Top 5 Call center supervisor Jobs in Solon, Oh

Medicare Sales Supervisor
HEALTHPLANONE, LLC —Cleveland, OH
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
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Operations Manager
HEALTHPLANONE, LLC —Cleveland, OH
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Cleveland, OH
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
Contact Center Operations and Transformation Functional Manager
Deloitte —Cleveland, OH
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Customer Experience & Service Transformation Advisory Manager
Accenture —Cleveland, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

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call center supervisor jobs near solon, oh

Medicare Sales Supervisor

HEALTHPLANONE, LLC -
Cleveland, OH

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Job Details

Full-time

Benefits

Health insurance

Qualifications

Staff supervision
Phone communication
Writing skills
Health insurance plan information
Sales team management
High school diploma or GED
Customer engagement
Health insurance sales
Insurance sales
Sales leadership
Healthcare industry sales team management experience
Escalation handling
Call center management

Full Job Description

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.

Supervisory Responsibilities:

Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees. Responsible for approving timecards, scheduling, and time off requests.

Duties/Responsibilities:

Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals
Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance
Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls
Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems
Maintain industry and product knowledge
Meet and/or exceed call center key metrics
General understanding of workforce management
Ensure applications are submitted accurately and on time
Understand and adhere to all Company Carrier and/or CMS related policies and procedures
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
Certify newly hired sales agents on proper execution of call flow and other call center procedures
Assist agents with product specific questions
Ensure effective lead distribution and allocation to agents
Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained
Develop and deliver training for performance improvement
Perform other related duties as assigned

Required Skills/Abilities:

High School Diploma or equivalent
Previous experience with Medicare Advantage sales
A current and valid Health License
6 months experience in a sales call center environment
Previous experience leading a team of 10+ employees
Strong written and verbal communication skills
Ability to multi-task and work independently
Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills
Ability to resolve escalated issues with members, carriers and other clients
Able to work a flexible schedule including evenings and weekends

Preferred Skills/Abilities:

1 year experience in a Medicare sales leadership role
Strong understanding of Medicare rules and CMS guidelines
Previous experience with an outbound dialing program
Proven track record in maintaining high retention rates within sales teams, demonstrating strong engagement skills in a remote environment
Experience with training/coaching Medicare sales agents
Bachelor’s Degree

Physical Requirements:

Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
Reach with hands and arms occasionally

For Hybrid Roles:

Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
Occasionally moves about the office to access files, office machinery, and meet with others.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]

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Refine Your Search

call center supervisor jobs in solon, oh

Medicare Sales Supervisor

Operations Manager

Contact Center Strategy, Growth, and Transformation Manager

Contact Center Operations and Transformation Functional Manager

Customer Experience & Service Transformation Advisory Manager

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