Top 1980 Customer experience specialist Jobs in Somerville, Ma

Customer Success Specialist
ALTO USA LLC —Quincy, MA
- $65,000 - $77,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Copy & Print Center Specialist
Complete Management Solutions —Boston, MA
- $24 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Specialist, Private Equity Group, ETF
Bain & Co. —Boston, MA
- $97,000 - $116,000 a year
- Full-time
- Customer service
- English
- Office
- Wellness program
- Paid holidays
Quick Apply
Occupancy Specialist
Barkan Management Company —Brighton, MA
- $28 - $31 an hour
- Customer service
- Mid-level
- Residential
Quick Apply
Client Specialist
Barry's —Boston, MA
- Part-time
- Hospitality
- Bar
- 18 years or older
Quick Apply
Employment & Training Specialist 1
VIABILITY, INC —Medford, MA
- $23.84 an hour
- Full-time
- Spanish
- Clean driving record
- Experience working with individuals with disabilities
- Health savings account
- AD&D insurance
Quick Apply
10d
Professional Chauffeur
AOT Global —Boston, MA
- $40,000 - $50,000 a year
- Urgently hiring
- Background check
- Clean driving record
- Customer service
- Health savings account
- Health insurance
Quick Apply
Recertification Specialist
Beacon Communities LLC —Hyde Park, MA
- $27 - $32 an hour
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Occupancy Specialist
Maloney Properties LLC —Dorchester, MA
- $65,000 a year
- Weekends as needed
- Background check
- Spanish
- English
- Mileage reimbursement
- Health savings account
Quick Apply
3d
Guest Experience Specialist - Newton
VIO Medspa —Newton, MA
- $21 an hour
- Full-time
- Sales
- Medical office experience
- High school diploma or GED
- Health insurance
- Employee discount
Quick Apply
4d
Customer Support Specialist
Intelligent Relations —Boston, MA
- English
- Mid-level
- 3 years
- Paid holidays
- Opportunities for advancement
Customer Service Specialist Temporary Part Time
Biofrontera —Woburn, MA
- $25 - $35 an hour
- Part-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
Quick Apply
Customer Solutions Specialist (Second Shift)
AWeber —Boston, MA
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Customer Deductions Specialist
Kayem Foods —Chelsea, MA
- $29 - $35 an hour
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- Health savings account
- AD&D insurance
Senior Education LMS Specialist
IHI —Boston, MA
- $64,417 - $103,067 a year
- Full-time
- Remote
- Computer literacy
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Account Specialist
Copyright Clearance Center —Cambridge, MA
- $50,000 - $55,000 a year
- Full-time
- Remote
- Writing skills
- English
- Mid-level
2d
Technology Specialist
Austin Preparatory School —Reading, MA
- Full-time
- School experience
- Customer service
- Mid-level
Customer Service Specialist
EF (Education First) —Boston, MA
- Overtime
- Office
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Customer Technical Support Specialist
Copyright Clearance Center —Cambridge, MA
- $50,000 - $55,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
Member Support Specialist
Planet Fitness —Boston, MA
- $24 - $32 an hour
- Full-time
- Remote
- Hospitality
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Employee stock purchase plan
5d

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Customer Success Specialist

ALTO USA LLC -
Quincy, MA

Quick Apply

Job Details

$65,000 - $77,000 a year

Benefits

Mileage reimbursement
Disability insurance
Health insurance
Dental insurance
Cell phone reimbursement
Family leave
Work from home
Vision insurance
401(k) matching
Life insurance

Qualifications

In-person customer service
Managing clients in a customer support role
Driver's License
Retail store experience
Client services experience within retail industry

Full Job Description

This is a hybrid role that requires candidates to live in the listed market.

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO’s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.

A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.

All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:

100% coverage for Employee’s Medical, Dental, and Vision
Retirement Savings – 401K plus employer matching
Short and Long Term Disability
Life Insurance
Generous vacation, holidays, and family leave benefits
Mobile phone reimbursement plan
Mileage reimbursement per IRS guidelines
Work from Home Reimbursement
Innovative work environment in a multinational company

Role Qualifications:

Associate degree, and/or a minimum of one year of retail customer service experience.
Self-driving work ethic with a focus on precision, and details.
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.
Excellent presentation and communication skills.
Enjoys working with others.
Energized by change and variety.
Able to build partnerships.
Role requires being able to spend majority of workday standing/on your feet.
Dependable transportation required.
Valid Driver License required.
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.

Role Responsibilities:

Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.
Drive store reporting of criminal activity utilizing the client’s reporting system and /or the ALTO app.
Demonstrate support for the client’s Asset Protection policies and procedures.
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed
Case building with other CSS’s (across district boundaries) with the objective of tracking & identifying repeat offenders and addressing store safety issues impacting the market.
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis
Provide in-person training on our technology platform
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email

ALTO believes that success in this position will also require the following, aligned with ALTO’s cores values:

Passion to be part of a growing team
High ethical standards
Flexibility and adaptability to rapid change
Tenacity and determination
Ability to manage simultaneous projects, as well as effectively delegate work
Strong business acumen
Self-motivated and proactive personality

The employer is an "equal opportunity employer." The employer will not discriminate and will take "affirmative action" measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.

Quick Apply

Refine Your Search

customer experience specialist jobs in somerville, ma

Customer Success Specialist

Copy & Print Center Specialist

Senior Specialist, Private Equity Group, ETF

Occupancy Specialist

Client Specialist

Employment & Training Specialist 1

Professional Chauffeur

Recertification Specialist

Occupancy Specialist

Guest Experience Specialist - Newton

Customer Support Specialist

Customer Service Specialist Temporary Part Time

Customer Solutions Specialist (Second Shift)

Customer Deductions Specialist

Senior Education LMS Specialist

Customer Account Specialist

Technology Specialist

Customer Service Specialist

Customer Technical Support Specialist

Member Support Specialist

I want to receive the latest job alert for customer experience specialist in somerville, ma

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