Top 4347 Operational manager Jobs in Somerset, Nj

Help Desk Manager
Confidential —Monmouth County, NJ
- $90,000 a year
- Full-time
- Background check
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Manager, Payroll (Workday)
Rocket Pharmaceuticals —Cranbury, NJ
- $120,000 - $150,000 a year
- Full-time
- 5 years
- Office
- Continuous improvement
- Paid holidays
- Health insurance
LTL Operations Supervisor
Ward Trucking —South Plainfield, NJ
- Full-time
- Mid-level
- Team management
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Training Manager
Rocket Pharmaceuticals —Cranbury, NJ
- $122,000 - $158,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Warehouse Operations Manager
LX Pantos America, Inc. —East Windsor, NJ
- $80,000 - $90,000 a year
- Full-time
- Background check
- 7 years
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
6d
Manager, Operations
Menasha Corporation & Companies —Edison, NJ
- $150,000 - $170,000 a year
- Full-time
- Customer service
- Office
- Analysis skills
- AD&D insurance
- Paid holidays
Distribution Center Manager
Trivantage LLC —Somerset, NJ
- Email
- Bachelor's degree
- Travel
- Contracts
- Wellness program
- Disability insurance
Quick Apply
6d
Facilities Manager - Data Centers
CBRE —Piscataway, NJ
- $96,000 - $118,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
13d
Manager, Warehouse Operations
BEUMER Group —Somerset, NJ
- $85,000 - $95,000 a year
- Full-time
- Warehouse
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Service Manager
Cintas —Piscataway, NJ
- $78,200 - $103,985 a year
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Profit sharing
- AD&D insurance
Warehouse Manager
Snack Innovations Inc —Piscataway, NJ
- $75,000 - $85,000 a year
- Full-time
- Spanish
- Ability to walk for extended periods
- English
- Health insurance
- Dental insurance
Quick Apply
Warehouse Site Specialist
FERRERO —Somerset, NJ
- $75,305 - $100,406 a year
- Online Application
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Mid-level
- Health insurance
- Paid time off
TikTok Shop - Site Operations Manager
TikTok —Middlesex, NJ
- $102,600 - $143,640 a year
- Writing skills
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Facilities Manager
CBRE —Bridgewater, NJ
- $90,000 - $100,000 a year
- Full-time
- Mid-level
- Driver's License
- Math
5d
Operations Management Manager
CBRE —Trenton, NJ
- $125,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
8d
Assistant General Manager
Topgolf —Edison, NJ
- $79,679 - $97,337 a year
- Extended hours
- Background check
- Sales
- Ability to lift 50 pounds
- Dental insurance
- Vision insurance
Quick Apply
Manager Member Operations (E6131)
IEEE Corporate —Piscataway, NJ
- $84,150 - $123,000 a year
- Weekends as needed
- Office
- Analysis skills
- Bachelor's degree
Operations Manager
Atlantic IT —Somerset, NJ
- Email
- 5 years
- Analysis skills
- Senior level
Manager, Facilities and Equipment Services
Rutgers University —New Brunswick, NJ
- $116,601 a year
- Full-time
- Construction site
- Office
- Supervising experience
- Paid holidays
- Dental insurance
1d
Plant Operations Manager - Recycling
Republic Services —New Brunswick, NJ
- $104,400 - $143,550 a year
- Full-time
- Sales
- High school diploma or GED
- Senior level
- AD&D insurance
- Employee stock purchase plan
7d

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operational manager jobs near somerset, nj

Help Desk Manager

Confidential
Monmouth County, NJ

Quick Apply

Job Details

Full-time
$90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

ConnectWise
Managing technical support teams
Customer communication
Network troubleshooting
Help desk support experience
Data migration
Managing teams in a customer support role
Team leadership
Technical documentation
Triage
Metrics Reporting
Windows
Incident Escalation
Printer (troubleshooting support)
Microsoft Office
Dispatching
Team development
DHCP
Team management
Team training
Dropbox
Network switching
IT support
Azure AD
Customer support ticket management
Mentoring
DNS
SharePoint
Management reporting
Customer support

Full Job Description

We are a national MSP with a strong presence in the Tri-State area and clients across the United States. We are seeking a highly experienced and technically strong Helpdesk Manager to lead our support team, oversee operations, and resolve advanced technical escalations.

This role blends leadership, technical depth, and process ownership. The Helpdesk Manager sets the tone for the entire support organization — ensuring prime customer service, proactive communication, and consistent overcommunication with clients, which are the most critical aspects of this position.

Core Technical Concept Expertise (Required)

The ideal candidate has strong conceptual and practical understanding of:

Networking fundamentals, switching, firewalls, DHCP, WiFi
Azure AD, Office 365 architecture, email migrations, DNS
Windows Server environments, RDS servers, Active Directory structure
Desktop systems, domain-based environments, printers and copiers
Ethernet cabling concepts, tracing, and basic onsite troubleshooting
Security compliance concepts, network security, email security
Data migration planning and execution
Cloud document systems (Dropbox, OneDrive, SharePoint, Egnyte)
IT support workflows, ticket triage, and escalation logic

Mandatory Requirement

ConnectWise – Must have strong proficiency with ConnectWise Manage, including ticketing workflows, escalation paths, dispatch structures, SLAs, reporting, and PSA usage.

Soft Skill Requirements

Strong documentation habits
Clear, concise communication
Ability to mentor and elevate technicians
Ability to understand why technical decisions are made, not just how to perform them

Leadership & Operational Responsibilities

Team Leadership: Manage the helpdesk team including hiring, coaching, training, and performance reviews.
Operational Oversight: Work closely with our Ticket Coordinator, who handles ticket assignment, scheduling, and dispatching, ensuring the helpdesk remains organized and efficient.
Escalation Handling: Serve as the primary escalation point for Level 2 and Level 3 technical issues.
Customer Service Excellence: Maintain top-tier customer service standards by ensuring the helpdesk proactively communicates with clients, provides consistent updates, sets expectations, and avoids silence. Overcommunication is expected.
Cross-Department Collaboration: Work hand-in-hand with the Projects Department to support project escalations, enforce consistent technical standards, and provide technical leadership across teams.
KPIs & Reporting: Monitor ConnectWise dashboards, track SLAs and KPIs, identify trends, and implement improvements.
Process & Quality Improvement: Strengthen documentation practices, ticket quality, technician workflows, and overall service delivery.
Helpdesk Metrics & Accountability: Organize, track, and present helpdesk metrics including ticket volume, response times, resolution times, SLA adherence, aging tickets, and technician performance.
Reporting: Produce weekly and monthly reports in ConnectWise outlining helpdesk performance, trends, and areas requiring attention.
Ticket Review Meetings: Lead regular ticket review meetings with technicians to ensure quality, accuracy, communication standards, and proper ticket flow. Provide coaching when patterns of issues or inefficiencies are identified.

Pay: $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

working at an MSP: 3 years (Required)
help desk support: 5 years (Required)
Help desk management: 5 years (Required)

License/Certification:

CompTIA A+, CompTIA N+, or other IT certification(s)? (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

operational manager jobs in somerset, nj

Help Desk Manager

Manager, Payroll (Workday)

LTL Operations Supervisor

Training Manager

Warehouse Operations Manager

Manager, Operations

Distribution Center Manager

Facilities Manager - Data Centers

Manager, Warehouse Operations

Service Manager

Warehouse Manager

Warehouse Site Specialist

TikTok Shop - Site Operations Manager

Facilities Manager

Operations Management Manager

Assistant General Manager

Manager Member Operations (E6131)

Operations Manager

Manager, Facilities and Equipment Services

Plant Operations Manager - Recycling

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