Top 297 Order management Jobs in Somerset, Ky

Customer Service Representative Tier 2
Helpware —Somerset, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
2d
Restaurant Assistant General Manager
Fazoli's —Somerset, KY
- 18 years or older
- Sales
- ServSafe
- Mileage reimbursement
Quick Apply
Medical Director (MD/DO): SNF / Post Acute Care
Togo Health —Somerset, KY
- $750 - $1,500 a day
- Part-time
- Medicine
- Skilled nursing facility
- Current TB test
- Relocation assistance
- Employee discount
Quick Apply
1d
Medical Assistant
Upperline Health Inc —Monticello, KY
- Full-time
- Vital signs
- Medical office experience
- Clinic
- Health insurance
- Dental insurance
Quick Apply
6d
RN Staff Nurse
Horizon Adult Health Care/Horizon PACE —Somerset, KY
- $28 - $30 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Health insurance
Quick Apply
6d
Baylor RN / Registered Nurse - Home Health
Adoration Health —Somerset, KY
- Full-time
- CPR Certification
- Nursing
- Clean driving record
- Mileage reimbursement
- Health insurance
12d
Registered Nurse (RN) Post Acute Nursing Unit
Lake Cumberland Regional Hospital —Somerset, KY
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Disability insurance
- Health insurance
Quick Apply
Property Manager - Somerset Village
Millennia Housing Management —Somerset, KY
- $50,000 - $55,000 a year
- Weekends as needed
- Background check
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
5d
Field Engineer
Thalle Construction Company —Kentucky
- Construction site
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
2d
Field Reimbursement Manager
McKesson —Kentucky
- $76,300 - $127,100 a year
- Clean driving record
- Computer literacy
- Research
13d
Senior Maintenance Shift Technician - Indianapolis (Relocation Required)
Blue Polymers —Kentucky
- $35 - $42 an hour
- Full-time
- Microsoft Word
- English
- Forklift
Quick Apply
Management Trainee
Cintas —Somerset, KY
- Full-time
- Driver's License
- 21 years or older
- Bachelor's degree
- Profit sharing
- AD&D insurance
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Somerset, KY
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service Associate
Big Lots —Somerset, KY
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
C-Store Delivery Driver
Team Modern —Somerset, KY
- $45,000 - $65,000 a year
- Monday to Friday
- Background check
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Quick Apply
Host
Mellow Mushroom —Somerset, KY
- $13.00 - $14.50 an hour
- 12 hour shift
- Math
- In-person
- Restaurant
- Flexible schedule
Quick Apply
Delivery Specialist
O'Reilly Automotive Stores —Somerset, KY
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
Server
Sonny’s BBQ —Somerset, KY
- Part-time
- Casual dining restaurant
- Math
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Online Grocery Pick-Up Clerk
Kroger —Somerset, KY
- Part-time
- Basic math
- Adults
- Cash register
- Paid holidays
- Health insurance
Warehouse Associate / Delivery Driver
Cape Electrical Supply —Somerset, KY
- From $15 an hour
- Full-time
- Residential
- High school diploma or GED
- Entry level
13d

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order management jobs near somerset, ky

Customer Service Representative Tier 2

Helpware -
Somerset, KY

Quick Apply

Job Details

Full-time
$21 an hour
2 days ago

Qualifications

Record keeping
Managing customer accounts
Customer communication
Customer returns handling
Account troubleshooting
Incident Escalation
Improving operational efficiency
Refund processing
Continuous improvement
Warranty issues management
Billing issue inquiries
Order issue resolution

Full Job Description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

Other related tasks as assigned by the client or Helpware management.

Qualifications:

At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

Highly organized with exceptional attention to detail and the ability to document cases accurately.

Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Quick Apply

Refine Your Search

order management jobs in somerset, ky

Customer Service Representative Tier 2

Restaurant Assistant General Manager

Medical Director (MD/DO): SNF / Post Acute Care

Medical Assistant

RN Staff Nurse

Baylor RN / Registered Nurse - Home Health

Registered Nurse (RN) Post Acute Nursing Unit

Property Manager - Somerset Village

Field Engineer

Field Reimbursement Manager

Senior Maintenance Shift Technician - Indianapolis (Relocation Required)

Management Trainee

Customer Service Associate

Customer Service Associate

C-Store Delivery Driver

Host

Delivery Specialist

Server

Online Grocery Pick-Up Clerk

Warehouse Associate / Delivery Driver

I want to receive the latest job alert for order management in somerset, ky

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