Top 214 Operations manager Jobs in Smithtown Ny

Service Operations Manager
Nerds That Care —Hauppauge, NY
- $90,000 - $115,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Profit sharing
- Health savings account
Quick Apply
4d
Warehouse Operations Manager
SRK Search LLC —Edgewood, NY
- $125,000 - $150,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Supervising experience
Quick Apply
3d
Pet Care Operations Manager
Dog Days Pet Care —Sayville, NY
- $22 - $25 an hour
- Part-time
- Background check
- Management
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
5d
Operations Supervisor for Dietary Supplement Manufacturer (Bilingual English & Chinese)
Confidential —Hicksville, NY
- $70,000 - $80,000 a year
- Full-time
- 5 years
- Computer literacy
- English
Quick Apply
Operations Manager
Restaurant Technologies —Melville, NY
- $80,000 - $93,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Bachelor's degree
- Health insurance
Quick Apply
11d
Restaurant Operations Manager
Main Event Entertainment —Deer Park, NY
- $65,876 - $77,502 a year
- Weekends as needed
- Mid-level
- Recruiting
- Leadership
- Disability insurance
- Dental insurance
10d
Area Manager, Advanced Processing Operations BCELL
ASML —Wilton, CT
- Full-time
- Assembly
- Travel
- Organizational skills
7d
Manager SBA Loan Operations
FourLeaf Federal Credit Union —Bethpage, NY
- $106,391 - $127,669 a year
- Word processing
- Computer literacy
- 3 years
- Disability insurance
- Health insurance
Military Service - U.S. Air National Guard, Battle Management Operations
Military Service - U.S. Air National Guard Recruiting —New York State
- From $49,838.78 a year
- Full-time
- English
- High school diploma or GED
- Driver's License
- Health insurance
Deposit Operations Quality Control and Oversight Program Manager
FourLeaf Federal Credit Union —Bethpage, NY
- $74,721 - $89,666 a year
- 7 years
- Finance
- In-person
- Disability insurance
- Health insurance
Manager, Clinical Laboratory Operations
Northwell Health —Bay Shore, NY
- $121,200 - $212,100 a year
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
1d
Operations Manager-Only apply if you have Horticulture/Landscape Mgmt exp. (Bi-Lingual a plus) )
Laurel Group —Huntington, NY
- From $75,000 a year
- Full-time
- Bilingual
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Operations Manager / Warehouse Director
Randstad —Hauppauge, NY
- $100,000 - $130,000 a year
- 5 years
- Data analysis skills
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
2d
Operations Manager – ETHOS Fleet Logistics | Fleet Operations | Full-Time
Ethos Fleet, LLC —Syosset, NY
- $65,000 a week
- Full-time
- Microsoft Outlook
- Mid-level
- Mentoring
- Health insurance
- Paid time off
Quick Apply
12h
Operations Manager
Epic Personnel Partners, LLC —Hauppauge, NY
- $75,000 - $85,000 a year
- Full-time
- English
- 8 years
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Warehouse/Operations Manager
Randstad —Syosset, NY
- $70,000.00 - $94,999.98 a year
- Spanish
- High school
- English
- AD&D insurance
- Disability insurance
Quick Apply
9d
Restaurant Operations Manager
Tap Room —Massapequa, NY
- $68,000 - $72,000 a year
- Weekends as needed
- Fast casual restaurant
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Security Operations Manager
Confidential Priviately-Held Company —Westbury, NY
- $66,500 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Restaurant and Operations Manager
Dave & Buster's —Islandia, NY
- $65,876 - $77,502 a year
- Weekends as needed
- Casual dining restaurant
- Mid-level
- Recruiting
- Disability insurance
- Dental insurance
Operations Manager
CarMax Auto Superstores, Inc. —Smithtown, NY
- $115,200 - $201,700 a year
- 12 hour shift
- Dealership
- Inventory management
- Customer service
- Paid jury duty
- Paid holidays
9d

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operations manager jobs near smithtown ny

Service Operations Manager

Nerds That Care -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year
4 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

ConnectWise
Customer communication
Team leadership
Endpoint Detection and Response (EDR)
Supervising experience
Bachelor's degree
Leadership

Full Job Description

About Nerds that Care
Nerds That Care has been the trusted IT partner for Long Island businesses since 2005. We’re not a body shop — we’re a close-knit team of about 30 professionals who genuinely care about the quality of our work and the relationships we build with our clients.

Job Summary
Nerds That Care is seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.

The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.

Key Responsibilities:

Lead and manage the daily operations of the Service Operations Team
Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution
Ensure team adherence to SLAs, operational standards, and service delivery expectations
Monitor ticket quality, documentation accuracy, and overall service performance
Manage team scheduling and resource allocation to maintain appropriate support coverage
Review client concerns and coordinate timely resolutions with internal departments
Coach, mentor, and develop Service Operations Team members
Conduct performance reviews, provide ongoing feedback, and support employee development
Monitor team KPIs, productivity, and service metrics
Foster accountability, collaboration, and continuous improvement across the team
Identify opportunities to improve workflows, processes, and operational efficiency
Assist in implementing and managing MSP operational tools and platforms
Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives
Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions
Recommend new tools, automation opportunities, and operational improvements to leadership
Serve as a point of contact for service-related client escalations and operational concerns
Collaborate with leadership on operational planning and service strategy
Maintain strong communication with technical teams, vendors, leadership, and clients
Represent the Service Operations Team in internal and external meetings when needed

Qualifications

Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted
5+ years in an MSP environment
2+ years of leadership or supervisory experience
Experience coaching and developing employees
Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations
Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms
Understanding of SLAs, KPIs, reporting, and quality assurance processes
Experience coordinating client onboarding and offboarding processes
Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment
Strong leadership, organizational, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong relationship management abilities

Preferred Qualifications

ITIL Foundation certification or equivalent service management training preferred
Prior MSP team management experience preferred
Familiarity with Microsoft 365 and MSP operational tools preferred

What We Offer

Opportunities for skill development and career advancement
Competitive compensation based on experience
Competitive Benefits Package including:
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off, Sick time & Holidays
Retirement Savings Options (401k)
Annual Bonuses and Profit Sharing

Join us at Nerds That Care to lead innovative service operations that make a real difference! We’re committed to empowering our team members through growth opportunities, collaborative culture, and a shared passion for technology excellence.

Pay: $90,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Experience:

MSP: 2 years (Required)
Leadership: 1 year (Required)
HaloPSA: 1 year (Preferred)
MSP management: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

operations manager jobs in smithtown ny

Service Operations Manager

Warehouse Operations Manager

Pet Care Operations Manager

Operations Supervisor for Dietary Supplement Manufacturer (Bilingual English & Chinese)

Operations Manager

Restaurant Operations Manager

Area Manager, Advanced Processing Operations BCELL

Manager SBA Loan Operations

Military Service - U.S. Air National Guard, Battle Management Operations

Deposit Operations Quality Control and Oversight Program Manager

Manager, Clinical Laboratory Operations

Operations Manager-Only apply if you have Horticulture/Landscape Mgmt exp. (Bi-Lingual a plus) )

Operations Manager / Warehouse Director

Operations Manager – ETHOS Fleet Logistics | Fleet Operations | Full-Time

Operations Manager

Warehouse/Operations Manager

Restaurant Operations Manager

Security Operations Manager

Restaurant and Operations Manager

Operations Manager

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