Description:
Compensation + Benefits
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Pay range: $24.00 - $28.00/hour + tips
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Medical, Dental, Vision Plans
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Paid Time Off - Including Vacation, Sick and Mental Health Time Off
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401(k) w/ company discretionary match
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Flexible Spending Account
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Employee Assistance Program - 6 free counseling sessions annually for you and your household members
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Employee Dining and Wine Discounts
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Daily Family Meal
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Customized Educational Opportunities
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Opportunity for Advancement within the Vertice Portfolio
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Referral Bonuses
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Uniform
Under the direction of the Director of Inn Operations and the Inn Manager, the Housekeeping Room Supervisor is responsible for overseeing the daily housekeeping operation while maintaining the exceptional cleanliness, presentation, and comfort of guest rooms and public spaces throughout The Selvedge, A SingleThread Inn. This role leads by example, ensuring every guest space reflects the property's uncompromising standards of luxury, attention to detail, and genuine hospitality.
The Housekeeping Room Supervisor is responsible for inspecting guest rooms, coordinating daily room assignments, supporting and training housekeeping team members, and partnering closely with Guest Services to ensure every arrival and departure is seamless. This position plays a vital role in creating memorable guest experiences by maintaining impeccable accommodations and fostering a culture of excellence and continuous improvement.
Housekeeping Leadership & Quality Assurance
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Lead the daily housekeeping operation, ensuring guest rooms and public spaces consistently meet The Selvedge's luxury standards.
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Assign daily housekeeping responsibilities and prioritize room readiness based on guest arrivals and departures.
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Inspect guest rooms, bathrooms, and public areas to verify cleanliness, presentation, and attention to detail prior to guest arrival.
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Provide coaching, training, and ongoing support to housekeeping team members.
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Promote a collaborative, positive, and service-focused work environment.
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Assist with onboarding and training new housekeeping team members.
Guest Room Preparation
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Clean, sanitize, inspect, and prepare guest rooms, bathrooms, and common areas according to established luxury standards.
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Ensure beds, linens, amenities, guest collateral, and furnishings are impeccably presented.
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Identify and report maintenance issues, damaged furnishings, or safety concerns promptly.
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Coordinate room readiness with Guest Services to facilitate efficient guest arrivals and departures.
Laundry & Linen Management
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Oversee the care, organization, and inventory of linens, towels, robes, and guest textiles.
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Ensure proper laundering, pressing, folding, and storage of all guest linens.
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Monitor linen inventory levels and communicate ordering needs.
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Maintain housekeeping supply inventories and ensure all storage areas remain organized.
Property Presentation
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Maintain the cleanliness and appearance of all public spaces, including the lobby, stairways, offices, guest lounges, restrooms, and outdoor guest areas.
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Coordinate deep cleaning schedules and seasonal housekeeping projects.
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Ensure the overall property presentation consistently reflects The Selvedge's luxury standards.
Guest Service & Hospitality
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Deliver warm, professional, and personalized service during every guest interaction.
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Respond promptly to guest requests and communicate effectively with Guest Services and leadership to ensure timely resolution.
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Handle lost and found items in accordance with company procedures.
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Protect the privacy, security, and confidentiality of all guests and guest accommodations.
Operations & Communication
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Partner closely with Guest Services, Maintenance, Culinary, and Leadership to coordinate daily operations and guest experiences.
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Communicate room status updates, maintenance needs, and operational priorities throughout each shift.
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Assist with scheduling, daily housekeeping reports, and operational documentation as assigned.
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Support special events, VIP arrivals, and property-wide initiatives.
Safety & Compliance
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Ensure compliance with housekeeping procedures, sanitation standards, and all applicable health and safety regulations.
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Train team members on the proper use and storage of cleaning chemicals, equipment, and personal protective equipment.
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Maintain a safe, organized, and efficient work environment.
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Promote safe work practices and immediately address safety concerns.
Additional Responsibilities
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Foster a Kaizen mindset by continually identifying opportunities to improve quality, efficiency, and the guest experience.
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Demonstrate flexibility in supporting changing operational needs.
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Perform additional duties and responsibilities as assigned.
Requirements:
WHAT WE’RE LOOKING FOR
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Minimum of two (2) years of housekeeping experience in a luxury hotel, boutique inn, or hospitality environment preferred.
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Previous housekeeping leadership or supervisory experience preferred.
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High school diploma or equivalent required.
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Strong attention to detail and commitment to maintaining exceptional cleanliness and presentation.
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Passion for hospitality and creating memorable guest experiences.
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Demonstrated leadership, coaching, and team-building abilities.
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Excellent organizational, communication, and time management skills.
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Ability to prioritize multiple responsibilities while maintaining quality standards.
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Ability to work independently while fostering collaboration across departments.
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Reliable, dependable, and committed to maintaining guest confidentiality.
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Basic computer proficiency and experience with housekeeping management systems preferred.
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Availability to work mornings, evenings, weekends, holidays, and overtime as business needs require.
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Ability to communicate effectively in English; bilingual abilities are a plus.
ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
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Ability to perform the essential functions of the position safely and consistently in accordance with applicable federal, state, and local requirements.
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Ability to stand, walk, bend, kneel, crouch, stoop, reach, climb stairs, and perform repetitive movements throughout the workday.
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Ability to lift, carry, push, and pull up to 40 pounds on a regular basis.
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Ability to safely operate housekeeping equipment and cleaning tools.
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Ability to work with cleaning products and chemicals in accordance with safety procedures.
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Ability to maneuver throughout guest rooms, stairways, outdoor spaces, and other areas of the property.
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Ability to maintain attention to detail while performing repetitive cleaning tasks in a fast-paced hospitality environment.
KEY COMPETENCIES
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Analytically minded: always thinking about how to use data to support decision-making. Brings an analytical perspective to conversations and can explain their quantitative viewpoint to others
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Independent, self-starter: can push projects forward completely independently, proactively offers next steps and prioritizes their work on their own, does not require significant oversight
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Collaborative: enjoys working with others towards a common goal and values cooperation
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Oriented towards positive impact: taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
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Decisive: accepting responsibility for making things happen, thinking ahead, and developing contingency plans
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Motivated and committed: approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
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Flexible: responding quickly and positively to changing environments
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Be a positive role model: demonstrate the ethos of Kyle, Katina, Tony and the management team
CORE VALUES
As a member of The Selvedge team, every employee is expected to embody the values that define our culture:
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Integrity – Act honestly, ethically, and with accountability.
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Stewardship – Care for our guests, one another, our community, and our environment.
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Growth – Pursue continuous learning, curiosity, and improvement.
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Humility – Lead with respect, kindness, and a willingness to serve others.
Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality (“The Selvedge”, the “Company”) reserves the right to alter the duties of this role.
Vertice Hospitality is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, pregnancy, childbirth, breastfeeding, or related medical conditions, disability (physical or mental), medical condition, genetic information, military or veteran status, reproductive health decision-making, citizenship status (where legally protected), or any other characteristic protected by applicable federal, state, or local law.
Vertice Hospitality is dedicated to cultivating a diverse, equitable, and inclusive workplace where all team members are respected, valued, and empowered to contribute. We foster a culture of integrity, stewardship, growth, and humility, and are committed to continuous improvement, professional development, and creating meaningful opportunities for learning, advancement, and career growth.
