Top 20 Senior customer service representative Jobs in Smyrna Tn

Senior Representative, Customer Service
Cardinal Health —La Vergne, TN
- $18.70 - $26.80 an hour
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Senior Customer Service Representative
Saxco International —Franklin, TN
- Up to $29 an hour
- Microsoft Outlook
- ERP systems
- Analysis skills
- Profit sharing
- Paid holidays
Sr. Client Services Coordinator
Ingram Content Group —La Vergne, TN
- $20.06 - $24.64 an hour
- Full-time
- Inventory management
- Research
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Customer Service Representative (Sr. Loan Consultant)
Lendmark Financial Services, LLC —Antioch, TN
- Full-time
- Spanish
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
8d
Senior Customer Success Manager
Zeta Global —Nashville, TN
- $75,000 - $90,000 a year
- Remote
- 3 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Support Excellence
Lyft —Nashville, TN
- $127,920 - $159,900 a year
- Hybrid work
- Office
- 8 years
- Organizational skills
- Commuter assistance
- Paid parental leave
Senior Client Relationship Associate - Nashville, TN (On-Site)
EP Wealth Advisors, LLC —Nashville, TN
- $60,500 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Paid holidays
Quick Apply
Senior Customer Success Manager, Nashville
Findhelp —Nashville, TN
- Full-time
- 7 years
- Office
- Senior level
- Paid training
- Paid parental leave
Quick Apply
Senior Service Desk Associate
SageSpring Wealth Partners —Franklin, TN
- Monday to Friday
- Mid-level
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Smyrna, TN
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
8d
VP of Client Success
Pyxl —Nashville, TN
- $130,000 - $155,000 a year
- Full-time
- Remote
- 18 years or older
- Senior level
- Under 1 year
- Health savings account
- Health insurance
Customer Success Specialist
My Senior Health Plan —Brentwood, TN
- Full-time
- Mid-level
- Training & development
- 2 years
- Profit sharing
- Paid time off
Quick Apply
Client Care Associate (Part-time & Full-time Opportunities)
My Senior Health Plan —Brentwood, TN
- $18 - $23 an hour
- Part-time
- Bilingual
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
14d
Senior Account Relations Coordinator
American Fidelity Assurance —Nashville-Davidson, TN
- Full-time
- Mid-level
- Windows
- Analysis skills
Senior Client Manager
Gallagher Benefit Services —Brentwood, TN
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Amazon.com Services LLC —Nashville, TN
- $145,900 - $207,800 a year
- Full-time
- Up to 50% travel
- 5 years
- Children
- AD&D insurance
- Health insurance
Agent Services Specialist
Financial Grade Senior Consultants —Brentwood, TN
- $21 - $29 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Senior Manager, Membership Services
Nashville Soccer Club —Nashville, TN
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
Client Success Specialist
My Senior Health Plan —Brentwood, TN
- $21.50 - $24.00 an hour
- Full-time
- Spanish
- Office
- Administrative experience
- Profit sharing
- Paid holidays
Quick Apply
Dealer Services Specialist II - Manheim Nashville
Cox Automotive —Mount Juliet, TN
- $20.10 - $30.10 an hour
- Full-time
- Spanish
- Dealership
- English
- Paid jury duty
- Paid holidays

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Senior Representative, Customer Service

Cardinal Health -
La Vergne, TN

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Job Details

$18.70 - $26.80 an hour

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Job Summary
The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions.

Responsibilities

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
Redirects customers to applicable in-house resources as necessary.
Supports general post-sales issues resolutions as necessary.
Problem resolution for customer orders
Managing 3-4 accounts daily
Enter and process orders within an internal database for order management
Running reports in Microsoft Excel and analyzing for accuracy
Follow the customer order through its full life cycle
Responsible for handling 20-40 inbound and outbound calls, with ability to determine needs and provide one call resolution
Investigate and resolve customer inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for customers, confirmations or to obtain missing information
Working with other internal team members regarding next steps and following escalation protocol

Qualifications

1-3 years of experience preferred.
High School Diploma, GED or technical certification in related field or equivalent experience preferred.

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $18.70 per hour - $26.80 per hour.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 09/14/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Refine Your Search

senior customer service representative jobs in smyrna tn

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Dealer Services Specialist II - Manheim Nashville

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