To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, education, skills and abilities requires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Greet and assist all patrons in a friendly, professional, and respectful manner while upholding course policies.
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Assist customers with tee-time reservations, check-ins, and payment processing.
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Process green fees, cart fees, merchandise sales, and other point of sale transactions accurately.
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Answer phones and respond to customer questions regarding tee times, rates, policies, and course conditions.
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Maintain a clean, organized, and professional golf shop environment.
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Assist with merchandise stocking, displays, and inventory organization.
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Verify receipts and communicate with outside staff as needed to ensure smooth player flow.
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Monitor weather conditions to alert visitors of any potentially dangerous conditions and suspend play as required by course protocols (i.e. lightning strike within 10 miles, wind in excess of 50 mph, etc.).
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Communicate customer concerns or operational issues to the Golf Shop Manager or supervisor.
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Support the Golf Shop Manager as assigned.
KNOWLEDGE/ABILITY
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Knowledge of basic golf course operations.
- Product knowledge of Shop Merchandise
- Working knowledge of City or County government a plus.
EDUCATION / QUALIFICATIONS:
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High School Diploma or equivalent education.
- Previous experience in cash handling.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Indiana Driver’s License required.
EQUIPMENT
Copier, facsimile machine, computer, cash register, telephone, calculator, credit card machine, golf cart, and portable radio.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk; use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.
WORK ENVIRONMENT:
Work is performed in office settings, with moderate inside temperatures. The noise level in the work environment is usually quiet to moderate in the office and moderately loud in the field. The employee is frequently exposed to wet and humid conditions. Entire office is smoke free.
SCHEDULE:
Varies
UNION AFFILIATION:
N/A
REQUIRED:
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Driver's License
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Pre-Employment Drug Screen
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Background Check
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at-will employer.
Essential Duty: Uphold Core Values
All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below:
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Excellence – Deliver high-quality service and strive for continuous improvement.
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Accountability – Take ownership of responsibilities and outcomes.
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Innovation – Seek creative solutions and embrace new ideas.
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Inclusion – Promote a respectful, equitable, and welcoming environment.
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Empowerment – Support and encourage others to grow and succeed.
This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service.
These values shape our culture, inform our decisions, and inspire our work every day.
Equal Employment Opportunity & Diversity Statement
The City of South Bend is an equal opportunity employer. We do not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and organizational needs. We value and celebrate diversity and are committed to fostering an inclusive workplace for all employees.
