Top 56 Director of operations Jobs in Solon Oh

Director of Room Operations
Marriott International, Inc —Cleveland, OH
- $101,000 - $133,350 a year
- Full-time
- Hotel
- Bachelor's degree
- Food service experience
Director of Operations
MISKIRI HOSPITALITY GROUP —Cleveland, OH
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Bachelor's degree
Quick Apply
1d
Regional Director, Firm Operations
CITRIN COOPERMAN ADVISORS LLC —Middleburg Heights, OH
- $150,000 - $200,000 a year
- Full-time
- 5 years
- Office
- Administrative experience
Executive Director
Ingenuity Cleveland —Cleveland, OH
- $65,000 - $80,000 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Director, Contact Center Operations
Medical Service Company —Bedford, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
13d
Senior Director, Infrastructure & Operations
Great Day Improvements: A Family of Brands —Twinsburg, OH
- $160,000 - $180,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
Childcare Center Director
All Around Children —Cleveland, OH
- $55,000 - $75,000 a year
- Email
- Background check
- Current TB test
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
Director of Operations
Chick-fil-A —Fairview Park, OH
- $16 - $20 an hour
- 8 hour shift
- Mid-level
- Quick service & fast food restaurant
- In-person
- Paid training
- Health insurance
Quick Apply
Director of Nursing (DON)
Grande Pavilion —Bedford, OH
- 12 hour shift
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Health insurance
Quick Apply
5d
Executive Director, Facilities Operations
Sodexo —Cleveland, OH
- $133,640 - $174,240 a year
- Full-time
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Director of Operations
Halstead Holdings —Lakewood, OH
- $90,000 - $125,000 a year
- Email
- 5 years
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
6d
Director of Operations
Village Caregiving - Cleveland, OH —Lakewood, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Home Health
- Health insurance
- Dental insurance
Quick Apply
Director Subspecialty Operations
Akron Children's Hospital —Akron, OH
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Mentoring
Director of Operations
Precision Castparts Corp. —Eastlake, OH
- Full-time
- Master's degree
- Accounting
- In-person
6d
Director, Remote Operations Control Center
Airgas —Independence, OH
- $160,000 - $190,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Engineering
- Office
- Paid jury duty
- Commuter assistance
13d
Assistant Director of Basketball Operations
Cleveland State University —Cleveland, OH
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Director of Facilities Management & Safety
Cleveland Institute of Art —Cleveland, OH
- $76,000 - $110,000 a year
- Full-time
- Residential
- Supervising experience
- University
- Paid holidays
- Health insurance
Quick Apply
Director 2 - Facilities Operations
Sodexo —Cleveland, OH
- $100,130 - $129,580 a year
- Full-time
- OSHA
- Hospital
- 5 years
- Paid holidays
- Health insurance
Director, Talent Acquisition
Steris —Mentor, OH
- $167,450 - $216,700 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
Director Member Experience
Silver Lake Country Club —Silver Lake, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Disability insurance
- Health insurance
Quick Apply
14d

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Director of Room Operations

Marriott International, Inc -
Cleveland, OH

Apply Now

Job Details

Full-time
$101,000 - $133,350 a year

Qualifications

Customer communication

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26078288
Job CategoryRooms & Guest Services Operations
Location1515 W 3rd St, Cleveland, Ohio, United States, 44113
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $101,000 - $133,350 annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors Rooms operations sales performance against budget.

Reviews reports and financial statements to determine Rooms operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.

Develops systems to enable associates to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures associates are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of operations jobs in solon oh

Director of Room Operations

Director of Operations

Regional Director, Firm Operations

Executive Director

Director, Contact Center Operations

Senior Director, Infrastructure & Operations

Childcare Center Director

Director of Operations

Director of Nursing (DON)

Executive Director, Facilities Operations

Director of Operations

Director of Operations

Director Subspecialty Operations

Director of Operations

Director, Remote Operations Control Center

Assistant Director of Basketball Operations

Director of Facilities Management & Safety

Director 2 - Facilities Operations

Director, Talent Acquisition

Director Member Experience

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