Top 2887 Sales lead Jobs in Somerset, Nj

Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Background check
- Google Workspace
- Marketing
- Health savings account
- Health insurance
Quick Apply
9d
Comfort Advisor
Work With Your Handz —Piscataway, NJ
- $65,000 - $160,000 a year
- Weekends as needed
- Computer literacy
- Residential
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Assistant General Manager-The Bradford Rooftop, Bridgewater, NJ
BLH Management Group, LLC —Somerset, NJ
- $75,000 - $80,000 a year
- Full-time
- Bar
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Community Sales Director
The Arbor Company —Skillman, NJ
- $100,000 - $130,000 a year
- Full-time
- Mid-level
- Business development
- Children
- Health insurance
- Retirement plan
Quick Apply
Sales & Service Lead - Bridgewater Commons
ALO —Bridgewater, NJ
- Weekends as needed
- Mid-level
- Recruiting
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Lead Cashier
Ulta Beauty, Inc. —Bound Brook, NJ
- $17.50 - $26.00 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
6d
store manager - Middlesex County, NJ
Starbucks —New Brunswick, NJ
- $67,600 - $94,600 a year
- Weekends as needed
- Military
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Store Manager
MINISO USA —Edison, NJ
- $19 - $30 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
Store Manager
Sunglass Hut —Sayreville, NJ
- $23.90 - $36.20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Health insurance
- Paid time off
Aerie - Merchandising Team Leader
American Eagle Outfitters —Edison, NJ
- Full-time
- Merchandising
- Mid-level
- Opportunities for advancement
Inbound Operations Team Leader
Target —Edison, NJ
- $24.75 - $42.05 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
1d
Retail Store Manager
PetSmart —North Brunswick, NJ
- $79,000 - $130,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters —Edison, NJ
- Full-time
- Merchandising
- Mid-level
- Employee stock purchase plan
- Paid holidays
Sales Specialist
Petco —Piscataway, NJ
- $17 - $25 an hour
- Part-time
- Merchandising
- Mid-level
- Mentoring
- Health insurance
- 401(k)
Customer Service Lead
Vantage Specialty Chemicals —Warren, NJ
- $62,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- AD&D insurance
10d
Customer Success Lead
Honeywell —Township of Hamilton, NJ
- $113,000 - $141,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Mentoring
- Health savings account
- Paid holidays
10d
Produce Associate
Sam's Club —Edison, NJ
- $19 - $27 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Director, National Accounts
RVO Health —New Brunswick, NJ
- $140,000 - $180,000 a year
- Remote
- Bachelor of Science
- Bachelor's degree
- Travel
- Commuter assistance
- Health savings account
12d
AVP, Customer Service & Transformation
MetLife —Bridgewater, NJ
- $165,000 - $220,000 a year
- Email
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
3d
Retail Store Manager
POP MART Americas Inc. —Bridgewater, NJ
- $57,000 - $67,000 a year
- 8 hour shift
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Health insurance
- 401(k)
Quick Apply

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sales lead jobs near somerset, nj

Director of Customer Experience

Confidential
Whippany, NJ

Quick Apply

Job Details

Full-time
From $100,000 a year
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing customer accounts
Google Workspace
Customer relationship building
Managing teams in a customer support role
Resource planning methods
Managing clients in a customer support role
Key Performance Indicators
Bachelor's degree
Video conferencing software
Team management
CRM system proficiency
Productivity software
Capacity planning
Account management
Technical Proficiency
Senior leadership

Full Job Description

The Director of Client Experience leads the team accountable for building trusted, long-term client relationships. Our clients stay with us because someone knows their business, answers when it matters, and follows through. This role is what makes that true across every account we serve. You'll deliver it through your team: coaching CSMs into confident advisors for the clients they own, stepping in alongside them where it counts, and holding the standard for what a client relationship looks like.

Everything else supports that. You'll own how clients are covered across two motions: enterprise CSMs who own a named book of large, multi-site operator accounts and client success managers who work a shared pool covering our smaller accounts. You'll serve as the senior escalation point for the department and the connection between Client Experience and the rest of the company.

Responsibilities:

Lead client relationships at the senior level

Hold the standard for client relationships across the department, and serve as senior escalation point when an issue exceeds a CSM's scope
Join executive business reviews alongside the assigned CSM without displacing them as the day-to-day owner
Act on early indicators of account risk and drive escalations through to resolution

Own account coverage and capacity

Assign and reassign accounts across the team as clients grow, consolidate, or change in complexity, and make sure no account goes uncovered
Monitor CSM ratios, workload, and touch level across the book, and flag capacity constraints with supporting data before they reach clients
Set and enforce service standards within each segment, including meeting cadence, business reviews, response expectations, documentation, and refine segment definitions as the client base evolves

Connect Client Success to the business

Maintain a clean implementation-to-Client-Success handoff with Project Management
Keep a functioning escalation-to-resolution loop with Technical Support, including CSM visibility into open tickets
Support Sales on renewals and expansion with client context, and represent client requirements and requests to Product

Advocate and report

Surface recurring client themes internally rather than one-off requests
Ensure client activity and account history are documented accurately in the CRM
Report on retention, client health, escalation cycle time, business review completion, and platform adoption

Build the team

Recruit, train, and mentor team members at all levels
Define role expectations, performance standards, and a clear path between levels
Coach CSMs through difficult conversations and escalations

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field
Proven experience leading a client success or account management team, with direct people management responsibility
Experience with large, multi-site, or enterprise-level accounts, and with distinct client segments
Demonstrated ability to run a coverage model: account assignment, capacity planning, service standards, and health metrics
Excellent communication and relationship-building abilities, including credibility with client executives and owners
Ability to analyze performance metrics and translate them into departmental decisions
Strong proficiency with Microsoft Office, Google Workspace, CRM platforms, and virtual meeting software
Willingness to travel as needed for client meetings and business reviews

Preferred, but Not Required

Experience in the automotive, retail technology, or related industries
Familiarity with hardware and software technology solutions, including POS systems
Experience working with recurring revenue, subscription-based, or SaaS business models

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years experience do you have in client success?
What are your salary expectations?

Experience:

management: 5 years (Required)

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

sales lead jobs in somerset, nj

Director of Customer Experience

Comfort Advisor

Assistant General Manager-The Bradford Rooftop, Bridgewater, NJ

Community Sales Director

Sales & Service Lead - Bridgewater Commons

Lead Cashier

store manager - Middlesex County, NJ

Store Manager

Store Manager

Aerie - Merchandising Team Leader

Inbound Operations Team Leader

Retail Store Manager

Aerie - Merchandising Team Leader (Assistant Manager)

Sales Specialist

Customer Service Lead

Customer Success Lead

Produce Associate

Director, National Accounts

AVP, Customer Service & Transformation

Retail Store Manager

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