Top 22 Quality specialist Jobs in Smyrna, Tn

Quality Assessment Claims Specialist
Lyft —Nashville, TN
- $50,180 - $62,730 a year
- Remote
- Mid-level
- Continuous improvement
- Fair chance
- Commuter assistance
- Paid parental leave
3d
SPECIALIST QUALITY
CONSUMER PRODUCT PARTNERS LLC —Smyrna, TN
- Microsoft Access
- 5 years
- Computer literacy
Quick Apply
QUALITY CONTROL SPECIALIST - 79974
TennCare —Nashville, TN
- $48,684 - $73,188 a year
- Full-time
- Background check
- Writing skills
- Research
- Work from home
5d
Remote Quality Improvement Specialist
Evergreen Nephrology —Nashville, TN
- $20 - $24 an hour
- Remote
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
10d
Quality and Integration Specialist, Production
The Escape Game —Smyrna, TN
- Overtime
- Mid-level
- Assembly
- Organizational skills
Quick Apply
Quality & Food Safety Systems Specialist
Nom Nom Now —Nashville, TN
- Google Workspace
- Mid-level
- 3 years
- Health savings account
- Paid holidays
8d
Senior Quality Specialists - Debt Management
CVS Health —Franklin, TN
- $18.50 - $35.29 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
5d
QC Specialist (Residential)
Elite Roofing of Nashville —Nashville, TN
- Clean driving record
- Construction site
- Mid-level
Quality Review Specialist, NA DSP Performance Ops Team
Amazon.com Services LLC —Nashville, TN
- $16.82 - $28.07 an hour
- Weekends as needed
- Microsoft Outlook
- Research
- Mid-level
- AD&D insurance
- Health insurance
QA Coding Specialist
OneOncology —Nashville, TN
- Full-time
- Remote
- Mid-level
- 3 years
- Radiology
Quick Apply
12d
Production Quality and Continuous Improvement Specialist
Carlex Glass Manufacturing —Nashville, TN
- $19.14 an hour
- Overtime
- Mid-level
Quick Apply
10d
Quality Control Specialist
QuaverEd, Inc. —Nashville, TN
- $44,000 - $48,000 a year
- Full-time
- Office
- Children
- In-person
- Paid holidays
- 401(k)
Quick Apply
Expert, Process Quality Lead
Schneider Electric —Nashville, TN
- Online Application
- English
- Office
- US work authorization
- Dental insurance
- Military leave
QA Specialist - On the Floor Support (2nd Shift, 3rd Shift, & Weekend Shift)
August Bioservices —Nashville, TN
- Weekends as needed
- Mid-level
- Bachelor's degree
- Warehouse
Regional Quality & Benchmark Specialist
Amazon.com Services LLC —Nashville, TN
- $107,600 - $145,600 a year
- Weekends as needed
- PMP
- Travel
- Senior level
- Paid parental leave
- AD&D insurance
4d
Senior Quality Specialist - Commercial Construction
JE Dunn —Nashville, TN
- Email
- Background check
- Construction site
- 5 years
Quality Assurance Specialist
RHA Health Services, LLC —Nashville, TN
- Full-time
- Experience working with individuals with developmental disabilities
- 5 years
- Bachelor of Science
- Health insurance
- Paid time off
Quick Apply

Discover related jobs

Based on your search for quality specialist jobs.

Quality Assessment Claims Specialist
Lyft —Nashville, TN
Conduct structured quality reviews of claims intake calls/tickets and customer-interaction touchpoints against a defined rubric including accuracy of…
$50,180 - $62,730 a year
3d
SPECIALIST QUALITY
CONSUMER PRODUCT PARTNERS LLC —Smyrna, TN
Ability to analyze problems utilizing basic tools (pareto charts, root cause analysis, gap analysis, etc…). This role routinely uses standard office equipment…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Quality Specialist
Engineered Profiles LLC —Columbus, OH
Assist in training floor associates on procedures & quality gauges / tools. 401k Retirement Plan- Company matching. Assist in tracking trends or quality issues.
$16.97 - $22.05 an hour
Quick Apply
QA Specialist - Virtual Hub
Gifthealth Inc —Columbus, OH
CPhT or state Pharmacy Technician license; RAC, ASQ CQA, or similar quality certification. Monitor and score calls using automated speech analytics and manual…
$65,000 - $79,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for quality specialist in smyrna, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality specialist jobs near smyrna, tn

Quality Assurance Specialist jobs in Nashville, TN

Quality Specialist jobs in Nashville, TN

Controls Engineer jobs in Nashville, TN

Food Safety Specialist jobs in Nashville, TN

Coding Specialist jobs in Nashville, TN

Claims Specialist jobs in Nashville, TN

Quality Improvement Specialist jobs in Nashville, TN

Quality Assurance Specialist jobs in Phoenix, AZ

Remote Intake Specialist jobs in Los Angeles, CA

Quality Assurance Specialist jobs in Coral Springs, FL

Food Quality Assurance jobs in Salt Lake City, UT

Quality Assurance Specialist jobs in Corona, CA

Quality Assurance Specialist jobs in Rahway, NJ

Process Lead jobs in Arthur City, TX

Process Lead jobs in Richmond, VA

Process Engineer jobs in Dallas, TX

Process Lead jobs in Verona, WI

Process Lead jobs in Danbury, CT

Process Engineer jobs in Boston, MA

Quality Specialist jobs in West Point, PA

Quality Assessment Claims Specialist

Lyft -
Nashville, TN

Apply Now

Job Details

$50,180 - $62,730 a year
3 days ago

Benefits

Commuter assistance
Paid parental leave
Health insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Constructive feedback for students

Full Job Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is looking to add a Quality Assessment Specialist to its growing Claims Operations team. This role is responsible for auditing the accuracy, compliance, and customer experience quality of claims intake and customer interactions — ensuring specialists meet documentation standards, follow SOPs, and deliver a consistent, empathetic experience. You'll balance independent case review with cross-functional calibration, feedback delivery, and process improvement, all in service of operational excellence and an exceptional claims experience for our users.

Responsibilities:

Conduct structured quality reviews of claims intake calls/tickets and customer-interaction touchpoints against a defined rubric including accuracy of documentation, adherence to SOPs, compliance with privacy/regulatory requirements, tone and professionalism
Score interactions using a weighted rubric and maintain consistent, defensible scoring standards across reviewers
Meet a defined audit volume/coverage target per week
Participate in regular calibration sessions with other QA reviewers, Team Leads, and Sr. Specialists to ensure scoring consistency across reviewers and teams
Flag rubric ambiguity and propose rubric updates as workflows or tools change (e.g., new intake fields, new compliance requirements, etc)
Deliver clear, specific, and actionable feedback to specialists and Team Leads based on QA findings
Partner with Team Leads/Trainers to identify coaching opportunities and recurring error patterns
Track and report QA trends (accuracy rates, common errors, compliance gaps) to leadership on a regular cadence
Identify systemic issues (tooling, SOP gaps, training gaps) surfaced through QA data and recommend fixes
Support special projects such as audits, data reconciliation, and new-product rollouts

Experience:

2+ years experience in claims processing, customer support, or a related operations role — ideally with prior QA, audit, or coaching exposure
Prior claims/insurance or contact-center QA experience is a plus, not required
Strong working knowledge of claims intake processes, documentation standards, and relevant compliance requirements
Excellent listening, written, and verbal communication skills — comfortable delivering constructive feedback
High attention to detail and consistency; comfortable making judgment calls against a rubric
Ability to work independently while staying calibrated with a broader QA/reviewer team
Comfortable with data tracking/reporting tools (spreadsheets, dashboards, and internal QA tooling)

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area. #Remote

The expected base pay range for this position in the Nashville area is $50,180 - $62,730, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Apply Now

Refine Your Search

quality specialist jobs in smyrna, tn

Quality Assessment Claims Specialist

SPECIALIST QUALITY

QUALITY CONTROL SPECIALIST - 79974

Remote Quality Improvement Specialist

Quality and Integration Specialist, Production

Quality & Food Safety Systems Specialist

Senior Quality Specialists - Debt Management

QC Specialist (Residential)

Quality Review Specialist, NA DSP Performance Ops Team

QA Coding Specialist

Production Quality and Continuous Improvement Specialist

Quality Control Specialist

Expert, Process Quality Lead

QA Specialist - On the Floor Support (2nd Shift, 3rd Shift, & Weekend Shift)

Regional Quality & Benchmark Specialist

Senior Quality Specialist - Commercial Construction

Quality Assurance Specialist

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for quality specialist in smyrna, tn

Explore jobs in more locations

Responsibilities:

Experience:

Benefits:

Job Seeker Tools

Employer Tools

Browse

Stay Connected