Top 21 Call center manager Jobs in Somerville, Ma

Assistant Manager – Call Center 6PM-3AM
Encore Boston Harbor —Everett, MA
- $61,000 - $66,000 a year
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Call Center Supervisor
Harbor Health Services, Inc. —Dorchester, MA
- $56,888 - $85,383 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Supervisor, Customer Contact Center
South Shore Health —Weymouth, MA
- $79,600 - $113,800 a year
- Full-time
- Mid-level
- Organizational skills
- Paid time off
6d
Marketing Manager; Home Services Appointment Setting & Lead Conversion
United Home Experts, Inc —Ashland, MA
- $100,000 - $160,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Relocation assistance
- Health insurance
Quick Apply
1d
CSR (Call Center) Manager
Endless Energy New England Inc —Marlborough, MA
- Weekends as needed
- Google Workspace
- Bachelor of Science
- Residential
Quick Apply
6d
Call Center Manager
Rodenhiser Home Services Inc —Holliston, MA
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
Quick Apply
13d
Contact Center Supervisor
The Brigham and Women's Hospital, Inc. —Westwood, MA
- $58,136 - $84,656 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Opportunities for advancement
Quick Apply
8d
Senior Service Manager
Wayfair —Boston, MA
- $98,963 - $119,263 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Helpline Contact Center Supervisor
Health Resources in Action Inc —Boston, MA
- $57,000 - $64,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- Writing skills
- Paid holidays
- Health insurance
Team Manager - Customer Service
Arbella Insurance Group —Quincy, MA
- $68,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid time off
- Opportunities for advancement
Senior Product Manager (Contact Center Strategy)
Lendbuzz —Boston, MA
- $140,000 - $170,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Office
Quick Apply
Call Center Supervisor
Renewal by Andersen | Esler Companies —Framingham, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Boston, MA
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
8d
Manager. Network Operations & UC Services
Boston College —Chestnut Hill, MA
- $127,950 - $159,950 a year
- Full-time
- Computer Science
- 8 years
- University
- Paid holidays
- Health insurance
11d
Director, Contact Center Technology
Zelis —Boston, MA
- $153,000 - $193,800 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
Senior Product Manager, Digital Self-Service and Messaging
CVS Health —Boston, MA
- $106,605 - $260,590 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
CSC Licensed Service Supervisor
Simply Business —Boston, MA
- $67,000 - $110,600 a year
- Full-time
- Analysis skills
- Mentoring
- 1 year
- Commuter assistance
- Disability insurance
Supervisor, Food Services
The General Hospital Corporation —Boston, MA
- $27.95 - $40.70 an hour
- Weekends as needed
- Hospital
- Basic math
- English
- Opportunities for advancement
Quick Apply

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Assistant Manager – Call Center 6PM-3AM

Encore Boston Harbor -
Everett, MA

Quick Apply

Job Details

Full-time
$61,000 - $66,000 a year

Qualifications

Computer operation
Team supervision
Managing teams in a customer support role
Phone communication
Basic math
Answering guest questions
English
Managing hospitality teams
Frontline customer support management
Hotel and accommodations guest inquiries
High school diploma or GED
Data interpretation
Managing projects
Productivity software
Ad-hoc reporting
Call center management

Full Job Description

Company Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Job Description

Salary Pay: $61,000.00 - $66,000.00

The Encore Boston Harbor Assistant Manager – Call Center will be responsible for assisting with management of Room Reservations and PBX (phone line management) at the Integrated Call Center. These operations include, but are not limited to: Room Reservations, Restaurant Reservations, Spa & Salon Reservations, PABX/Guest Services, Specialty Reservations, and Advanced Room and Restaurant Deposits and show bookings. The Call Center Assistant Manager will oversee call center team members. Responsibilities include but are not limited to: the supporting management of the call center strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Assists in the management and the performance of team members under his/her area of responsibility.
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction.
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand,
Understands and is well versed in the resort, hotel features, and services including all outlets, hours of operation, actives, and events available to guests.
Responsible for training Guest Service Attendants and Sales & Marketing Agents.
Manages quality control for call center interactions; maintains all call center standards.
Manages the daily call center operations.
Provides support to Guest Service Attendants and Sales & Marketing Agents.
Assists in the hiring, onboarding, training and evaluation of call center team members.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred.

Minimum 3 years of call center experience, 1 year in a leadership role required.

Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Prior knowledge of the following systems is preferred: FCS, Kronos, BirchStreet, AVPM, Medallia (Guest Survey), GoConcierge, and Opera.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Second language a plus.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and create and maintain reports upon request. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Reliable, consistent, and punctual attendance is required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

call center manager jobs in somerville, ma

Assistant Manager – Call Center 6PM-3AM

Sr. Manager, Contact Center

Call Center Supervisor

Supervisor, Customer Contact Center

Marketing Manager; Home Services Appointment Setting & Lead Conversion

CSR (Call Center) Manager

Call Center Manager

Contact Center Supervisor

Senior Service Manager

Helpline Contact Center Supervisor

Team Manager - Customer Service

Senior Product Manager (Contact Center Strategy)

Call Center Supervisor

Customer Experience & Service Transformation Management Advisory Consultant

Manager. Network Operations & UC Services

Director, Contact Center Technology

Senior Product Manager, Digital Self-Service and Messaging

CSC Licensed Service Supervisor

Supervisor, Food Services

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