Top 145 Guest service agent Jobs in Smyrna, Ga

Front Desk Agent (Part-Time)
Tru by Hilton Atlanta Galleria Ballpark —Atlanta, GA
- $15 an hour
- Part-time
- Computer literacy
- Writing skills
- Hotel
Quick Apply
Hotel Front Desk Agent
Hampton Inn Marietta —Marietta, GA
- $14 - $17 an hour
- Part-time
- Windows
- Hotel
- High school diploma or GED
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Front Desk Agent
NFC Amenity Management —Atlanta, GA
- $17.25 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Guest Service Representative / Front Desk Agent
Aloft by Marriott Atlanta at the Battery Atlanta —Atlanta, GA
- $16 - $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Conflict management
- Opportunities for advancement
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20h
Flexible Schedule Front Desk Agent
NFC Amenity Management —Atlanta, GA
- $17.25 an hour
- Part-time
- US work authorization
- Reliable transportation
- Entry level
- Paid training
- Disability insurance
Quick Apply
Guest Service Agent
SpringHill Suites Atlanta Perimeter —Atlanta, GA
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Embassy Suites Kennesaw —Kennesaw, GA
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
11d
Front Desk Agent PT
Kimpton Hotels & Restaurants —Atlanta, GA
- $17.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Sheraton Suites Galleria Atlanta —Atlanta, GA
- Hotel
- Cleaning
- Communication skills
- Free parking
- Health insurance
Quick Apply
Guest Service Agent
Embassy Suites Atlanta Midtown —Atlanta, GA
- $16 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Nobu Hotel Atlanta —Atlanta, GA
- Computer literacy
- Mid-level
- Hotel
Quick Apply
3d
Guest Service Agent
Hotel Indigo Atlanta Downtown —Atlanta, GA
- $16 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Home 2 Suites —Atlanta, GA
- Hotel
- High school diploma or GED
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hyatt Place Atlanta/Centennial Park —Atlanta, GA
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
Hotel Front Desk Agent
KENNESAW TOWNEPLACE SUITES —Kennesaw, GA
- $17 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
Marriott International, Inc —Atlanta, GA
- Full-time
- Hotel
- High school diploma or GED
- Front desk
9d
Guest Service Agent
Hilton Garden Inn Buckhead —Atlanta, GA
- $16 - $17 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Leasing Associate
RPM Living —Smyrna, GA
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
Guest Service Agent
Springhill Suites Atlanta Buckhead —Atlanta, GA
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent (Part Time)
Tandem Hospitality Group LLC —Atlanta, GA
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply

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Front Desk Agent (Part-Time)

Tru by Hilton Atlanta Galleria Ballpark
Atlanta, GA

Quick Apply

Job Details

Part-time
$15 an hour

Qualifications

Computer operation
Cash amount verification
Phone communication
Computer literacy
Writing skills
Upselling
High school diploma or GED
Cash register operations
Computer skills

Full Job Description

Position Summary

As a Front Desk Agent, you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs, handling cashiering duties, and attending to guests' needs with prompt and personalized service. A strong commitment to exceeding guest expectations and maintaining a welcoming atmosphere is essential. Excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment are required. Your role significantly contributes to overall guest satisfaction and the hotel’s reputation for excellence.

Essential Functions

Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills and Abilities

Understand the mission, vision, and goals of the hotel.
Must be able to prioritize and work efficiently with limited supervision.
Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
Must possess basic computer skills.
Strong attention to detail and the ability to handle multiple tasks simultaneously.
General knowledge of the city where the hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
Ability to handle cash and balance cash drawer required.
Strong team player, able to partner with management and other employees in a professional manner.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: 1 year of Customer Service experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected].

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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