Top 214 Client manager Jobs in Solon, Oh

Select Customer Success Account Manager- Cleveland, OH
UPS —Cleveland, OH
- $61,620 - $107,880 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
4d
Customer Service Representative
Eaton —Euclid, OH
- $71,000 - $105,000 a year
- Background check
- Microsoft Outlook
- Writing skills
- Retirement plan
7d
Onboarding Specialist
Stratos Wealth Partners —Beachwood, OH
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- 6 years
- Microsoft Outlook
- Bachelor of Science
- Health savings account
- Health insurance
10d
Bilingual Customer Service Representative
IMS Company —Auburn Twp, OH
- $21 - $24 an hour
- Full-time
- Spanish
- Oracle
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
4d
Mental Health Case Manager (Experienced or Degreed)
Murtis Taylor Human Services System —Cleveland, OH
- $18 - $20 an hour
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Nursing
- Health savings account
- Health insurance
Quick Apply
Regional Customer Success Agent
Avtron Power Solutions —Valley View, OH
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Sales Support Specialist
Ferrotherm Corporation —Cleveland, OH
- $55,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Account Specialist
Encore Funding —Pepper Pike, OH
- $21.00 - $23.50 an hour
- Full-time
- Microsoft Excel
- English
- Office
- Paid holidays
- Health insurance
Quick Apply
GRC-LMS Customer Success Specialist II
K2-GRC —Hudson, OH
- From $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
- Health savings account
- Health insurance
Quick Apply
Client Relationship Manager
Flipstream Investments —Cleveland, OH
- $60,000 - $125,000 a year
- Weekends as needed
- Background check
- Google Workspace
- Databases
- Paid time off
Quick Apply
Customer Account Specialist
Ravago Americas —Twinsburg, OH
- $56,000 a year
- ERP systems
- English
- Mid-level
Quick Apply
Client Services Manager, Retirement Plan Services
Charles Schwab —Richfield, OH
- $74,300 - $95,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Customer Experience Representative II
Intigral Inc —Walton Hills, OH
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Licensed Clinical Jewish Youth Mentoring Case Manager
Bellefaire JCB —Shaker Heights, OH
- $26,000 - $27,500 a year
- Part-time
- LPC
- Mid-level
- Master's degree
- Wellness program
- 403(b) matching
Quick Apply
Scattered Site PSH Case Manager
COMMUNITY SUPPORT SERVICES INC —Akron, OH
- $19 - $25 an hour
- Full-time
- Addiction Medicine
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Care Representative
nVent —Solon, OH
- Full-time
- Hybrid work
- ERP systems
- Mid-level
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Sr. Client Manager
Gallagher Benefit Services —Cleveland, OH
- $66,000 - $128,500 a year
- High school diploma or GED
- Supervising experience
- Bachelor's degree
6d
QMHS (Case Manager) - Main
Heart to Heart —Warrensville, OH
- $25 - $40 an hour
- Hybrid work
- Clean driving record
- HIPAA
- Mid-level
Quick Apply
Customer Service Representative- Operations
Sherwin-Williams —Cleveland, OH
- $56,743 - $70,367 a year
- Full-time
- Inventory management
- Office
- High school diploma or GED
5d
Client Service Center Manager
Metlife Legal Plans —Cleveland, OH
- $93,000 - $105,000 a year
- Email
- Microsoft Outlook
- 5 years
- Master's degree
Quick Apply

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Select Customer Success Account Manager- Cleveland, OH

UPS -
Cleveland, OH

Apply Now

Job Details

Full-time
$61,620 - $107,880 a year
4 days ago

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance
Prescription drug insurance

Qualifications

Customer communication

Full Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory in Northeast Ohio including Cleveland and surrounding cities of Euclid, Mentor, Painesville, Solon, etc.

Job Description

The Select Customer Success Account Manager will oversee and nurture relationships with our Select customers. The Select CSAM will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Select CSAM will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Select CSAM will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience, the Select CSAM will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management:

Serve as the primary point of contact and advocate for designated accounts
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions and resolve critical issues

Value Creation / Strategic Engagement:

Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn
Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience
Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
Develop and execute tailored success plans, driving adoption and maximizing ROI
Create strategies for upselling / cross-selling opportunities to drive account growth
Regularly create QBRs/QVPs for customers

Analytics/Reporting:

Monitor customer mix and performance metrics to support balanced retention efforts
Update UPS DRIVE with retention data and plan next steps for churn prevention/growth
Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings

Qualifications:

Demonstrated capability to manage high-value accounts with a customer-centric approach
Exceptional problem-solving skills
Some local travel required as needed
Outstanding communication skills across various platforms
3-5 years in customer success, account management, or other customer-facing roles
Proven ability to balance proactive customer engagement and process efficiency
Growing expertise in medium/large customer relationship management
Bachelor’s degree in business, marketing, or a related field (preferred)
Must be located within the territory or willing to relocate themselves. There's no relocation support for this position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $61.620,00/year to $107.880,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Apply Now

Refine Your Search

client manager jobs in solon, oh

Select Customer Success Account Manager- Cleveland, OH

Customer Service Representative

Onboarding Specialist

Bilingual Customer Service Representative

Mental Health Case Manager (Experienced or Degreed)

Regional Customer Success Agent

Sales Support Specialist

Account Specialist

GRC-LMS Customer Success Specialist II

Client Relationship Manager

Customer Account Specialist

Client Services Manager, Retirement Plan Services

Customer Experience Representative II

Licensed Clinical Jewish Youth Mentoring Case Manager

Scattered Site PSH Case Manager

Customer Care Representative

Sr. Client Manager

QMHS (Case Manager) - Main

Customer Service Representative- Operations

Client Service Center Manager

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