Top 62 Front desk manager Jobs in Sonoma, Ca

Front Office Manager
MacArthur Place —Sonoma, CA
- $78,000 - $92,000 a year
- Weekends as needed
- 5 years
- Cash register
- Supervising experience
Quick Apply
Front Office Manager
The Westin Verasa Napa —Napa, CA
- $70,000 - $80,000 a year
- Weekends as needed
- No education required
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
1d
Administrative Coordinator
Community Resources for Children —Napa, CA
- $23 - $30 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
7d
Customer Service and Facility Attendant
PARKPOINT CLUBS —Sonoma, CA
- $19 - $23 an hour
- Part-time
- CPR Certification
- Computer literacy
- Basic math
Front Office Manager
Courtyard by Marriott Richmond —Richmond, CA
- $70,500 a year
- Weekends as needed
- Mid-level
- Office
- Hotel
- Dental insurance
- Paid time off
Quick Apply
1d
Store Manager
Ross Stores —Napa, CA
- $71,618 a year
- Weekends as needed
- 5 years
- Merchandising
- English
Spa Concierge
Napa Spa —Napa, CA
- $22 - $24 an hour
- Part-time
- Google Workspace
- 11+ years
- English
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Guest Service Agent
Sonoma Valley Inn Operating Co LLC —Sonoma, CA
- $19 an hour
- Weekends as needed
- Inventory management
- Hotel
- High school diploma or GED
Quick Apply
6d
Concierge
MBK Senior Living —Petaluma, CA
- $18.75 - $19.25 an hour
- Part-time
- 18 years or older
- Current TB test
- English
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Supervisor
Santa Rosa Hampton Inn & Suites —Santa Rosa, CA
- $23 - $25 an hour
- Full-time
- Sales
- Mid-level
- Hotel
- Profit sharing
- Health insurance
Quick Apply
4d
Team Member
Planet Fitness —Rohnert Park, CA
- $19 - $21 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Dental Front Office Assistant
Affordable Care, LLC —Cotati, CA
- $23 - $26 an hour
- Full-time
- Dental office
- Inventory management
- Travel
- Paid holidays
- Health insurance
Quick Apply
15h
Office Manager/Dispatch Coordinator
FDR Plumbing Inc. dba Plumbing Pro —Vallejo, CA
- $32 - $35 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2h
Member Services Representative
Planet Fitness - Redding —Petaluma, CA
- $17.50 - $18.50 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
General Manager ("Gerente General")
HOTEL CENTRO SONOMA —Rohnert Park, CA
- $100,000 - $125,000 a year
- Full-time
- 6 years
- Computer literacy
- Writing skills
Quick Apply
Assistant Guest Experience Manager
The Estate Yountville —Yountville, CA
- $62,400 - $72,800 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Office Manager
Marin Tennis Club —San Rafael, CA
- $55,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Health insurance
- Paid time off
Quick Apply
9d
Spa Attendant | Luxury Spa at Carneros Resort | Part Time
Carneros Resort and Spa —Napa, CA
- $17.99 - $18.00 an hour
- Part-time
- Ability to stand for extended periods
- Communication skills
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Member Services Representative Weekend
Planet Fitness - Redding —Napa, CA
- $17.50 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Shift Lead
Planet Fitness - Redding —Petaluma, CA
- $18 - $19 an hour
- Overnight shift
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply

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Front Office Manager

MacArthur Place -
Sonoma, CA

Quick Apply

Job Details

Full-time
$78,000 - $92,000 a year

Qualifications

Team leadership
Expense management
Managing hospitality teams
Revenue forecasting
Cash register
Supervising experience
Property management systems (PMS)
Hospitality online booking platforms
Business operations
POS systems

Full Job Description

Position Summary

Lead Exceptional Guest Experiences at Sonoma’s Premier Luxury Resort

At MacArthur Place Hotel & Spa, hospitality is personal. Located in the heart of Sonoma wine country, our luxury boutique resort is known for thoughtful service, refined accommodations, and memorable guest experiences. Exceptional service is at the heart of everything we do, and we take pride in creating genuine connections that make every guest feel welcome and cared for.

We are seeking an experienced, service-driven Front Office Manager to lead our Front Desk, Concierge, Bell Services, Valet, Night Audit, and Lobby Ambassador teams. This hands-on leader sets the standard for warm, personalized hospitality that anticipates guest needs and elevates the guest journey from arrival through departure.

By inspiring a high-performing team and collaborating across departments, the Front Office Manager drives service excellence, operational effectiveness, and contributes to the hotel’s overall success.

Essential Responsibilities

Lead the Guest Experience

Oversee daily Front Office operations, including arrivals, departures, guest registration, room assignments, and room inventory management.
Deliver thoughtful, personalized service for all guests, including VIP, repeat, long-stay, and loyalty guests.
Address guest concerns, support service recovery efforts, and monitor guest feedback and online reviews.
Partner with Housekeeping to manage room readiness, special requests, room changes, overbookings, walk situations, key control, and related guest needs.
Support adherence to guest identification, payment, confidentiality, and hotel policies.

Lead & Develop the Team

Recruit, hire, onboard, train, coach, and develop Front Office team members.
Provide leadership and direction to Front Desk, Concierge, Bell, Valet, Night Audit, and Lobby Ambassador teams.
Foster accountability, teamwork, and a culture of service excellence.
Conduct daily lineups, team communications, performance discussions, coaching, and development conversations.
Manage effective scheduling, cross-training, and staffing needs based on business demands.
Facilitate ongoing safety, guest service, and staff development training to support team performance and operational excellence.

Drive Financial & Operational Performance

In partnership with leadership, support revenue strategies, occupancy optimization, forecasting, and daily departmental business decisions.
Support reservations through direct bookings, online travel agencies (OTAs), third-party partners, phone inquiries, and walk-in guests.
Coordinate group room blocks, arrivals, VIP experiences, and reservation changes with Sales & Events.
Support revenue goals by enhancing the guest experience through personalized recommendations, upgrades, and thoughtful service offerings.
Partner with leadership to support budget management, billing review, cashier audits, cash handling procedures, and expense awareness.

Support Operational Excellence

Collaborate with Housekeeping, Engineering, and other departments to support room readiness, timely maintenance resolution, and smooth daily operations.
Manage departmental procedures, staff schedules, reports, and operational documentation.
Participate in management meetings and cross-functional initiatives, and support operational alignment and hotel success.
Ensure accurate departmental payroll submission, including tips, gratuities, and porterage reporting.
Maintain departmental compliance with hotel service standards, safety practices, quality initiatives, and company policies related to time and attendance, scheduling, meal and rest breaks, grooming and uniform standards, and professional conduct.

Technology & Systems

Utilize Property Management Systems (Maestro, Opera, or similar), reservation platforms, POS systems, and Microsoft Office applications.
Maintain accurate records and safeguard guest information, financial records, and operational documentation.
Generate reports, troubleshoot basic system issues, and coordinate support as needed.

Qualifications

5+ years of progressive Front Office experience, including 3+ years in a supervisory or management capacity.
Luxury, boutique, or full-service hotel experience preferred.
Strong leadership, communication, organization, and guest service skills.
Experience with Property Management Systems (Maestro, Opera, or similar), reservation systems, and Microsoft Office.
Knowledge of hotel operations, revenue practices, budgeting, forecasting, billing, cashiering, and expense management.
Strong decision-making, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Ability to obtain or maintain required certifications, including Food Safety and Responsible Beverage Service (RBS), if applicable.

Physical & Work Environment

The essential functions of this position require the ability to perform the duties and responsibilities described below, with or without reasonable accommodation:

Stand and walk for extended periods while performing Front Office responsibilities, including bending, reaching, and using stairs as needed.
Lift, push, pull, and carry up to 40 pounds as needed to support guest service and operational requirements.
Work indoors and outdoors in varying weather conditions, noise levels, and guest-facing environments.
Work safely in and around valet parking areas, guest event environments, and other operational areas while supporting guest needs, service requests, and occasional delivery of items to guest rooms, including rooms located on upper floors as needed.
Work a flexible schedule that may include evenings, weekends, holidays, extended shifts and peak business periods.

This position operates in a dynamic luxury hospitality environment requiring professionalism, adaptability, sound decision-making, and a commitment to exceptional guest service.

Other Duties

This job description is intended to provide an overview of the position and is not an exhaustive list of duties or responsibilities. The Front Office Manager may be required to support various Front Office operations, schedules, and business needs as needed. Additional responsibilities may be assigned to support hotel operations, affiliated properties, wineries, and special events.

About MacArthur Place

Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.

Equal Employment Opportunity

MacArthur Place Hotel & Spa is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities and reasonable accommodations in accordance with applicable laws and strive to foster an environment where every team member feels valued, respected, and empowered to succeed.

Quick Apply

Refine Your Search

front desk manager jobs in sonoma, ca

Front Office Manager

Front Office Manager

Administrative Coordinator

Customer Service and Facility Attendant

Front Office Manager

Store Manager

Spa Concierge

Front Desk Guest Service Agent

Concierge

Front Desk Supervisor

Team Member

Dental Front Office Assistant

Office Manager/Dispatch Coordinator

Member Services Representative

General Manager ("Gerente General")

Assistant Guest Experience Manager

Office Manager

Spa Attendant | Luxury Spa at Carneros Resort | Part Time

Member Services Representative Weekend

Shift Lead

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