Schedule: Full-time, Monday through Thursday (8:00 AM – 7:00 PM)
BEFORE YOU APPLY (PLEASE READ CAREFULLY):
- NO PHONE CALLS OR DROP-INS: To keep our patient care running smoothly, our team cannot handle applications over the phone or at the front desk. ALL applications must go through Indeed.
- REQUIRED APPLICATION STEP: To move forward with the application process , you must reply to the automated Indeed message sent immediately after applying with your answers to the 4 screening questions below. Applications submitted without these answers will not be eligible to move forward to the interview process.
Front Desk Coordinator
SCHEDULE: Full-time, Monday through Thursday (8:00 AM – 7:00 PM) . Enjoy a 3-Day Weekend Every Week!
Are you an organized, energetic professional who loves keeping things running smoothly and helping people feel cared for?
At Absolute Integrative Physical Medicine (AIPM), we are looking for a dedicated team member who specifically wants to be part of our wellness mission and build a long-term home with us.
If you thrive in high-efficiency, fast-paced settings like retail, hospitality, or busy healthcare practices, and take genuine pride in doing a great job, you will love it here.
WHAT TO EXPECT IN THIS ROLE:
- An Active, On-Your-Feet Environment: This is a dynamic, active role (expect 7,000+ steps a day!). You’ll be on your feet managing a busy lobby, greeting patients, and keeping clinic traffic flowing on time.
- Friendly Assertiveness: Our ideal front desk team member combines a warm, welcoming personality with the confidence to direct room traffic, keep schedules on track, and manage phone lines.
- Proactive Multitasking: We value team members who stay organized under pressure, retain training quickly, and enjoy staying busy throughout the day.
WHO WE ARE LOOKING FOR:
- Quick Study & Calm Under Pressure: You absorb training quickly, retain systems easily, and don't get easily overwhelmed when multiple things happen at once.
- Warm & Confident Communicators: You genuinely love people, but you're also comfortable setting gentle boundaries and keeping patient flow moving efficiently.
- Reliable & Long-Term Minded: We are looking for candidates with a track record of steady employment who want to plant roots with a supportive team for the long haul.
- Background: 2+ years of experience in fast-paced customer service, retail, food/beverage, hospitality, or medical front desk work.
- Punctual and reliable: You are always early and understand that you have team members depending on you to show up for work. This is a deal breaker for us as we expect everyone to pull their own weight.
- High Attention to Detail: You take pride in thoroughness, follow multi-step processes, and keep patient records complete without letting details slip through the cracks.
- Spanish-speaking is a wonderful bonus
We are looking for a team member who is just as hardworking as the rest of our team and someone who takes pride in their work.
Ever been praised for your incredible work ethic? We are looking for someone like you.
We always strive to place the right person in the right seat in our clinic....while we would love to hire as soon as possible, it is more important to us that we get the right person so the position will stay open or repopen til we find the right one.
THE 4 SCREENING QUESTIONS
(Please read and reply to the automated message from us sent right after applying):
- Part of our hiring process, ongoing training, and day-to-day operations involves standing up, facilitating small group discussions, speaking directly in front of groups of patients or peers, and recording occasional videos for social media or patient orientation. Tell us about a time you had to present, lead a demonstration, or speak in front of a group at work or school. How did you prepare, how did you handle any nerves, and how comfortable are you doing this regularly?
- Describe a time at work when you had to enforce an uncomfortable company policy (like a late fee, cancellation rule, or collecting money) with an upset or pushy customer. How did you stay warm and professional while remaining firm on the rule?
- Our front desk relies heavily on multi-step workflows (intake forms, schedules, payments). Tell us about a time you caught a subtle detail or error at work that others missed. What was your process for making sure it was resolved correctly?
- Why does a holistic health environment appeal to you personally, and what makes you want to stay with a company long-term?
Compensation: $21.00 – $24.00/hour starting + performance-based bonus potential after probation.
Physical Requirements: This is an active role that involves regular standing, walking, talking, typing, squatting, and moving about the front office area. You may occasionally need to lift or move items up to 30 lbs. Reasonable accommodations will be made for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us.
Commitment to Diversity: AIPM is an equal opportunity employer and values a diverse, inclusive workplace. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender identity, sexual orientation, or disability. We are committed to fostering inclusion both within our team and in every patient interaction.
We look forward to meeting our next long-term team member!
Pay: $21.00 - $24.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- As part of the application process you may be asked to complete an online assessment. Do you have access to a laptop, desktop, or public computer terminal to complete an online assessment?
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Vacaville, CA 95687 (Required)
Work Location: In person
