Provide supervision, coaching, counseling and training to room attendants and house attendants. Work with Room Attendants to educate them on the ABC’s of Housekeeping to ensure consistency. Ensure the prompt return of clean rooms to reception for resale to incoming guests. Inspect guest rooms and public areas for compliance with established cleanliness, maintenance and set-up standards. Ensure the highest level of cleanliness and conditions of the hotel guest rooms to ensure guest satisfaction. Quality will be measured via Management Room Inspections, Guest Satisfaction Surveys (Cleanliness of Guest Rooms) and bi-annual Quality Assurance Audit - LRA.
60%
- Inspect the cleaning of the guest rooms, turndown service; SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Work with Room Attendants to ensure daily calendar tasks are completed.
- In the event that rooms do not meet quality standards room attendant should be sent back to correct any issues and room will not be released until it meets standards of cleanliness and brand requirements.
-
Ensuring Guest Requests and Special Comments are met
-
Inspect Maids carts and closets to insure that they are properly stocked.
- Ensure VIP’S and spg members rooms are ready and inspected by 1pm
-
Ensure Daily show rooms are ready by noon
-
Performed daily audits to ensured Solea quality standards are consistently met
20%
-
Work with houseman to maintain cleanliness of glass doors and windows through the assigned building
- Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman
-
Maintain cleanliness of Vending /Ice room
-
Maintain cleanliness of hallways of Hotel and stairwells (Vacuum/carpet exaction)
-
Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp
-
Maintain cleanliness of elevators
-
Maintain cleanliness of hallway telephone and furnish with supply
-
Support Room Attendant by cleaning and stripping guest rooms as needed
-
Communicate with the Front Office Supervisor of “hung” rooms
-
Fill out work order tickets as needed and ensuring unacceptable rooms are not released back to inventory until items are addressed
-
Ensure lines of communication are open with the Housemen
5% Perform Guest Request throughout day –ensuring open tickets and guest requests are completed/closed.
5% Ensure work area is clean when finished
5% Responsible for being knowledgeable about hotel groups and events and modifying room amenities/supplies as necessary.
5% Maintain at all times a neat and clean professional appearance
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
-
Enforce hotel safety standards.
-
Perform other duties and handle projects as assigned by Manager.
-
Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
-
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
-
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
-
Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
-
Knowledgeable with carpet care and floor care
-
Some experience with carpet and floor care equipment preferred
-
Knowledgeable with cleaning chemicals and supply equipment
-
Ability to schedule work and to train and motivate attendants to achieve the highest level of cleanliness in public areas, back of the house, guest rooms and hallways.
-
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
- Work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems.
-
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
-
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
-
Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
-
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
-
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
-
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
-
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
-
Requires manual dexterity to use and operate all necessary equipment.
QUALIFICATION STANDARDS
High school or equivalent education required.
Prior hospitality supervisory or commercial housekeeping experience desired.
Licenses or Certificates
Valid California Drivers License required. Must have clean driving record.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Westin/Solea Carlsbad’s standards.
Attendance:
Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Ownership:
This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator.
