Top 16 It analyst Jobs in South Bend, In

Service Desk Analyst
Everwise Credit Union —South Bend, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
IT Governance Risk Compliance Analyst Lead
Franciscan Health —Mishawaka, IN
- $96,731.58 - $133,005.92 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mentoring
- Work from home
10d
Vulnerability Management Security Analyst
University of Notre Dame —Notre Dame, IN
- Up to $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Mid-level
Quick Apply
7d
Security Analyst II
Lippert —Elkhart, IN
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
14d
Systems Analyst IV - Oncology experience
Beacon Health System —Granger, IN
- Full-time
- Computer science
- Computer Science
- Customer service
14d
Application & Database Support Analyst
Dexter —Elkhart, IN
- Full-time
- Remote
- Mid-level
- Analysis skills
- 2 years
Quick Apply
Senior Sourcing Analyst, IT and AI Procurement
Crowe —South Bend, IN
- $63,800 - $130,600 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Finance
Quick Apply
Senior Business Analyst / Product Owner
Crowe —South Bend, IN
- $80,900 - $160,300 a year
- Full-time
- 5 years
- Analysis skills
- US work authorization
Quick Apply
7d
Workday Absence & HCM Senior Analyst
Crowe —South Bend, IN
- $69,000 - $136,500 a year
- Full-time
- Remote
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
Systems Analyst
Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc) —United States
- $70.36 - $79.98 an hour
- Full-time
- Research
- Mid-level
- SQL
- Health insurance
Quick Apply
1d

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IT Governance Risk Compliance Analyst Lead
Franciscan Health —Mishawaka, IN
Preferred Certificate CISSP, SANS GIAC or other industry-recognized or vendor certification. The Lead Governance Risk Compliance Analyst creates audit plans and…
$96,731.58 - $133,005.92 a year
10d
IT Manager, Software & Hardware Asset Management (Elkhart, Indiana, US, 46516)
Patrick Industries, Inc —Elkhart, IN
Deliver measurable savings through license optimization, hardware rationalization, and reduced technical debt. Vendor Coordination & M&A Integration Support.
2d

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IT Project Analyst (In-Person Daily)
Columbus Regional Airport Authority —Columbus, OH
The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an…
$65,000 - $85,000 a year
Quick Apply
IT Procurement Analyst 2
State of Ohio - Job & Family Services —Columbus, OH
AND 24 mos. trg. or 24 exp. in multiple areas of data processing (e.g., systems analysis, systems design, application development & programming, networking,…
$41.81 - $48.28 an hour
6d

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Service Desk Analyst

Everwise Credit Union -
South Bend, IN

Apply Now

Job Details

Full-time

Qualifications

Research
High school diploma or GED

Full Job Description

Job Description:

Position Summary :

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The incumbent will generate reports, conduct research, and provide recommendations for continuous improvement. Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.

Primary Responsibilities and Duties:

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels—including phone, email, messages, ServiceNow, and in-person interactions—adhering to Service Level Expectations.
Ticket Documentation : Accurately document all requests and issues, research, and resolution activities within the Service Desk system to ensure up-to-date records and information.
Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users.
Configuration and Deployment: Configure, deploy, and troubleshoot computers and other IT equipment for end-users. Ensure that the equipment is set up according to company standards and functions properly before deployment.
Escalation Process: Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate departments, including specialized IT teams or other functional areas outside of IT, as needed. Ensure efficient follow-through in alignment with Service Desk protocols for prompt resolution.
Communication : Maintain clear, effective communication between end users, Level II support, and management to provide status updates until successful resolution.
Problem Coordination : Act as a liaison between IT resources and impacted users, facilitating communication for issues that affect multiple stakeholders.
Patch Management : Play a critical role in the monthly patch management process by contacting end-users to install updates, directly install updates when needed, and troubleshooting any issues that arise. Track and report on devices that have not been updated, identifying missing patches to ensure a secure and up-to-date environment.

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation practices.
SOP Development : Contribute to the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), including documentation related to Service Desk operations and ATM/ITM support processes.
Metrics and Reporting : Monitor Service Desk performance metrics, ATM/ITM operational trends, and service levels. Prepare reports, and provide insights to support operational effectiveness and informed decision-making.
Knowledge Base Management : Lead efforts to develop, maintain, and enhance the Service Desk Knowledge Base including technical documentation, troubleshooting resources, and support materials related to ATM/ITM operations.
Change Management : Participate in change management activities as directed by the Service Desk Manager to support the successful implementation of operational and technology changes impacting Service Desk and ATM/ITM environments.
Problem Management : Identify recurring incidents and trends, including ATM/IM service distributions, assist in root cause analysis, document findings, and collaborate on long-term solutions to improve system stability and service reliability.
ATM/ITM Break/Fix Support Services: Serve as a subject matter expert for ATM operations by monitoring system performance, troubleshooting and escalating hardware, software, and network issues, coordinating with vendors and internal partners, and supporting break/fix activities to minimize downtime and ensure a positive member experience.
Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge/Skills:

Excellent phone etiquette and customer service skills with a professional, courteous approach to support.
Strong written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
Strong problem-solving and analytical skills, particularly in a fast-paced environment.
Ability to quickly troubleshoot and resolve Tier 1 incidents effectively, managing multiple tasks simultaneously.
Ability to understand complex digital products and services.
Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.

Minimum Requirements:

High School Diploma or GED
1+ years of Service Desk, IT support or similar customer support role experience.
1+ years of experience providing member service on digital product and services preferred
Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field preferred.
CompTIA A+, ITIL Foundation, LeanIT Essentials or relevant certifications are preferred.
Prior experience in a financial institution is preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

it analyst jobs in south bend, in

Service Desk Analyst

IT Governance Risk Compliance Analyst Lead

Vulnerability Management Security Analyst

Security Analyst II

Systems Analyst IV - Oncology experience

Application & Database Support Analyst

Senior Sourcing Analyst, IT and AI Procurement

Senior Business Analyst / Product Owner

Workday Absence & HCM Senior Analyst

Systems Analyst

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