Top 56 Customer support & client services managers Jobs in Smyrna, Tn

Regional Field Service Manager
A.O. Smith —Nashville, TN
- Full-time
- Remote
- 5 years
- Residential
- Team management
- Disability insurance
- Health insurance
Quick Apply
Consumer Customer Support Manager
Bridgestone Americas —Nashville, TN
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
6d
Guest Communications Manager
Hallson Hospitality —Nashville, TN
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Hotel
- Disability insurance
- Health insurance
Quick Apply
13d
VP of Client Success
Pyxl —Nashville, TN
- $130,000 - $155,000 a year
- Full-time
- Remote
- 18 years or older
- Senior level
- Under 1 year
- Health savings account
- Health insurance
Senior Manager, Support Excellence
Lyft —Nashville, TN
- $127,920 - $159,900 a year
- Hybrid work
- Office
- 8 years
- Organizational skills
- Commuter assistance
- Paid parental leave
Delivery Manager II
GHX —Nashville, TN
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Hospitality Customer Experience Manager
Ricoh —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Flexible schedule
Global Client Services Director
Downtown Music —Nashville, TN
- $80,000 - $100,000 a year
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
13d
Director of Member Support
Minno —Nashville, TN
- Remote
- Children
- Recruiting
- Computer skills
Quick Apply
Call Center Supervisor (Mornings)
Koniag Government Services —Nashville, TN
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Passenger Assist Coordinator
CHANDLER & CAMPBELLE INVESTMENT GROUP LLC —Nashville, TN
- $22 an hour
- Full-time
- Background check
- Mid-level
- Recruiting
Coord, Reg Customer Serv - SE
Spire Inc —Nashville, TN
- 7 years
- Microsoft Excel
- Microsoft Outlook
Director of Client Success, Enterprise
Office Ally —Nashville, TN
- $120,000 - $130,000 a year
- Remote
- System design
- HIPAA
- Master's degree
1d
Assistant Customer Care Manager
Pulte Homes Tennessee, L.P. —Brentwood, TN
- Full-time
- Construction site
- Computer literacy
- Mid-level
- On-the-job training
14d
Call Center Operations Manager
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
Client Service Manager
Seven Springs Wealth Group —Brentwood, TN
- Mid-level
- Office
- Organizational skills
- Profit sharing
- Health insurance
6d
Call Center Operations Manager (Night)
Koniag Government Services —Nashville, TN
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Call Center Operations Manager - Swing
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
Vice President - Client Experience (CX)
GEODIS Logistics LLC —Brentwood, TN
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Dental insurance
Quick Apply
Director, Customer Experience (Nashville, TN)
Oracle —Nashville, TN
- Oracle
- 5 years
- Engineering

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Regional Field Service Manager

A.O. Smith -
Nashville, TN

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Life insurance
Retirement plan

Qualifications

Vendor relationship building
Customer communication

Full Job Description

AOS/Ashland City, TN

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Regional field service management responsibility which includes but not limited to: Alignment with regional sales managers to provide localized service support, customer site visits, defusing tense situations, application evaluations, contracted service provider relationships and recruitment, on the job training for contracted service providers, start-up and commissioning of product, field conversions, quality and engineering liaison regarding product issues, manufacturing and product engineering field support, and new product development and reliability projects.

This is a fully remote position, but to effectively serve our client base, candidates must reside within either the Northwest or Southwest regions of the United States.

Responsibilities

Travel 80% to support and maintain assigned region.
- - States include - NM, AZ, CA, CO, ID, UT, NV, WY, MT, WA, HI, AK and OR.
Aligned with Regional Sales managers to provide localized service support
Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
Maintain customer relationships during customer investigations.
Recruit, train and sustain contracted service providers for adequate service coverage in the market
Work closely with National Service Department to develop and maintain the service provider network.
Access training needs, skill levels and identify training opportunities for service providers.
Maintain relationships with Reps and provide clear guidance on company policies, processes, and procedures.
Negotiate validated labor claims with Reps & non-CSP’s
Communicate with manufacturing, quality assurance, sales, and engineering to resolve customer complaint issues.
Record, analyze, and inform concerned associates of production quality assurance, and sales departments of status and disposition of customer complaints and claims.
Utilize interpersonal skills to communicate professionally at all levels within the operational customer / supplier environment.
Provide written technical engineering reports of projects that incorporate the complete understanding of an integrated Water Heating System.
Provide technical and service assistance to Company customers via telephone contact.
Perform field service on all Company products as required.
Assist in preparation of Technical Service Bulletins to provide product related information to the field.
Mentor and develop new Field Service Engineers/technicians.
Provide site inspection, start-up and conversion coordinator back up as needed.
Utilize statistical tools and techniques to analyze product and component field failures and warranty data to report recommendations.
Provide VOC data and work with our product engineering department for reliability testing and new product testing.
Participate with reliability engineering to identify test sites, assist in monitoring and reporting test data for the projects.
Actively participate in corrective and preventative action teams across the business. Serve as a liaison with customers to assure prompt responsive action to any quality issue as necessary.
Develop, sustain, and continuously improve field service engineering processes to assure the quality of service to the customer.
Assist Legal Dept and Risk management on claims and site evaluations

Qualifications

Bachelor's Degree in related field. Will consider those with an associate degree in technical related field and equivalent experience.
5+ years related work experience
5+ years HVAC/Plumbing/Mechanical related experience
Trade Certification, such as Certified Quality Engineer, EPA608, NATE preferred
Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.
Proficient customer service experience.
Demonstrated experience in Electrical or Mechanical aptitudes, and HVAC systems.
Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.
Possess a general understanding of local, state, and national codes / regulations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to work independently and as a team to meet deadlines and goals.
Demonstrated comprehension of electrical systems, low voltage, high voltage, single and three phase systems.
Demonstrated comprehension of gas supply systems (Natural / Propane) and regulation.
Demonstrated comprehension of #2 fuel oil and delivery systems.
Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios, etc.
Demonstrated comprehension of HVAC and refrigeration systems

We Offer

Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
#LI-AO
#LI-Remote
#Appcast

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Quick Apply

Refine Your Search

customer support & client services managers jobs in smyrna, tn

Regional Field Service Manager

Consumer Customer Support Manager

Guest Communications Manager

VP of Client Success

Senior Manager, Support Excellence

Delivery Manager II

Hospitality Customer Experience Manager

Global Client Services Director

Director of Member Support

Call Center Supervisor (Mornings)

Passenger Assist Coordinator

Coord, Reg Customer Serv - SE

Director of Client Success, Enterprise

Assistant Customer Care Manager

Call Center Operations Manager

Client Service Manager

Call Center Operations Manager (Night)

Call Center Operations Manager - Swing

Vice President - Client Experience (CX)

Director, Customer Experience (Nashville, TN)

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AOS/Ashland City, TN

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