Top 157 Support technician ii Jobs in Solon, Oh

Desktop Support Technician I
AmTrust Financial Services, Inc. —Cleveland, OH
- $19 - $28 an hour
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
Desktop Support Analyst II
DYOPATH —Cleveland, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
7d
Pre Analytics Processing Technician III
Cleveland Clinic —Cleveland, OH
- $25.00 - $34.85 an hour
- Part-time
- Hospital
- Mid-level
- Associate's degree
- Health insurance
- Dental insurance
Research Technician II - Trapp Lab
Cleveland Clinic —Cleveland, OH
- $18.88 - $28.80 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Neurology
- Dental insurance
- Vision insurance
2d
Administrative Technician - Akron FirstEnergy Headquarters
FirstEnergy Corp —Akron, OH
- Full-time
- Microsoft Excel
- Mid-level
- Office
7d
QC Technician II - Tue-Sat 2nd Shift
GOJO Industries —Cuyahoga Falls, OH
- $24.52 an hour
- Online Application
- Mid-level
- Travel
- US work authorization
- Parental leave
- 401(k) matching
10d
Quality Technician
SIFCO INDUSTRIES INC —Cleveland, OH
- $65,000 - $75,000 a year
- Full-time
- Engineering
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician II
Summit LLC —Eastlake, OH
- Full-time
- ASE Certification
- Mechanic experience
- English
- Paid holidays
- Health insurance
Quick Apply
HVAC Installer (3 Years Experiance Required)
Echols Heating & Air Conditioning Inc. —Akron, OH
- $20 - $30 an hour
- Full-time
- Background check
- Construction site
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Registered Dietitian II - Center for Gut Rehab and Transplant
Cleveland Clinic —Cleveland, OH
- $57,510.00 - $87,697.50 a year
- Inpatient
- Mid-level
- Clinic
- Dental insurance
- Vision insurance
Installation Technician - III
Diversified Fall Protection —Cleveland, OH
- $30 - $35 an hour
- Overtime
- Background check
- Microsoft Outlook
- Heavy lifting
- Disability insurance
- Health insurance
Quick Apply
Maintenance Technician 1st Shift
Regal Rexnord —Cleveland, OH
- $30 - $35 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Manufacturing Engineer - II
Safran Electrical & Power —Twinsburg, OH
- $74,000 - $92,000 a year
- Weekends as needed
- Background check
- Engineering
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
Maintenance Technician 2nd shift
Regal Rexnord —Cleveland, OH
- $32 - $37 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Maintenance Technician- Night shift (6:00pm-6:00am)
Global Technical Recruiters —Cleveland, OH
- Night shift
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
Quick Apply
Non-Destructive Testing (NDT) Inspector - Level II (3rd shift, Mon-Fri)
Component Repair Technologies —Mentor, OH
- Full-time
- Computer literacy
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Maintenance Technician II
Pro RFP —Cleveland, OH
- $27.27 - $32.84 an hour
- Overtime
- Computer literacy
- Mid-level
- Ability to climb stairs
Quick Apply
Non-Destructive Testing (NDT) Inspector - Level II (1st shift Weekend, Fri-Mon)
Component Repair Technologies —Mentor, OH
- Full-time
- Computer literacy
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Certified Welding Inspector (CWI) and Non-Destructive Testing (NDT) Technician
SME —Kirtland, OH
- Overtime
- Microsoft Excel
- Construction site
- Customer service
- Profit sharing
- Health insurance
Quick Apply
Non-Destructive Testing (NDT) Inspector - Level II (2nd shift, Mon-Fri)
Component Repair Technologies —Mentor, OH
- Full-time
- Computer literacy
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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Desktop Support Technician I

AmTrust Financial Services, Inc. -
Cleveland, OH

Apply Now

Job Details

Full-time
$19 - $28 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Opportunities for advancement
Life insurance

Qualifications

Incident management software
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Overview:

AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.

Responsibilities:

Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.
Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
Provide desktop/laptop break/fix/maintenance support
Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)
Document incidents, problems and requests in the company ticketing system (ServiceNow).
Ensures detailed work notes are documented with every ServiceNow ticket.
Escalate critical incidents to Management as needed.
Perform regular stock room audits to assist the IT Asset Management team
Day-to-day-operational activities associated with shipping and receiving of IT hardware.
Work independently while simultaneously being a collaborative team member striving for team success.
Follow standard operating procedures around process and documentation.
Minimal travel required.
Keeps current with market trends and demands.
Performs other functionally related duties as assigned.
May be required to work overtime as assigned.

Qualifications:

Required:

Associates degree: proven industry experience will be acceptable in lieu of degree
2-3 years of experience in IT Desktop Support with a focus on end user facing services
A+ Certification highly desirable
Experience with Windows 10
Knowledgeable in Microsoft Office Applications
Working knowledge with Help Desk ticketing systems such as ServiceNow

Preferred:

Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber
Troubleshoot and installation of Laptops/PC, printers, and copiers
Experience working with Active Directory
Basic Networking (TCP/IP)
Cisco Phones and Soft Phones
Microsoft MCP (Microsoft Certifications)

The salary range for this role is $19 - $28.00/hour.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer:

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Apply Now

Refine Your Search

support technician ii jobs in solon, oh

Desktop Support Technician I

Desktop Support Analyst II

Pre Analytics Processing Technician III

Research Technician II - Trapp Lab

Administrative Technician - Akron FirstEnergy Headquarters

QC Technician II - Tue-Sat 2nd Shift

Quality Technician

Maintenance Technician II

HVAC Installer (3 Years Experiance Required)

Registered Dietitian II - Center for Gut Rehab and Transplant

Installation Technician - III

Maintenance Technician 1st Shift

Manufacturing Engineer - II

Maintenance Technician 2nd shift

Maintenance Technician- Night shift (6:00pm-6:00am)

Non-Destructive Testing (NDT) Inspector - Level II (3rd shift, Mon-Fri)

Maintenance Technician II

Non-Destructive Testing (NDT) Inspector - Level II (1st shift Weekend, Fri-Mon)

Certified Welding Inspector (CWI) and Non-Destructive Testing (NDT) Technician

Non-Destructive Testing (NDT) Inspector - Level II (2nd shift, Mon-Fri)

I want to receive the latest job alert for support technician ii in solon, oh

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