Client Support Specialist
Press Ganey —South Bend, IN
- $50,000 - $54,000 a year
- Online Application
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
3d
Customer Support Specialist
Dunn Talent —Niles, MI
- $24.78 - $29.84 an hour
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- 401(k)
- Flexible schedule
Quick Apply
Client Data Specialist
Press Ganey —South Bend, IN
- $50,000 - $55,000 a year
- Online Application
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
12d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —La Porte, IN
- From $17.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Specialist
Sherwin-Williams —Goshen, IN
- From $16.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
5d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Plymouth, IN
- From $16.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Specialist
Hubot CDMO | Tri-Pac, Inc. —South Bend, IN
- $50,000 - $70,000 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Guardianship Specialist
REAL Services Inc —South Bend, IN
- $25.13 an hour
- Full-time
- Background check
- Computer literacy
- Bachelor of Science
Quick Apply
5d
Entitlement Specialist
Oaklawn —South Bend, IN
- Bachelor of Science
- Office
- High school diploma or GED
- Paid time off
- Retirement plan
Quick Apply
Medical Prior Authorization Specialist - Hybrid
AC3, Inc —South Bend, IN
- $20 - $23 an hour
- Full-time
- Hybrid work
- Medical office experience
- HIPAA
- Mid-level
- Wellness program
- Disability insurance
4h
Business Development & Proposal Specialist
Abonmarche Consultants, INC —South Bend, IN
- Mid-level
- 3 years
- Organizational skills
IT Support Specialist II
Lippert —Mishawaka, IN
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
3h
IT Support Specialist
Welch Packaging Group Inc —Elkhart, IN
- On call
- Research
- Mid-level
- Office
Quick Apply
Implementation Specialist
Harmony Healthcare IT —South Bend, IN
- Hybrid work
- Writing skills
- HIPAA
- English
Quick Apply
Client Relations Specialist
Aebi Schmidt Group —Bristol, IN
- Email
- Marketing
- High school diploma or GED
- US work authorization
- Health savings account
- Disability insurance
IT Support Specialist I
Lippert —Elkhart, IN
- Full-time
- Office
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
Mapping Specialist
Press Ganey —South Bend, IN
- $50,000 - $55,000 a year
- Online Application
- Microsoft Outlook
- Mid-level
- Analysis skills
Quick Apply
10d
Project Specialist
Westinghouse Electric Company —Bridgman, MI
- $20 - $40 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Trade school
- Health insurance
- 401(k)
ERP Implementation Specialist
The AME Group —South Bend, IN
- $85,000 - $110,000 a year
- Oracle
- Mid-level
- Analysis skills
- Paid time off
- 401(k) matching
Quick Apply
4d
Medicare Part D Specialist
EVERENCE SERVICES, —Goshen, IN
- Temporary
- Computer literacy
- Writing skills
- Medical terminology
Quick Apply

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Client Support Specialist

Press Ganey -
South Bend, IN

Quick Apply

Job Details

Full-time
$50,000 - $54,000 a year
3 days ago

Qualifications

Customer communication

Full Job Description

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
Better together: We check our egos at the door. We work together, so we win together.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at [email protected] Please provide your contact information and the details of your request so we can best assist you.

Job Overview

The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.

The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.

Duties and Responsibilities

Work within the Client Support team to address client data, surveying, and reporting requests
Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
Capture client requirements to appropriately configure products to meet client needs
Offer clients best practice workflow design and associated application configurations
Use tools to configure, test and validate all patient experience products
Responsible for client support throughout the implementation or on-going support cycle
Prioritize workload and manage timelines to meet client target dates for projects and implementations
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

Qualifications

1-2 years of relevant experience in information technology, health care, client facing project management or operations role
Experience working at or working with health systems
Excellent written and verbal communication skills are required
Excellent analytical, organization and problem-solving skills
Strong attention to detail
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
Ability to handle stressful situations

Education

A bachelor's degree in economics, computer science, or a related field is preferred.

Special Working Conditions

Could require work beyond regular business hours.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

Quick Apply

Refine Your Search

client support specialist jobs in south bend, in

Client Support Specialist

Customer Support Specialist

Client Data Specialist

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Specialist

Bilingual Customer Service Specialist (Spanish)

Customer Service Specialist

Guardianship Specialist

Entitlement Specialist

Medical Prior Authorization Specialist - Hybrid

Business Development & Proposal Specialist

IT Support Specialist II

IT Support Specialist

Implementation Specialist

Client Relations Specialist

IT Support Specialist I

Mapping Specialist

Project Specialist

ERP Implementation Specialist

Medicare Part D Specialist

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