Top 118 It support Jobs in Souderton, Pa

Service Desk Consultant
KPInterface —Royersford, PA
- $45,000 - $55,000 a year
- Urgently hiring
- Hybrid work
- Background check
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Specialist IT Onsite Support
Parkside Utility Construction, LLC —Harleysville, PA
- 18 years or older
- Computer science
- Computer Science
- Employee stock purchase plan
- Paid holidays
Quick Apply
Software Support Specialist
Cemtek Environmental —Hatfield, PA
- $30 - $33 an hour
- Weekends as needed
- 18 years or older
- Bachelor of Science
- Pass drug screening
Quick Apply
Tier 1 Tech Support- Help Desk
Colonial Electric Supply —King of Prussia, PA
- $50,000 a year
- Overtime
- Mid-level
- Office
- Reliable transportation
- Paid parental leave
- Health savings account
Quick Apply
Desktop Support Specialist
SDNA Tech —Blue Bell, PA
- $50,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Technician
MetaTechnical —Narberth, PA
- $28 - $32 an hour
- Full-time
- Background check
- Software troubleshooting
- Windows
- Profit sharing
- Health insurance
Quick Apply
IT Support Specialist
Drug Plastics and Glass Co. Inc. —Boyertown, PA
- Monday to Friday
- Mid-level
- Windows
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
7d
Technical Support Analyst - Large Equipment
Dexis —Quakertown, PA
- $27.70 - $33.80 an hour
- Overtime
- Microsoft Word
- Mid-level
- High school diploma or GED
- Paid jury duty
- Paid holidays
9d
Service Desk Analyst
Slipstream IT —Blue Bell, PA
- $45,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
Quick Apply
5d
IT Support Technician
Jacob Stern & Sons, Inc. / Acme-Hardesty LLC —Blue Bell, PA
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
2d
IT Systems Support Specialist
MALVERN INSTITUTE FOR PSYCHIATRIC & ALCOHOLIC STUDIES —Malvern, PA
- Full-time
- Microsoft Word
- Computer science
- Microsoft Outlook
- Health insurance
- Dental insurance
7d
Senior Desktop Support
Lakeview Loan Servicing —Horsham, PA
- Full-time
- 5 years
- Office
- Continuous improvement
Help Desk Specialist
Affiliated Distributors (AD) —Wayne, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
IT Deskside Support Technician II
Stellar IT Solutions LLC —Malvern, PA
- $35 - $40 an hour
- On call
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Service Desk & Security Support Technician
The Institutes —Malvern, PA
- Extended hours
- Computer Science
- Inventory management
- Research
- Paid parental leave
- Paid holidays
Quick Apply
IT Help Desk Manager
Arcadia University —Glenside, PA
- Full-time
- Background check
- Classroom
- Google Workspace
- Tuition reimbursement
- Retirement plan
Quick Apply
Help Desk Assistant
Lehigh University —Bethlehem, PA
- $44,600 - $53,530 a year
- Weekends as needed
- Background check
- High school diploma or GED
- University
- Tuition reimbursement
7d
Desktop Support - Boston, MA & Collegeville, PA
Info-Ways —Collegeville, PA
- Full-time
- Mid-level
- Windows
- Analysis skills
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Collegeville, PA
- $21 - $23 an hour
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
1d
IT Support Specialist
American Crane —Douglassville, PA
- $22 - $30 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
6d

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Service Desk Consultant

KPInterface
Royersford, PA

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching
Opportunities for advancement
Retirement plan

Qualifications

ConnectWise
Active listening
Technical support via phone
Multitasking
Interpersonal skills
Customer service
Driver's License
Continuous improvement
Task prioritization
IT
Critical thinking
Help desk

Full Job Description

Are you a great problem-solver looking for your next opportunity in IT? Even if the timing isn't right today, we'd love to hear from you.

Do you thrive in situations where you are on the scene with clients and your team is depending on you to resolve the situation?

If this sounds like you, then the following statements may also describe you:

You are a quick learner: You quickly grasp new technologies and situations, and translate them into effective solutions for client problems.
You are independent and decisive: While you appreciate team support, you can operate autonomously and make decisions when needed.
You are a technical communicator: You excel at helping non-technical clients understand technical issues, enabling them to make informed decisions.
You are client-focused: You are driven to deliver excellence and will settle for nothing less than the best for your clients.
You thrive under pressure: You manage multiple clients and issues efficiently, staying organized and focused without getting overwhelmed.
You are a team player: You communicate effectively, follow through on commitments, cooperate, and show respect to your colleagues.
You are reliable and proactive: You take pride in being dependable and taking the initiative in your work.
You are committed to continuous improvement: You are always looking to enhance your performance, technical skills, and work habits.

Does this sound like you? If so, you may be a perfect fit for our team!

About KPInterface, Inc. (KPI):

Our passion is powering technology to empower business success. We provide thoughtful solutions to meet today’s complex needs, with a proven process for IT success that ensures a consistently great experience. At KPI, businesses gain a partnership built on trust, delivering efficiency, security, and peace of mind.

Founded in 2006 by Brian Pickell and Matthew Kirby, KPI aims to deliver the highest level of customer support to an underserved SMB market through the power of technology. Brian's extensive experience in business and technology leadership drives our commitment to client satisfaction and innovative solutions.

Our core values include:

Excellence: We strive for nothing less than greatness in all things.
Discipline: We do what we have to do when we have to do it, whether we want to or not.
Professionalism: We always show respect to ourselves and to others - in what we say, how we present ourselves, and what we do.
Teamwork: We are dedicated to the support of one another, and committed to the success of the whole business.
Perspective: We appreciate and anticipate others' points of view.

Company Culture:

At KPI, we value client-centric thinking, direct problem resolution, mutual acknowledgment, honesty, solution-oriented approaches, respect, and a collaborative spirit. We foster a positive work environment where personal and professional growth is encouraged, and everyone contributes to making our work fun and rewarding.

We are looking for an experienced Service Desk Consultant to join our team.

As a Service Desk Consultant, you will be the first point of contact for our clients, handling inbound support requests via phone, email, and our client portal in a professional and timely manner. This includes all technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software.

Key Responsibilities:

Provide IT support for Microsoft's core business applications and operating systems.
Support disaster recovery solutions.
Basic technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security.
Implement and support remote access solutions such as VPN and Terminal Services
Monitor and respond to system alerts and notifications through service tickets.
Maintain and review system documentation in our ticketing system.
Communicate with clients to keep them informed of incident progress and any changes or outages.

Additional Duties:

Enhance client service, perception, and satisfaction.
Ensure fast turnaround of customer requests.
Work effectively in a team and communicate efficiently.
Collaborate with the Service Desk Dispatcher to route requests to the appropriate resource.
Escalate service requests that require higher-level support.
Record time and expenses accurately in our ticketing system.
Complete assigned training and understand internal processes and workflows.
Enter all work as service tickets with accurate and thorough documentation.
Participate in after-hours support on-call responsibilities.
Assist in managing the monitoring portal and alert notifications.

Knowledge, Skills, and Abilities:

Proficient in operating systems, business applications, printing systems, and network systems.
Strong interpersonal skills, including telephone etiquette, communication, active listening, and customer care.
Skilled in diagnosing technical issues remotely.
Ability to multitask and adapt to changes quickly.
Technically aware to match resources to technical issues appropriately.
Awareness of key services provided by the organization.
Understanding of support tools and techniques used to deliver services.
Typing skills for quick and accurate entry of service request details.
Self-motivated and able to work in a fast-paced environment.

Education and Experience:

BA/BS in Computer Science or a related field is preferred.
Industry certifications are a plus.
At least 1 year of IT or related experience.
Valid driver’s license and personal automobile.

Benefits:

Competitive salary based on experience and qualifications.
Health, vision, and dental benefits.
Performance-based incentives and generous bonus levels.
Full on-the-job training and support.
Fun working environment and culture.
Great opportunities for advancement.

Application Instructions:

Only local candidates need apply. Please submit your resume and cover letter detailing your experience and why you are a great fit for this role. We are always looking to connect with talented IT professionals in the Greater Philadelphia area. While we may not have an immediate opening, we review all applications and will reach out when a match arises. We look forward to hearing from you!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Are you comfortable with on-call rotation up to six non-continuous weeks a year?
In a few sentences, please describe how you prioritize when faced with multiple client issues at once.
How do you explain technical issues to non-technical clients?
Please describe a specific experience you've had that reflects one of our core values. Keep your answer brief and focused, while citing the core value(s).

Experience:

IT: 1 year (Preferred)
Help desk: 1 year (Preferred)
ConnectWise: 1 year (Preferred)

License/Certification:

IT Certification (Preferred)

Ability to Commute:

Royersford, PA 19468 (Required)

Work Location: Hybrid remote in Royersford, PA 19468

Quick Apply

Refine Your Search

it support jobs in souderton, pa

Service Desk Consultant

Specialist IT Onsite Support

Software Support Specialist

Tier 1 Tech Support- Help Desk

Desktop Support Specialist

IT Support Technician

IT Support Specialist

Technical Support Analyst - Large Equipment

Service Desk Analyst

IT Support Technician

IT Systems Support Specialist

Senior Desktop Support

Help Desk Specialist

IT Deskside Support Technician II

IT Service Desk & Security Support Technician

IT Help Desk Manager

Help Desk Assistant

Desktop Support - Boston, MA & Collegeville, PA

Desktop Support Technician

IT Support Specialist

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