Typing
Accounting support
Office experience

Full Job Description

Personnel Requisition Form

Department: Utilities – Administration
Date: March 21, 2024
Supervisor: Office Manager

Job Title: CSR/New Accounts
Starting Salary: $16.17 – $21.88 DOQ /hourly

Date Needed: ASAP
Number of Employees Requested: One
Work Hours: 8 a.m. – 5 p.m. – Overtime as needed

Position Status: Full-Time
Reason Needed: Replacement

Job Description

Job Title: CSR/New Accounts
Department: Utilities – Administration
Location: Utilities Building

FLSA Status: Non-Exempt
Code: EAP 5
Reports to: Office Manager

Job Summary

Under general supervision sets up and opens utility accounts, researches billing discrepancies and information on delinquent accounts, provides customers with information and other assistant as needed; files and maintains records, documents summary logs with narrative information, searches files and retrieves information as needed and performs additional duties in support of the department as needed or upon request.

Essential Job Duties & Responsibilities

The following duties are normal for this position. The omission of specific statement of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this position. Other duties may be required, assigned and expected aside from those set forth below to address operational needs and changing operational practices.

Assists customers in preparing applications for new utility accounts, disconnections and transfers; prepares services order and forwards to service department.
Accesses utility accounts and provides customers information regarding billing discrepancies and address changes.
Researches account errors and makes adjustments as need warrants; assists customers in completing bank draft authorization forms.
Prepares work orders to remove meters on unauthorized usage accounts, edits account information and calculates charges for re-instatement.
Prepares service order to initiate utility services to include water, sewer and garbage services.
Closes non-pay disconnect accounts and forwards to accounting to establish new accounts.
Contacts customers regarding incomplete documents or delinquent accounts.
Searches computer database to access information on delinquent accounts, attempts to contact customers and collect payments for services.
Enters billing charges on unauthorized usage accounts.
Submit orders for payment of reconnects for non-payment accounts; faxes updated list of payments to after hour’s office for re-connection.
Verifies customer account information to ensure reader comments are corrected.
Provides customers with information to ensure reader comments are corrected.
Provides customers with information regarding agencies and organizations that can assist with bill payments to include churches and other charitable groups.
Maintains file of rate code manuals, ordinances and consumer cost lists.
Maintains file of customer payment agreements, service orders and applications.
Maintains file of subdivision maps; documents lots currently occupied.
Maintains log of payment and non-payment agreements.
Documents and maintains daily log sheet of service activities.
Runs daily disconnect and unauthorized usage report.
Reviews ordinance annexation report, verifies customers are properly annexed and billed correctly. Documents computer summary screen with information regarding demolitions and/or new construction.
Answers multi-line telephone, direct calls or provide callers with billing information to include balances, disconnections, reconnects and due dates.
Contacts service vendors to report missed pick-ups or to order garbage disposal cans and recycle bins for customers.
Confers with dispatcher regarding water outages or other services needed.
Occasionally attends customer training, workshops and seminars or departmental meetings.
Performs additional duties as needed or upon request.

Qualifications

Education & Experience Guidelines
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required for this position would be:

Education/Training
High School Diploma or GED required

Experience
Office experience in bookkeeping, cashiering or related field

Licenses or Certifications Required
N/A

The following generally describes the knowledge and abilities required in order to successfully perform the assigned duties of the position:

Knowledge of:

Customer accounts and bulling including transactions, activities, forms records and procedures.
Knowledge of computers and related office equipment used in billing.
Organization and operating procedures of Utilities Department.

Ability to:

Read to comprehend procedures, regulations and related documents of moderate complexity. Write in order to prepare forms, records, narrative reports, schedules and similar documents. Add columns of figures, subtract, multiply and divide in performing calculations involving decimals and percentages including skills to balance numerical tables.
Verbally communicate in order to speak to individuals and talk on the telephone.
Keyboard text and numerical data, process text and use specialized programs to process and mail bills and generate reports.
Effectively interact with citizens and promote positive image for the City.
Plan activities and work efficiently to meet deadlines.
Work as a member of a team.
Work in a constant statement of alertness and in a safe manner.
Bilingual; preferred.

Physical Demands & Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the Americans with Disabilities Act, the city encourages both prospective and current employees to discuss potential accommodations needed to perform the essential duties of this position.

Environment: Work location will indoors

Physical Demands: See accompanying page for details

Key Working Relationship: Utility customers and Utilities Department staff

How to Apply

Applications for this position will be accepted until a pool of 20 applications is received or the position is filled, whichever comes first. Current city employees wishing to apply should send Internal Job Application provided by the Human Resources Department to the HR Director by the deadline stated. (A courtesy copy will be sent to the employee’s department head.)

Applications can be found online (download an application) or picked up at the City of Phenix City Human Resources Department:
1200 8th Avenue
Phenix City, AL 36867
Ph: 334 448-2706

Applications are available for pick up and drop Monday – Friday: 8 a.m. – 5 p.m. ET. You may also email your completed application with the required supporting documents.

Apply Now

Refine Your Search

customer service representative jobs in smiths station, al

CSR/New Accounts

Customer Service & Sales Support Representative

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Associate

Customer Service Representative

Customer Care Rep 1 (contract)

Pharmacy Customer Service Associate

Customer Service Representative

Customer Care Representative (8:00 AM to 5:00 PM /M-F)

Account Manager Retention Specialist

Remote Customer Service and Sales

Customer Service Associate I

Customer Service Associate

On-Site Customer Service Representative - Opelika, AL

Communication Center Representative

Customer Service/Sales

Customer Service Representative

Customer Service Associate I

Customer Service Rep

Pro Customer Service/Sales

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