Top 82 Director of information technology Jobs in Smyrna Tn

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)
Core Civic —Brentwood, TN
- Full-time
- 5 years
- Bachelor's degree
- Travel
4d
Director of Data & Analytics
Barge Design Solutions —Nashville, TN
- Azure
- Computer Science
- 8 years
Director, AI Engineering - Remote
Premise Health —Brentwood, TN
- $160,000 - $200,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- 5 years
- Wellness program
- Paid holidays
Sr. IT Director & Regional Chief Information Security Officer
GEODIS Logistics LLC —Brentwood, TN
- Computer Science
- 11+ years
- Bachelor's degree
Quick Apply
12d
VP, Product Management - Applied Intelligence
Billtrust US Careers —Nashville, TN
- $236,000 - $250,000 a year
- Remote
- ERP systems
- 11+ years
- Product management
- Health insurance
- Paid time off
Quick Apply
VP, IT
HireRight —Nashville, TN
- Full-time
- Background check
- Azure
- System design
- AD&D insurance
- Paid holidays
Director of IT
The Twelve Thirty Club —Nashville, TN
- $100,000 - $120,000 a year
- Urgently hiring
- Azure
- Office
- AWS
- Health savings account
- Health insurance
Quick Apply
11d
Director of IT Operations
Sodexo Live! (Salary) —Nashville, TN
- Weekends as needed
- Hospitality
- Continuous improvement
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Data Analyst, Sr Director
Synopsys —Nashville, TN
- $184,000 - $276,000 a year
- Computer Science
- 5 years
- SQL
Director of Project Management
SpecialtyCare —Brentwood, TN
- Computer Science
- Master's degree
- 8 years
Head of Technology
City eWaste LLC —Franklin, TN
- $50,000 - $80,000 a year
- Full-time
- Google Workspace
- System design
- Office
- Paid time off
- Employee discount
Quick Apply
Lead Director, Software Engineering
CVS Health —Nashville, TN
- $144,200 - $288,400 a year
- Full-time
- Computer Science
- System design
- HIPAA
- Health insurance
- Dental insurance
Director, AI Transformation
Pillsbury Winthrop Shaw Pittman LLP —Nashville, TN
- $245,000 - $360,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Organizational skills
Head of Product
Talkshoplive —Nashville, TN
- Full-time
- Remote
- Supervising experience
- Senior level
- Leadership
Quick Apply
11d
Vice President Applications
Quorum Health Corporation —Brentwood, TN
- Computer Science
- 11+ years
- Office
- Loan repayment program
- Health insurance
Quick Apply
Lipscomb Academy, Director of Technology
Lipscomb University —Nashville, TN
- Weekends as needed
- School experience
- Customer service
- Research
Quick Apply
VP, Application Services
Ingram Content Group —La Vergne, TN
- Full-time
- Computer science
- Azure
- Computer Science
- Wellness program
- Health savings account
Quick Apply
Director, Data Strategy & Engineering
Matter Health —Nashville, TN
- Full-time
- Remote
- Continuous improvement
- Travel
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
Director, Identity and Access Management
Asurion —Nashville, TN
- Computer science
- Computer Science
- Bachelor's degree
Software Development Director
Oracle —Nashville, TN
- Full-time
- Senior level

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Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)

Core Civic -
Brentwood, TN

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Knowledge management
Managing technical support teams
Managing teams in a customer support role
IT asset management
Team leadership
Presentations for conferences or internal meetings
Contract management experience in technology
Metrics Reporting
Frontline customer support management
Bachelor's degree
Vendor performance improvement
Vendor relationship management
Contracts
Customer service knowledge base
Vendor contract management
Management reporting
Productivity software
Online help documentation
Senior leadership
Terms and conditions negotiation
Stakeholder management

Full Job Description

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Sr. Director, Enterprise Service Delivery. Come join a team that is dedicated to making an impact for the people and communities we serve.

This position requires 4 days onsite in Brentwood, TN.

SUMMARY:
The Senior Director, Enterprise Service Delivery provides enterprise-level leadership, strategy, and governance for all end-user support services, including a national helpdesk, FSC and field support operations for safety facilities and community locations across the country. Defines and executes the overall service delivery strategy, establishing enterprise service standards, and ensuring consistent, high-quality support experiences. Operates as the executive owner of customer service within IT and maintains visibility with all levels of leadership across the organization.

ESSENTIAL FUNCTIONS:
The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.

Defines and executes the enterprise service delivery strategy across helpdesk, FSC, and field support functions, ensuring alignment with organizational goals and business priorities.
Provides executive leadership, oversight, and talent development for the service delivery organization, fostering a high-performance culture focused on accountability, service excellence, and continuous improvement.
Establishes governance frameworks, policies and performance accountability for service delivery across all locations to ensure consistency, compliance, and operational effectiveness.
Oversees enterprise service delivery operations, including national helpdesk, onsite field support, and FSC support teams, ensuring reliable and efficient support services.
Owns enterprise service performance management, including SLAs, KPIs, operational metrics, and executive-level reporting that provides actionable insights and drives continuous improvement.
Leads the enterprise customer experience strategy by providing a consistent, high-quality support experience across FSC, safety facilities, and community locations.
Collaborates with IT and business leaders to define and govern support ownership models, service expectations, and accountability across systems and business functions.
Leads vendor management strategy, including contract negotiations, performance oversight, service level compliance, and strategic partnership development.
Manages service delivery budgets and financial performance, identifying opportunities for cost optimization while maintaining service quality and operational efficiency.
Drives enterprise-wide ITIL adoption and service management maturity initiatives to standardize processes and improve service outcomes.
Leads the adoption and optimization of Service Now and AI-enable support technologies to enhance operational efficiency, automation, and customer satisfaction.
Establishes and governs enterprise knowledge management practices, including documentation standards, knowledge-sharing processes, and self-service capabilities.
Develops and manages escalation frameworks, ensuring timely resolution of critical issues and effective deployment of onsite support when remote support is insufficient.
Leads and supports major enterprise initiatives and transformation efforts that align with strategic business objectives.
Maintains effective communication and stakeholder engagement with executive leadership, business partners, vendors, and operational teams.
Domestic U.S. travel is required.

QUALIFICATIONS:

Graduate from an accredited college or university with a Bachelor's degree in Information Technology or a related field.
8+ years of experience in IT service delivery with multi-site operations, including five years of leadership experience managing enterprise-level support organizations required.
Experience managing vendors, negotiating contracts, and enforcing service agreements required.
Experience establishing and reporting enterprise KPIs and SLAs required.
Experience documenting processes and developing knowledge-based systems required.
Experience with Service Now and AI-enabled support platforms and operating in regulated or mission-critical environments is preferred.
Must demonstrate deep knowledge of Information Technology Service Management (ITAM) and Service Integration and Management (SIAM) best practices.
Strong communication and organizational skills with the ability to present to senior leadership is required. Proficiency in Microsoft Office applications is required.

CoreCivic is a Drug Free Workplace & EOE – Vets/Disabled.

Apply Now

Refine Your Search

director of information technology jobs in smyrna tn

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)

Director of Data & Analytics

Director, AI Engineering - Remote

Sr. IT Director & Regional Chief Information Security Officer

VP, Product Management - Applied Intelligence

VP, IT

Director of IT

Director of IT Operations

Data Analyst, Sr Director

Director of Project Management

Head of Technology

Lead Director, Software Engineering

Director, AI Transformation

Head of Product

Vice President Applications

Lipscomb Academy, Director of Technology

VP, Application Services

Director, Data Strategy & Engineering

Director, Identity and Access Management

Software Development Director

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