Top 21 Credit representative Jobs in Somerset Ky

Customer Service Representative Tier 2
Helpware —Somerset, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
13d
Patient Access Customer Service Representative
R1 RCM, Inc. —Somerset, KY
- $14.50 - $18.99 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
3d
Credit Representative
Farmers Home Furniture —Monticello, KY
- Full-time
- Sales
- Word processing
- Basic math
Customer Experience Representative
Tarter Gate Company, LLC —Dunnville, KY
- $45,000 - $55,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Experience equivalent to degree accepted
Customer Service Representative
Tarter Gate Company, LLC —Dunnville, KY
- Weekends as needed
- Office
- High school diploma or GED
- Ability to sit for extended periods
Customer Service Representative (CSR)
First Financial Credit —Whitley City, KY
- Basic math
- English
- Office
- Flexible schedule
9d
Customer Service Representative - State Farm Agent Team Member
Ryan Collett - State Farm Agent —Somerset, KY
- $33,000 - $45,000 a year
- Full-time
- Communication skills
- Entry level
- Paid time off
- Life insurance
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Customer Service Representative #9840
FiveStar —Somerset, KY
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative #6585
FiveStar —Monticello, KY
- $13 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative #5150
FiveStar —Liberty, KY
- $13 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply

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Customer Service Representative Tier 2
Helpware —Somerset, KY
Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.
$21 an hour
Quick Apply
13d
CDL-A Owner Operator Truck Driver – Lease Purchase
U.S. Xpress —Kentucky
We make it easy to own your own truck with our no credit check, no money down, walkaway lease that has low monthly payments. Fixed rate per dispatched mile.
$0.60 per mile
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Call Center Representative
Eco Plumbers, Electricians, and HVAC Technicians —Hilliard, OH
Comfortable navigating CRM systems, scheduling software, and digital communication tools to streamline workflow and enhance the customer experience.
$22 - $23 an hour
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Customer Service Representative
FYZICAL Therapy and Balance Centers —Gahanna, OH
Valid driver's license and reliable transportation. Answer phones, act as a patient liaison, answer any questions from potential or current patients.
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Customer Service Representative Tier 2

Helpware -
Somerset, KY

Quick Apply

Job Details

Full-time
$21 an hour
13 days ago

Qualifications

Record keeping
Managing customer accounts
Customer communication
Customer returns handling
Account troubleshooting
Incident Escalation
Improving operational efficiency
Refund processing
Continuous improvement
Warranty issues management
Billing issue inquiries
Order issue resolution

Full Job Description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

Other related tasks as assigned by the client or Helpware management.

Qualifications:

At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

Highly organized with exceptional attention to detail and the ability to document cases accurately.

Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Quick Apply

Refine Your Search

credit representative jobs in somerset ky

Customer Service Representative Tier 2

Patient Access Customer Service Representative

Credit Representative

Customer Experience Representative

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative #9840

Customer Service Representative #6585

Customer Service Representative #5150

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