Top 5972 Customer experience manager Jobs in Somerville Ma

Manager of Terminal Operations - North
Keolis Commuter Services —Boston, MA
- $100,000 - $120,000 a year
- Weekends as needed
- Background check
- 5 years
- Writing skills
- Disability insurance
- Health insurance
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5d
Property Manager Residential / Commercial
The Richmond Company Inc —Wilmington, MA
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Relocation assistance
- Health insurance
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Materials Manager
Keolis Commuter Services —Somerville, MA
- $85,000 - $100,000 a year
- Background check
- 5 years
- Writing skills
- Disability insurance
- Health insurance
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Community Manager - Arlington
Workbar —Arlington, MA
- $68,000 a year
- Full-time
- Mid-level
- In-person
- Health insurance
- Dental insurance
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Customer Success & Operations Manager
Alliance Entertainment —West Roxbury, MA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Research
- AD&D insurance
- Health insurance
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Customer Success Manager - Boston
Datadog —Boston, MA
- $89,000 - $118,000 a year
- Hybrid work
- 5 years
- Office
- Contracts
- Employee stock purchase plan
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Senior Manager of Customer Experience
Suno —Boston, MA
- $150,000 - $210,000 a year
- Full-time
- 7 years
- Management
- Office
- Paid parental leave
- Health savings account
Program Manager, Customer Experience (WOW Programs)
Chewy —Boston, MA
- $86,500 - $138,500 a year
- Full-time
- 5 years
- Travel
- Senior level
- Paid holidays
- Health insurance
9d
Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
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1d
Manager, Customer Experience Strategic Initiatives
Nexamp —Boston, MA
- $120,000 - $145,000 a year
- Office
- Bachelor's degree
- Senior level
- Commuter assistance
- Paid holidays
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Customer Service Manager
Watson Marlow Fluid Technology Solutions —Wilmington, MA
- $85,895 - $128,843 a year
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Customer Service Manager
Watson-Marlow Fluid Technology Solutions —Wilmington, MA
- $85,895 - $128,843 a year
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Sr. Customer Success Manager - Enterprise (East)
Smartsheet —Boston, MA
- $112,500 - $142,500 a year
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
7d
Senior Customer Success Manager (Remote - MA)
Nodes & Links —Boston, MA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
PBM Client Experience Manager
CVS Health —Boston, MA
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Customer Success Manager
3E —Boston, MA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
8d
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Boston, MA
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
14d
Global Customer Success Manager
Esko —Newton, MA
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Health insurance
- Dental insurance
Customer Success Manager
Crayon —Boston, MA
- $90,000 - $115,000 a year
- Full-time
- Remote
- Project management
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Programs Manager
Anthropic —Boston, MA
- $265,000 - $320,000 a year
- Hybrid work
- Office
- SQL
- Bachelor's degree
- Parental leave
- Flexible schedule

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customer experience manager jobs near somerville ma

Manager of Terminal Operations - North

Keolis Commuter Services -
Boston, MA

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Job Details

$100,000 - $120,000 a year
5 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Pet insurance

Qualifications

Writing skills
Federal Railroad Administration (FRA) regulations
Train track rules procedures
Safety management experience within transportation industry
Passenger safety regulations
Rail regulatory compliance

Full Job Description

Driven by Purpose. Powered by People.

At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

Manager of Terminal Operations

The purpose of this position is to provide the required quality of service and safety to passengers through accountability for train service performance, departmental coordination and operational excellence in and out of North or South Station.

Salary Range: $100,000-120,000 annually

Knowledge and Experience:

Must have Bachelor’s degree in Transportation or related field or equivalent combination of work experience, training, and/or education.
Must have a thorough knowledge of and compliance with all safety and operating rules, including CFR Part 240, CFR 242, and CFR Part 217.
Possess a minimum of 5 years of experience working in the Transportation/Operating department
Prior Railroad experience preferred.

Skills:

Must be qualified NORAC Operating Rules and Safety Rules.
Must have an understanding and the application of the Hours of Service Law (HOS).
Preferred candidate to be qualified on physical characteristics of the division assigned.
Must have thorough knowledge of CBA rules and calling procedures for Train and Engine Service employees.
Must have excellent oral and written skills.
Ability to work cross functionally with other departments.
Ability to work in a 24/7 environment including 1st, 2nd, and 3rd shifts, weekends, and holidays.

Key Accountabilities:

Responsible for the direct day-to-day supervision of the train service in and out of North or South Station.
Management equipment cycles and staffing assignments of T&E crews to ensure both service and contractual requirements.
Liaise with mechanical department to ensure proposer maintenance and service of the Commuter Rolling Stock.
Coordinate train movements and service disruptions plans with the Network Operation Centers.
Responsible to confirm that employees under direct supervision are fit for duty and fully qualified in the performance of their duties and operate in a safe and efficient manner.
Must demonstrate the ability to work in a team environment with other Keolis Departments.
Responsible to ensure that employees are required to wear the prescribed personal protective equipment and uniforms.
Responsible to ensure that employees deal with customers in a courteous and respectful manner.
Provide field supervision, in conjunction with other management, to insure the least possible adverse effect to the travelling public in the event of unusual conditions that will affect train movement.
Administer collective bargaining agreements as required through regular job performance.
Investigate Accidents/Incidents and prepare required reports.
Investigate customer comments, implement corrective action when warranted.
Other duties as assigned.

Additional Statements

Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the well-being of our employees, customers and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer experience manager jobs in somerville ma

Manager of Terminal Operations - North

Property Manager Residential / Commercial

Materials Manager

Community Manager - Arlington

Customer Success & Operations Manager

Customer Success Manager - Boston

Senior Manager of Customer Experience

Program Manager, Customer Experience (WOW Programs)

Manager, Voice of the Customer

Manager, Customer Experience Strategic Initiatives

Customer Service Manager

Customer Service Manager

Sr. Customer Success Manager - Enterprise (East)

Senior Customer Success Manager (Remote - MA)

PBM Client Experience Manager

Customer Success Manager

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Global Customer Success Manager

Customer Success Manager

Customer Success Programs Manager

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