Top 5573 Service leader Jobs in Solon, Oh

Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
11d
Director, Contact Center Operations
Medical Service Company —Bedford, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
13d
Director of Rehab (DOR) – Skilled Nursing Facility (SNF) – Akron, OH (PT, PTA, OT, COTA, or SLP-CCC)
Relient Health —Akron, OH
- Online Application
- Skilled nursing facility
- Physical & Rehabilitation Medicine
- Physical Therapy License
- Continuing education credits
- Paid holidays
Quick Apply
12d
Part-Time Store Cashier/Stocker
Aldi —Aurora, OH
- $18.50 - $20.50 an hour
- Part-time
- 18 years or older
- Merchandising
- Pass drug screening
- Paid parental leave
- AD&D insurance
3d
Full-Time Assistant Store Manager
Aldi —Aurora, OH
- $25.50 - $26.50 an hour
- Full-time
- 18 years or older
- Merchandising
- Pass drug screening
- Paid parental leave
- AD&D insurance
2d
Vans: Store Manager - Beachwood Place
VF Corporation —Beachwood, OH
- $27.38 - $45.63 an hour
- Full-time
- 5 years
- Word processing
- Merchandising
Quick Apply
1d
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1804)
Target —University Heights, OH
- $15.75 - $23.65 an hour
- Choose your own hours
- Entry level
- Flexible schedule
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2161)
Target —Aurora, OH
- $15.50 - $23.25 an hour
- Choose your own hours
- Entry level
- Flexible schedule
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1841)
Target —Northfield, OH
- $15.50 - $23.25 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Customer Success Manager
3E —Cleveland, OH
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
14d
Team Leader
Tractor Supply Company —Solon, OH
- Overtime
- 18 years or older
- Computer literacy
- 11+ years
- Paid parental leave
- Disability insurance
Hazardous Materials Call Center Support Specialist
3E —Cleveland, OH
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2161)
Target —Aurora, OH
- $15.50 - $23.25 an hour
- Part-time
- Entry level
- Flexible schedule
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1804)
Target —University Heights, OH
- $15.75 - $23.65 an hour
- Part-time
- Entry level
- Flexible schedule
Customer Service Specialist
Tremco CPG Inc. —Beachwood, OH
- $48,000 - $54,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3437)
Target —Woodmere, OH
- $15.50 - $23.25 an hour
- Choose your own hours
- Merchandising
- Entry level
- Flexible schedule
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2157)
Target —Streetsboro, OH
- $15.50 - $23.25 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Zone Team Leader
Ollies Bargain Outlet, Inc. —Bedford, OH
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
Team Leader
Jenis Splendid Ice Creams LLC. —Chagrin Falls, OH
- $16.00 - $22.63 an hour
- Part-time
- Serving
- Quick service & fast food restaurant
- Entry level
Quick Apply
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2228)
Target —Cleveland, OH
- $15.50 - $23.25 an hour
- Choose your own hours
- Entry level
- Flexible schedule

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Director of Client Success

NCS Credit -
Cleveland, OH

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Managing customer accounts
Customer retention strategy
Phone communication
Account development
Team development
Client growth strategy
CRM system proficiency
Customer growth strategy
Account management

Full Job Description

Description:

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Reports To: Chief Revenue Officer

Department: Client Success

FLSA Status: Exempt

Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.

Requirements:

Essential Responsibilities:

Develop and execute the overall Client Success strategy, operating model, and organizational structure.
Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes.
Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing.
Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs.
Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
Develop customer health scoring, success plans, risk identification, and proactive retention strategies.
Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance.
Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing.
Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
Other duties as assigned.

Competencies

Strong communication, collaboration, and executive presentation skills.
Strong analytical skills with the ability to leverage data to drive decisions.

Education, experience, certifications

Bachelor's degree or equivalent experience.
7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles.
3+ years of people leadership experience.
Proven experience building or transforming customer-facing teams and processes.
Experience managing customer retention, renewals, and growth initiatives.
Experience utilizing CRM and customer success technologies.

Preferred qualifications

Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries.
Experience implementing customer health scoring and customer lifecycle programs.
Background leading multi-functional post-sale organizations.
Experience creating customer success metrics, dashboards, and forecasting models.

Physical and mental demands

Ability to communicate effectively in person, via phone, and email
Manual dexterity
Near visual acuity
Prolonged sitting while viewing a computer monitor
Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact [email protected]

Quick Apply

Refine Your Search

service leader jobs in solon, oh

Director of Client Success

Director, Contact Center Operations

Director of Rehab (DOR) – Skilled Nursing Facility (SNF) – Akron, OH (PT, PTA, OT, COTA, or SLP-CCC)

Part-Time Store Cashier/Stocker

Full-Time Assistant Store Manager

Vans: Store Manager - Beachwood Place

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1804)

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2161)

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1841)

Customer Success Manager

Team Leader

Hazardous Materials Call Center Support Specialist

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2161)

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1804)

Customer Service Specialist

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3437)

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2157)

Zone Team Leader

Team Leader

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2228)

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