Top 1967 Tech support/customer support Jobs in Somerville, Ma

Onsite AV Service Support Technician
Diversified —Boston, MA
- $39 - $45 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Service Representative
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $19.81 - $28.30 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Opportunities for advancement
Quick Apply
10h
Office Assistant
Liberate —Boston, MA
- $25 - $30 an hour
- Part-time
- Office
- Communication skills
- Entry level
1d
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens —Malden, MA
- $17.00 - $20.50 an hour
- Part-time
- Computer literacy
- English
- Fair chance
- Health insurance
- Dental insurance
Front Desk Agent
Apex Concierge Services Inc —Boston, MA
- $21 - $23 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Registered Respiratory Therapist | RRT | MS (Contract)
Favorite Healthcare Staffing —Jamaica Plain, MA
- $60 - $61 an hour
- 12 hour shift
- BLS Certification
- Inpatient
- Medical-surgical
- Opportunities for advancement
- Flexible schedule
Quick Apply
Travel Mammography Technologist
Fusion Medical Staffing —Chestnut Hill, MA
- $2,403 - $2,762 a week
- Hospital
- Computer literacy
- BLS Certification
- Disability insurance
- Health insurance
6d
Travel Mammography Technologist
Fusion Medical Staffing —Chestnut Hill, MA
- $1,950 - $2,241 a week
- Hospital
- Computer literacy
- BLS Certification
- Disability insurance
- Health insurance
6d
Travel Mammography Technologist
Fusion Medical Staffing —Salem, MA
- $2,134 - $2,453 a week
- Hospital
- Computer literacy
- BLS Certification
- Disability insurance
- Health insurance
6d
Product Director
Autonodyne LLC —Boston, MA
- $160,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer Science
- 8 years
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
Travel CT Technologist
Fusion Medical Staffing —Boston, MA
- $2,483 - $2,854 a week
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
6d
Travel CT Technologist
Fusion Medical Staffing —Newton Lower Falls, MA
- $2,514 - $2,890 a week
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
6d
MRI Tech II - $20,000 Sign-On Bonus
Beth Israel Lahey Health —Boston, MA
- $49.00 - $72.81 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Patient monitoring
- Flexible schedule
Travel Mammography Technologist
Fusion Medical Staffing —Boston, MA
- $2,534 - $2,913 a week
- Hospital
- Computer literacy
- BLS Certification
- Disability insurance
- Health insurance
6d
Travel CT Technologist
Fusion Medical Staffing —Lawrence, MA
- $873 - $1,004 a week
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
2d
Travel CT Technologist
Fusion Medical Staffing —Boston, MA
- $2,272 - $2,611 a week
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
2d
Radiologic Technologist II - $20,000 Sign On Bonus
Beth Israel Lahey Health —Boston, MA
- $37.00 - $54.98 an hour
- Full-time
- Hospital
- BLS Certification
- English
Inventory and Parts Specialist
Brake & Clutch, Inc. —Ipswich, MA
- $22 - $28 an hour
- Full-time
- Inventory management
- Customer service
- Research
- Health insurance
- Dental insurance
Quick Apply
14d
HVAC Service Technician
Central Cooling and Heating —Woburn, MA
- $24 - $40 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Fuel card
- Health savings account
Quick Apply
Office & Agent Services Coordinator
Keller Williams Greater Boston —Boston, MA
- $24 - $26 an hour
- Full-time
- Background check
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply

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tech support/customer support jobs near somerville, ma

Onsite AV Service Support Technician

Diversified -
Boston, MA

Quick Apply

Job Details

Full-time
$39 - $45 an hour

Benefits

Commuter assistance
Paid parental leave
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
401(k) matching
Pet insurance

Qualifications

Spreadsheets
Content management systems
In-person customer service
Audio systems
High school diploma or GED
Video conferencing software
Computer networking
Audiovisual control systems operation
Video conferencing systems operation

Full Job Description

About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:
At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

How You’ll Contribute:

The ideal applicant is looking to join an industry leading audio-visual employer, Diversified, and work at one of the world’s leading innovative healthcare companies. A career and resume building opportunity.
The Service Support Technician is a highly visible point of contact between the client and Diversified. Working closely with our onsite team and our Service Delivery Manager you will hold multiple responsibilities, similar to project administration, inventory management while maintaining hands on skills working with our team who are responsible for onsite maintenance and support of AV equipment while performing white glove executive and event meeting management in a mostly Zoom/Teams/Crestron environment. Prior corporate or high-level event management experience is a plus. Work would be performed onsite daily at client located in Boston MA.
Prior experience in onsite corporate AV management, field technician, project administrator would be a plus. Must be professional in dress and communication skills. You will be a key member of a Global AV team gaining experience in all facets of Corporate AV skills. This is a full-time permanent position with Diversified.

What You’ll Do:

Provide customers with an elevated level of AV, Broadcast and UC support.
Develop an on-going customer relationship, resulting in future customer loyalty.
Manage inventory flow for onsite global A/V Team.
Work with project teams and design teams to ensure all client rooms and systems are designed to customer requirements and are installed to a professional level
Troubleshoot system issues to determine and find resolutions, ability to use a wide range of test equipment to troubleshoot, verify and document performance.
Escalate issues for further support through Global Service Center Agents, Field Service colleagues and ultimately internal Engineering and/or Manufacturers as necessary.
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
Leverage service ticket system and Global Service Center partners to track all time including travel (to and from), troubleshooting actions, next step actions, recommendations and/or resolution.
Manage hardware and inventory for customer’s Content Management system
Coach and develop less experienced members of the team on technical skills
Produce accurate, detailed support documentation

Complexity
This level of technician will be responsible for performing tasks on client's job sites with assistance from AV team and Diversified support. This position may be responsible for the coordination with clients, other internal tech ops employees, contractors, and subcontractors. This position requires a wide range of technical and people skills to perform successfully.

Decision Making Authority
This position requires good diplomacy in working with our clients and other key stakeholders on the job sites. The Global Services Onsite Service Support Technician reports internally to client audio visual managers and Diversified's Service Delivery Manager.

What You’ll Bring:
Education & Certifications:

High School diploma or equivalent

Required Skills/Qualifications:

Familiarity with a wide range of audio, video and networking systems and equipment, including but not limited to:
Zoom
Teams
WebEx
Polycom
Logitech
DTEN
Crestron/Extron
Shure
Cisco
Brightsign/Appspace content management
Good working knowledge of Excel
Ability to think independently and make informed decisions
Possess basic to advanced networking skills.
Good verbal communication skills and good customer service skills
Ability to diagnose, troubleshoot and resolve technical problems.

What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

Multiple medical plan options to fit you and your family’s needs
HSA & HRA company contributions
Dental coverage, including orthodontic benefits, and vision plans

Company-paid benefits

Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)
Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
Commuter benefits
And much more

Quick Apply

Refine Your Search

tech support/customer support jobs in somerville, ma

Onsite AV Service Support Technician

Customer Service Representative

Office Assistant

Pharmacy Technician / Pharm Tech Apprenticeship

Front Desk Agent

Registered Respiratory Therapist | RRT | MS (Contract)

Travel Mammography Technologist

Travel Mammography Technologist

Travel Mammography Technologist

Product Director

Travel CT Technologist

Travel CT Technologist

MRI Tech II - $20,000 Sign-On Bonus

Travel Mammography Technologist

Travel CT Technologist

Travel CT Technologist

Radiologic Technologist II - $20,000 Sign On Bonus

Inventory and Parts Specialist

HVAC Service Technician

Office & Agent Services Coordinator

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