Top 11 Front desk agent hotel Jobs in Solvang, Ca

Guest Services Agent
HOTEL YNEZ —Solvang, CA
- $17 - $19 an hour
- Part-time
- Sales
- English
- Hotel
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Front Desk Agent
Hampton Inn & Suites Buellton —Buellton, CA
- $19 - $20 an hour
- Part-time
- Sales
- Computer literacy
- Hotel
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10d
Night Auditor/Front Desk Clerk
King Frederik Inn —Solvang, CA
- $18 - $22 an hour
- Part-time
- In person
- Hotel
- Accounting
- In-person
- 401(k)
- Paid time off
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3d
Night Auditor
The Inn at Mattei's Tavern —Los Olivos, CA
- $23.25 - $25.25 an hour
- Full-time
- In person
- Residential
- Entry level
- Resort
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10d
FRONT DESK ASSOCIATE-HOTEL HOSPITALITY
Kronborg Inn- Solvang —Solvang, CA
- $20 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
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Guest Services Agent
SKYVIEW HOTEL —Los Alamos, CA
- $18 an hour
- Part-time
- Basic math
- Hotel
- Ability to sit for extended periods
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Guest Service Representative Santa Barbara
Extended Stay America —Santa Barbara, CA
- $18 an hour
- Part-time
- Basic math
- English
- Hotel
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Guest Service Representative
The Steward, Santa Barbara, a Tribute Portfolio Hotel —Santa Barbara, CA
- $20 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
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Part-Time Night Auditor
FOUND Hotels —Santa Barbara, CA
- $25 an hour
- Part-time
- Hotel
- Accounting
- Data entry
- Health insurance
- Dental insurance
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1d
Full-Time Night Auditor / Guide
FOUND Hotels —Santa Barbara, CA
- $22.50 - $25.00 an hour
- Weekends as needed
- Background check
- Hotel
- Accounting
Quick Apply
1d

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Guest Service Agent - Weekends 11p-7a
Courtyard by Marriott Dublin —Dublin, OH
Greet guests warmly upon arrival and assist with check-in and check-out procedures. The ideal candidate will be the first point of contact for our guests,…
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Guest Service Representative
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Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
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3d

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front desk agent hotel jobs near solvang, ca

Guest Services Agent

HOTEL YNEZ -
Solvang, CA

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Job Details

Part-time
$17 - $19 an hour

Qualifications

Computer operation
Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Hotel policy compliance
Sales
Phone communication
Standard Operating Procedures (SOPs) implementation
Greeting customers
English
Hotel public area cleaning
Phone customer support
Buffet setup
Stocking
Computer skills
Clean workspace maintenance
Standard operating procedures (SOPs)
Communication skills
Entry level
Office phone management

Full Job Description

The Guest Services Agent at Hotel Ynez is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest’s stay. Agents' primary focus is ensuring guest satisfaction is maximized. Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.

General Responsibilities

Check in and check out guests following procedures for confidentiality, billing and proper guest communications
Follow training manuals, checklists and other written SOPs
Describe the hotel, the room types and on-site amenities
Manage in person guest communications and phone calls in a professional and timely manner
Ensure all guest-facing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front desk
Utilize systems to ensure every guest is prepared for, with any notations and actions followed
Check in every guest to the SOP of the property, while maintaining a unique and personable experience.
Check out every guest with accuracy on folios with a fond farewell communication
Follow SOPs in all lost & found items, as well as possible mailing information
Look for possible maintenance needs before the guest is aware in both rooms and common areas
Communicate urgent maintenance to management and always use the pass along for record
Promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience
Communicate with management any low quantities of items for retail, mini bar or office supplies
Professional correspondence by email, text and shift pass along emails
Foresee operational deficiencies, potential problems and communicate possible solutions to your supervisor.
Room checks and mini bar restocking.
Set up and service the continental breakfast area
Other duties may be asked of this position by management occasionally

Physical Requirements

Frequent standing and walking through the shift, including moving between the front desk, lobby and other guest areas.
Ability to navigate the property, which may include uneven surfaces, or outdoor areas
Occasional lifting, carrying, pushing, or pulling of items up to approximately 20-25 pounds (e.g. packages, supplies, guest items).
Frequent use of hands and fingers to operate computers, telephones, key systems and office equipment.
Ability to read screens, printed materials and reservation details; close and distance vision required.
Occasional reaching, bending, stooping, or crouching to access materials, assist guests or lightly clean
Ability to to sit for prolonged periods at the front desk
Ability to work indoors and outdoors, potentially in varying weather conditions and temperatures

Qualifications

Previous applicable experience in a hotel is preferred
Exceptional verbal and written communication skills in English
Proficiency in computer systems and standard office equipment
Strong customer service skills with a professional demeanor
Willingness to work weekends, holidays, and varied shifts

Hotel Ynez provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion, creed, age (40 and over), disability (mental & physical), sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws.

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Refine Your Search

front desk agent hotel jobs in solvang, ca

Guest Services Agent

Front Desk Agent

Night Auditor/Front Desk Clerk

Night Auditor

FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

Guest Services Agent

Guest Service Representative Santa Barbara

Guest Service Representative

Part-Time Night Auditor

Full-Time Night Auditor / Guide

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