Top 56 Guest service agent Jobs in Soquel, Ca

Reservations Supervisor
La Bahia Hotel and Spa —Santa Cruz, CA
- $30 an hour
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
Part-Time Guest Service Agent - Flexible Schedule
Seaway Inn —Santa Cruz, CA
- From $18 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Flexible schedule
Quick Apply
14d
Front Desk Agent
Dream Inn, Santa Cruz —Santa Cruz, CA
- $23.73 an hour
- Full-time
- Customer service
- Hotel
- In-person
- Health savings account
- Health insurance
Quick Apply
6d
Guest Service Representative
Holiday Inn Express Santa Cruz —Santa Cruz, CA
- $17.67 - $20.00 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Free parking
- Paid jury duty
Quick Apply
10d
Front Desk Agent - Courtyard by Marriott, Santa Cruz
Courtyard by Marriott, Santa Cruz —Santa Cruz, CA
- Hotel
- High school diploma or GED
- Entry level
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Front Desk Agent
Dream Inn —Santa Cruz, CA
- $23.73 an hour
- 8 hour shift
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
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Front Desk Agent - Fairfield Inn & Suites, Santa Cruz
SANTA CRUZ MISSION STREET HOTEL LP —Santa Cruz, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Front Desk Agent
Seascape Beach Resort —Aptos, CA
- $18 - $20 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Reservations Agent
La Bahia Hotel and Spa —Santa Cruz, CA
- $24.73 an hour
- Weekends as needed
- Computer literacy
- English
- Office
- Free parking
- Paid jury duty
Quick Apply
8d
Front Desk Agent (Hotel)
Fairfield Inn & Suites, Santa Cruz —Santa Cruz, CA
- $17 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Agent - Fairfield Inn & Suites, Santa Cruz
LOTUS MANAGEMENT INC —Santa Cruz, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Front Desk Agent
Fairfield by Marriott Santa Cruz —Santa Cruz, CA
- $16.90 - $17.50 an hour
- Part-time
- 3 years
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Services Agent
Hyatt Place Santa Cruz —Santa Cruz, CA
- $17.00 - $17.50 an hour
- Weekends as needed
- Bar
- 18 years or older
- Computer literacy
- Employee discount
Quick Apply
Front Desk Agent
La Bahia Resort and Spa —Santa Cruz, CA
- Weekends as needed
- Mid-level
- Accounting
- Communication skills
Quick Apply
Front Desk Agent - Four Points by Sheraton, Scotts Valley
SCOTTS VALLEY HOTEL LP —Scotts Valley, CA
- Part-time
- 3 years
- Hotel
- High school diploma or GED
Quick Apply
Front Office Manager
La Bahia Resort and Spa —Santa Cruz, CA
- Full-time
- Mid-level
- Conflict management
- Organizational skills
Quick Apply
Front Office Manager
La Bahia Hotel and Spa —Santa Cruz, CA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Conflict management
- US work authorization
- Paid jury duty
- Health savings account
Quick Apply
Hotel Front Desk Receptionist
Hilton Santa Cruz Scotts Valley —Santa Cruz, CA
- $18 an hour
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
2d
Front Desk Agent (Hotel)
Four Points by Sheraton, Scotts Valley —Scotts Valley, CA
- $17.25 - $18.00 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Hilton —San Jose, CA
- $27.87 - $34.84 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
1d

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guest service agent jobs near soquel, ca

Reservations Supervisor

La Bahia Hotel and Spa -
Santa Cruz, CA

Quick Apply

Job Details

Full-time
$30 an hour
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Computer operation
Resort experience
Computer literacy
English
Customer relationship management
Productivity software
OPERA
Negotiation

Full Job Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Reservations Supervisor is a hospitality professional that orchestrates anticipatory service from the first touchpoint. This role will lead a team of luxury specialists who transform inquiries into curated experiences, ensuring every reservation reflects our standards of exclusivity and precision. The Reservations Supervisor position demands a rare balance of analytical acumen, emotional intelligence, and a passion for flawless execution. By delivering impeccable service, the Reservations Supervisor will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

Oversee all channels (phone, email, CRM, luxury consortiums) with white-glove service standards
Train team to read between the lines of guest requests (e.g., translating "quiet room" to "corner suite away from elevators with soundproofing")
Personally handle VVIP reservations with absolute discretion
Enforce rate integrity across all platforms while empowering agents to offer strategic upgrades
Analyze denied reservations to identify missed luxury conversion opportunities
Collaborate with the Director of Revenue Management to design persuasive scripts for suite/long-stay negotiations
Conduct daily covert calls to ensure agents convey warmth through voice alone
Lead weekly "Scenario Labs" where team role-plays complex requests (e.g., multi-generational family with conflicting needs)
Maintain records of regular guests' unstated preferences (pillar candles vs. floral arrangements in suites)
Expert-level knowledge of Opera PMS and other systems with ability to troubleshoot in real-time
Implement "Zero Error Protocol" for special requests (dietary, anniversary surprises, phobias)
Develop reservation "shadow profiles" noting guest communication styles
Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
Perform all other duties that may be assigned as needed by your manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

(3+) years or more minimum experience in hotel reservations, luxury hotel and/or resort preferred
Advance computer literacy required
Expertise in secure credit card processing for reservations, deposits, and prepayments
Fluent in English (additional languages highly preferred)
Ability to maintain composed under pressure
Capability to maintain focus and precision during prolonged screen time
Comfortable working in an office environment
Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
Ability to work independently and as part of a team.
Basic accounting skills preferred
Excellent communication skills and customer service skills
Flexible to work in different shifts, including evenings, weekends, and holidays
Highly organized with the ability to multitask in a fast-paced environment

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Reservations team at La Bahia Hotel.

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in soquel, ca

Reservations Supervisor

Part-Time Guest Service Agent - Flexible Schedule

Front Desk Agent

Guest Service Representative

Front Desk Agent - Courtyard by Marriott, Santa Cruz

Front Desk Agent

Front Desk Agent - Fairfield Inn & Suites, Santa Cruz

Front Desk Agent

Reservations Agent

Front Desk Agent (Hotel)

Front Desk Agent - Fairfield Inn & Suites, Santa Cruz

Front Desk Agent

Guest Services Agent

Front Desk Agent

Front Desk Agent - Four Points by Sheraton, Scotts Valley

Front Office Manager

Front Office Manager

Hotel Front Desk Receptionist

Front Desk Agent (Hotel)

Guest Service Agent

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