Top 52 Customer engagement specialist Jobs in Sonoma, Ca

Customer Welcome Specialist
First American Financial Corporation —Santa Rosa, CA
- Microsoft Outlook
- High school diploma or GED
- Fair chance
- Employee stock purchase plan
- Health insurance
Customer Engagement Specialist
BradyPLUS —Rohnert Park, CA
- $21.63 - $24.04 an hour
- Full-time
- Bilingual
- Background check
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
9d
Santa Rosa Engagement Specialist
Ounce of Care —Santa Rosa, CA
- $24 - $30 an hour
- 8 hour shift
- Google Workspace
- Travel
- Reliable transportation
Quick Apply
DIGITAL MARKETING SPECIALIST
GRATON RESORT & CASINO —Rohnert Park, CA
- $69,000 a year
- Weekends as needed
- Marketing
- Ability to walk for extended periods
- Mid-level
7d
Member Engagement Specialist
Pacific Health Group —Sonoma, CA
- $46,000 - $52,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Customer Welcome Specialist
First American Home Warranty —Santa Rosa, CA
- $20.34 - $27.12 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply
Account Fraud Specialist I
Redwood Credit Union —Napa, CA
- $30 - $40 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
DMV Specialist I
Redwood Credit Union —Napa, CA
- $27 - $35 an hour
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Engagement Specialist - Davita IKC - Sacramento
DAVITA —Vallejo, CA
- $25.00 - $28.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Leasing Specialist
Avanath —San Rafael, CA
- $22.66 an hour
- Weekends as needed
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
GTM Systems Architect – Salesforce Expert
Domestique —California
- $60 - $85 an hour
- Full-time
- Hybrid work
- Salesforce
- System design
- 3 years
- Health insurance
- 401(k)
Quick Apply
Buyer/Supply Chain Specialist
LGC Group —Petaluma, CA
- $26.44 - $44.77 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Member Relationship Specialist
Redwood Credit Union —American Canyon, CA
- $24 - $31 an hour
- Full-time
- 18 years or older
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Specialist
Balfour Beatty —Fairfield, CA
- $25.17 an hour
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
8d
Service Engagement Specialist
Boot Barn —Santa Rosa, CA
- $21 - $24 an hour
- Weekends as needed
- Heavy lifting
- Sales
- Computer literacy
- Store discount
- Health insurance
Quick Apply
Outside Business Development Specialist, REP
Paramount Residential Mortgage Group —Santa Rosa, CA
- Up to $100,000 a year
- Part-time
- Mid-level
- Finance
- Business development
- Health savings account
- Disability insurance
13d
SBA/Commercial Portfolio Specialist
Redwood Credit Union —Santa Rosa, CA
- $30 - $40 an hour
- Full-time
- Word processing
- Computer literacy
- Data analysis skills
- Paid holidays
- Health insurance
Quick Apply
Senior Member Relationship Specialist
Redwood Credit Union —Sebastopol, CA
- $27 - $35 an hour
- Full-time
- Computer literacy
- Writing skills
- Research
- Paid holidays
- Health insurance
Quick Apply
2d
Technical Professional Temp
City of San Rafael —San Rafael, CA
- $45.00 - $69.18 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid sick time
Sales Specialist
Petco —Petaluma, CA
- $17 - $25 an hour
- Part-time
- Merchandising
- Mid-level
- Mentoring
- Health insurance
- 401(k)
4d

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Customer Welcome Specialist

First American Financial Corporation -
Santa Rosa, CA

Apply Now

Job Details

Benefits

Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Paid sick time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

At First American Home Warranty, we've been helping homeowners protect their homes with reliable home warranty solutions for more than 40 years. We pride ourselves on delivering exceptional customer experiences and building lasting relationships through every interaction. As a Customer Welcome Specialist, you'll be the first point of contact for new customers, helping them understand their home warranty coverage and making them feel confident about their purchase.

How You'll Contribute

Initiate welcome calls to new home warranty customers within established service-level timeframes.
Create a positive first impression by providing a warm, friendly, and professional introduction.
Clearly explain home warranty coverage, benefits, and how customers can maximize the value of their plan.
Answer customer questions and resolve concerns, ensuring customers understand their coverage and feel confident using their warranty.
Introduce and promote the SafeStreets/ADT member benefit by confidently communicating its value and completing warm transfers to our ADT partner.
Recommend additional coverage options or service upgrades that enhance the customer's protection and overall experience when appropriate.
Accurately document customer interactions and maintain detailed records in company systems.
Partner with teammates and cross-functional departments to deliver a seamless customer experience.
Meet or exceed individual and team performance expectations, including call quality, customer satisfaction, SafeStreets transfer goals, and other sales and service metrics.

What You'll Bring

High school diploma or equivalent required
Minimum of one year of customer service experience.
Excellent customer service skills with a genuine passion for helping others.
Strong verbal communication and active listening skills.
Ability to confidently educate customers and effectively communicate product and service benefits.
Strong problem-solving skills with the ability to identify customer needs and provide appropriate solutions.
Exceptional attention to detail and organizational skills.
Ability to manage multiple tasks in a fast-paced, metrics-driven environment.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Experience working in a call center, customer engagement, inside sales, or customer retention environment is a plus.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply Now

Refine Your Search

customer engagement specialist jobs in sonoma, ca

Customer Welcome Specialist

Customer Engagement Specialist

Santa Rosa Engagement Specialist

DIGITAL MARKETING SPECIALIST

Member Engagement Specialist

Customer Welcome Specialist

Account Fraud Specialist I

DMV Specialist I

Engagement Specialist - Davita IKC - Sacramento

Leasing Specialist

GTM Systems Architect – Salesforce Expert

Buyer/Supply Chain Specialist

Member Relationship Specialist

Customer Experience Specialist

Service Engagement Specialist

Outside Business Development Specialist, REP

SBA/Commercial Portfolio Specialist

Senior Member Relationship Specialist

Technical Professional Temp

Sales Specialist

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