Top 41 Senior customer service representative Jobs in Smyrna Ga

Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
Senior Customer Service Specialist
City Of Roswell —Roswell, GA
- $27.57 - $35.84 an hour
- Full-time
- Writing skills
- Basic math
- Research
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Senior Client Services Associate - Atlanta, GA
Savant Wealth Management —Atlanta, GA
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Health savings account
- AD&D insurance
Senior Client Support Agent
AICA Orthopedics, P.C. —Marietta, GA
- Spanish
- HIPAA
- English
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager (Remote - GA)
Nodes & Links —Atlanta, GA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Senior Customer Support Services Specialist (HR)
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- Mid-level
- Office
- Experience equivalent to degree accepted
- Employee stock purchase plan
- Disability insurance
5d
Senior Client Services Representative
Cetera Financial Group —Atlanta, GA
- $22 - $29 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Senior Manager, Customer Success (Money)
Intuit —Atlanta, GA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Senior Customer Success Manager
MongoDB —Atlanta, GA
- $97,000 - $190,000 a year
- Computer science
- Computer Science
- Data analysis skills
- Parental leave
Sr Customer Success Specialist
National Carwash Solutions, Inc. —Atlanta, GA
- Hybrid work
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
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Sr. Manager, Customer Success
Samsara —Atlanta, GA
- $142,800 - $229,500 a year
- Analysis skills
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave
Sr. Director, Client Engagement
Epsilon —Atlanta, GA
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Duluth, GA
- $21 - $23 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Atlanta, GA
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Senior Consultant, Client Success
Visa U.S.A. Inc. —Atlanta, GA
- $127,300 - $204,100 a year
- Full-time
- Sales
- Office
- Bachelor's degree
- Wellness program
- Health savings account
13d
WorkForce Software, Senior Client Success Manager
ADP —Alpharetta, GA
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Senior Director, Customer Success
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- Team management
Customer Success Manager, Senior Manager-MuleSoft
Salesforce —Atlanta, GA
- $150,100 - $247,900 a year
- Full-time
- 5 years
- Office
- Mentoring
- Paid parental leave
- Disability insurance
Senior Director, Customer Success (RapidScale)
Cox Communications —Atlanta, GA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
8d
Senior Manager - Service & Operations (4030)
GBG —Atlanta, GA
- Email
- Hybrid work
- Writing skills
- Senior level
- Leadership
- Flexible schedule
Quick Apply

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Senior Customer Support Services Specialist

TriNet -
Atlanta, GA

Apply Now

Job Details

Permanent | Full-time
$23.08 - $36.06 an hour

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance

Qualifications

Employee relationship building
English
Salesforce Cloud
PeopleSoft
HR systems
Typing
CRM system proficiency
Productivity software

Full Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
The senior specialist serves as an initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. In addition, they will effectively coordinate support from other internal SME teams. The colleague in this role will share knowledge and best practices with less experienced colleagues and support a continual process improvement change cycle.

What you will do

Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases.
Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert
Documents all customer interactions in the CRM system (Salesforce)
Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
Strives to deliver first contact resolution
Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
Trains and supports new and existing staff
Communicate process updates and changes to the team
Builds and maintains effective business relationships with all departments
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

General education, vocational training and/or on-the-job training or equivalent education and experience required
Associate's Degree or equivalent education and experience preferred

Experience Qualifications

Typically 3+ years Customer Service experience required
Typically 2+ years HR or related payroll and benefits experience required

Skills and Abilities

High level of proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Fluency in English, bilingual a plus
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Ability to follow established procedures in a timely, accurate manner.
Ability to maintain confidentiality of corporate data
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excellent verbal and written communication skills.
Minimum typing proficiency of 35 words per minute.
Ability to communicate with employees at all levels of the organization.
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.

Travel Requirements
No Travel

Work Environment

Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $23.08 to $36.06. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.

Apply Now

Refine Your Search

senior customer service representative jobs in smyrna ga

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Senior Customer Service Specialist

Senior Client Services Associate - Atlanta, GA

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Senior Customer Success Manager (Remote - GA)

Senior Customer Support Services Specialist (HR)

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Senior Manager, Customer Success (Money)

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Senior Manager - Service & Operations (4030)

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