Top 91 Customer care coordinator Jobs in Somerset, Nj

Customer Success Lead
CentralReach —Holmdel, NJ
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Customer Care Coordinator
Warehouse Labor —Edison, NJ
- $24 - $27 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Care Coordinator
Children's Specialized ABA —Princeton, NJ
- $55,000 - $63,000 a year
- Full-time
- Applied behavior analysis
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
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Patient Access Coordinator
Capital Health —Pennington, NJ
- $29.86 - $39.03 an hour
- Full-time
- Management
- Customer service
- Mid-level
- AD&D insurance
- Disability insurance
10d
Patient Services Coordinator
PT Solutions Physical Therapy —North Brunswick, NJ
- $19 - $21 a year
- Full-time
- Private practice
- Customer service
- HIPAA
- Paid time off
Quick Apply
Account Support Coordinator ( Apparel )
United Legwear Company LLC —Edison, NJ
- $60,000 - $70,000 a year
- Office
- High school diploma or GED
- US work authorization
- Commuter assistance
- AD&D insurance
Admissions Liaison - Full Time
Penn Medicine —North Brunswick, NJ
- $17.75 - $28.33 an hour
- Full-time
- Mid-level
- High school diploma or GED
- SQL
- Tuition reimbursement
Quick Apply
Administrative Coordinator
OASIS MENTAL HEALTH CENTERS MEDICAL LLC —Iselin, NJ
- $24 - $30 an hour
- Full-time
- Mid-level
- Reliable transportation
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Progressive Spine and Orthopaedics LLC —Edison, NJ
- Full-time
- Bilingual
- HIPAA
- Administrative experience
Quick Apply
Dental Office Front Desk Associate
iCare4Smiles —Piscataway, NJ
- $18 - $21 an hour
- Full-time
- Dental office
- Computer literacy
- HIPAA
- 401(k)
- 401(k) matching
Quick Apply
Clinic Services Rep I
Rutgers University —Newark, NJ
- $28.47 an hour
- Full-time
- Microsoft Word
- Dental office
- Computer literacy
- Paid holidays
- Dental insurance
Patient Care Coordinator
Alliance Orthopedics —East Brunswick, NJ
- $45,000 - $55,000 a year
- Full-time
- Background check
- Customer service
- Bachelor of Science
Quick Apply
7d
Part-Time Patient Care Coordinator – Front Desk
Trinity Rehab —East Brunswick, NJ
- $16 - $18 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Clinic
Quick Apply
10d
Patient Flow Coordinator Per Diem
Saint Peter's University Healthcare System —New Brunswick, NJ
- $18.47 - $28.61 an hour
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Free parking
- Health insurance
Quick Apply
8h
Clinical Intake Coordinator
Tree of Life Counseling Center LLC —Freehold, NJ
- $22 - $30 an hour
- Part-time
- Private practice
- HIPAA
- Mid-level
Quick Apply
4d
Medical Front Desk Coordinator (Part-Time)
Princeton Orthopaedic Associates —Princeton, NJ
- $16 - $24 an hour
- Part-time
- HIPAA
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Treatment Coordinator
Diamond Braces —South Plainfield, NJ
- From $19 an hour
- Full-time
- Dental office
- Sales
- Customer service
- Paid holidays
- Dental insurance
Quick Apply
Dental Receptionist-orthodontic coordinator
Tender Smiles 4 Kids Of Monmouth —Edison, NJ
- $21 - $25 an hour
- Part-time
- Dental office
- HIPAA
- Experience working with children
- Health insurance
- 401(k)
Quick Apply
Home Care: Care Coordinator Supervisor in Bridgewater, NJ (Internal and External Applicants accepted)
Live Long Well Care —Bridgewater, NJ
- $50,000 a year
- Overtime
- Current TB test
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Patient Coordinator
Maya Home Care —Branchburg, NJ
- $38,000 - $53,000 a year
- Weekends as needed
- Bilingual
- Office
- Continuous improvement
- Paid time off
Quick Apply
9d

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Customer Success Lead

CentralReach -
Holmdel, NJ

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year

Benefits

Paid parental leave
Health insurance
Paid time off
Parental leave
401(k) matching

Qualifications

Customer communication
Workplace dispute resolution

Full Job Description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

As a Customer Success Lead (CSL), you will be responsible for building relationships and strengthening overall product adoption and engagement with our customers. You'll work closely with key stakeholders to understand their business objectives, acting as their trusted advisor in using CentralReach effectively toward their desired outcomes. As an advocate for your portfolio of customers, you'll liaise between our customers and our internal organization, ensuring that needs and/or requirements considered critical to the success of these customers are communicated and managed.

As a Level 1 CSL, you'll focus on developing and mastering foundational skills. This initial level requires that you have demonstrated a deep understanding of relationship building, conflict resolution capabilities, and can work collaboratively both internally and externally.

Through proficiency in targeted key accountability areas, you'll not only excel as a Level 1 but also pave the way for future career growth along clear pathways for advancement.

Location & Interview Process
We prefer candidates who can work in a hybrid capacity from one of our corporate offices in Holmdel, New Jersey or Fort Lauderdale, Florida. However, we will consider remote candidates located in MST/PST time zones to accommodate our west coast customer base.

As part of our hiring and security protocols, candidates hired into fully remote roles are required to participate in an in-person interview or face-to-face meeting prior to their first day of employment.

Key Accountabilities:

Maintain a positive client health score and NPS.

Manage relationships throughout various customer lifecycles and stages.

Proactively engage with assigned book of business, aligning recurring activities with associated playbooks.

Consistently meet established Customer Engagement and Growth KPI's.

Influence and drive customers towards Best Practices, ensuring adoption and optimization across various parts of the system.

Stay up to date with the latest features, product updates, and releases to ensure comprehensive knowledge and expertise are maintained to keep customers well informed.

Partner closely with Account Managers to drive expansion opportunities via cross-sell and upsells.

Foster close partnerships cross-functionally with teams such as Professional Services, Product, and Support to ensure timely addressing of customer concerns and initiatives.

Act as the voice of your customers to ensure that their concerns and feedback are heard.

Maintain strong relationships and understanding of customers to identify risks early and activate associated playbooks.

Prioritize and complete high-impact team assignments and initiatives as they are assigned.

Desired Skills and Experience:

An understanding of Customer Success and CS metrics.

An ability to build positive relationships internally and externally.

Ability to work well with others and collaborate effectively.

Strong customer relationship building skills.

Strong organizational skills.

High degree of conflict resolution.

Strong project management skills.

Clear and effective communication, negotiation, and presentation skills.

Ability to be empathetic, but assertive at the same time.

Ability to work in a fast-paced, team environment with a high sense of urgency.

Ability to independently prioritize work and shift priorities as needed to meet deadlines.

Self-motivated with a sharp analytical mindset, capable of insightful problem-solving.

Quick learner.

Ability to stay composed in tough situations, maintaining professionalism throughout.

Enthusiastic about professional growth.

College degree and/or relevant client facing experience.

1+ years previous experience in a client facing role such as: Customer Support, Customer Success, Account Management, Onboarding, Professional Services, Clinic Director, Ops Manager, Client Services Coordinator, Client Relations Manager, etc.

Additional Preferred Experience (considered a plus):

Previous experience with CentralReach or other EMR/EHR systems.

Knowledge of healthcare compliance and HIPAA.

Experience in the healthcare industry.

Familiarity with ABA or certified as an RBT or BCBA.

Familiarity with key tools such as: Salesforce, Microsoft Outlook Suite, etc.

#LI-Hybrid

Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

Quick Apply

Refine Your Search

customer care coordinator jobs in somerset, nj

Customer Success Lead

Customer Care Coordinator

Care Coordinator

Patient Access Coordinator

Patient Services Coordinator

Account Support Coordinator ( Apparel )

Admissions Liaison - Full Time

Administrative Coordinator

Patient Care Coordinator

Dental Office Front Desk Associate

Clinic Services Rep I

Patient Care Coordinator

Part-Time Patient Care Coordinator – Front Desk

Patient Flow Coordinator Per Diem

Clinical Intake Coordinator

Medical Front Desk Coordinator (Part-Time)

Treatment Coordinator

Dental Receptionist-orthodontic coordinator

Home Care: Care Coordinator Supervisor in Bridgewater, NJ (Internal and External Applicants accepted)

Patient Coordinator

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