Top 48 Remote helpdesk Jobs in South Carolina

IT Service Desk Analyst
Ovation Healthcare —Welcome, SC
- Weekends as needed
- English
- Databases
- Travel
IT Hardware Technician
Cumming Group —Columbia, SC
- $20.72 - $26.23 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
14d
Service Desk Analyst Tier II
All Lines Technology Inc —Rock Hill, SC
- Research
- Mid-level
- Windows
Quick Apply
6d
Help Desk Analyst L1
Zones —Spartanburg, SC
- $22 - $26 an hour
- Full-time
- Hybrid work
- Spanish
- Windows
- US work authorization
- Health insurance
Quick Apply
IT Support Technician
Palmetto Infusion —Columbia, SC
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
8d
IT Contractor (Level 1/2)
TeamLogic IT, Mt Pleasant, SC —Park Circle, SC
- $35 - $60 an hour
- Contract
- Hybrid work
- Computer literacy
- English
- Mid-level
- Mileage reimbursement
- Work from home
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SERVICE DESK TECHNICIAN
Cantey Technology Consulting, LLC —North Charleston, SC
- Full-time
- Research
- Mid-level
- Ability to sit for extended periods
- Mileage reimbursement
- Paid holidays
Remote Field Technician - Columbia to Augusta
PruittHealth —Columbia, SC
- Full-time
- Background check
- Google Workspace
- Azure
SERVICE DESK TECHNICIAN - UPSTATE SC GRVL/SPTBG AREA
Cantey Technology Consulting, LLC —Spartanburg, SC
- Full-time
- Research
- Mid-level
- Ability to sit for extended periods
- Mileage reimbursement
- Paid holidays
12d
Help Desk Analyst
Nelson Mullins Riley & Scarborough, LLP —Columbia, SC
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
IT Associate
RBM Automotive Greenville —Greenville, SC
- Full-time
- Dealership
- Basic math
- Mid-level
- Paid training
- Health savings account
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8d
Desktop Support Technician
RTO National —Greenville, SC
- Full-time
- Mid-level
- Windows
- In-person
- Paid training
- Paid holidays
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Service Desk Analyst I
All Lines Technology —Rock Hill, SC
- Full-time
- Mid-level
- Windows
- 1 year
Quick Apply
7d
Service Desk Analyst Tier II
All Lines Technology —Rock Hill, SC
- Full-time
- Research
- Mid-level
- Windows
Quick Apply
7d
Service Center Support Desk Analyst
BAE Systems Inc. —Columbia, SC
- $53,122 - $90,306 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Health savings account
- Paid holidays
JUNIOR ASSOCIATE - WORKPLACE SERVICES
Coforge Ltd. —Charleston, SC
- Background check
- HIPAA
- Mid-level
8d
IT Operations & Support Specialist (Non-remote)
Tandem Health SC —Sumter, SC
- Weekends as needed
- Computer Science
- System design
- Mid-level
- Health insurance
Quick Apply
Service Desk Analyst
All Lines Technology Inc —Rock Hill, SC
- Mid-level
- Windows
- 1 year
Quick Apply
6d
Level I Desktop Support Technician
Nutramax Laboratories —Lancaster, SC
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Desktop Support Analyst
DCM Services —Columbia, SC
- $50,000 - $60,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
6d

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remote helpdesk jobs near south carolina

IT Service Desk Analyst

Ovation Healthcare -
Welcome, SC

Apply Now

Job Details

Full-time

Qualifications

Employee relationship building
English

Full Job Description

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Summary:

The Service Desk Analyst I is responsible for providing fast and useful technical assistance on not only computer systems but also other devices and applications that are necessary for our clients to perform their job duties. Service Desk Analyst I will answer queries on basic technical issues and work to resolve them. Service Desk Analyst I must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Duties and Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Maintain skills by attending related training and performing research.
Identify and suggest possible improvements on procedures
Evening and weekend off hour activities as required.
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them over time.
Encourages and builds mutual trust, respect and cooperation among team members.
Experience in implementation and/or use of ITIL and ITSM concepts.
Other IT support or IT administrative tasks as needed.

Work Experience, Education, and Certifications:

Associate degree in Information Technology or equivalent work experience.
Knowledge of TCP /IP, DNS, WINS, and DHCP
Knowledge of MS Active Directory
Knowledge of network cabling standard and network room build outs.
Tech savvy with working knowledge of office automation products, databases and remote access applications.
Good understanding of computer systems, mobile devices and other tech products.
Exceptional judgment, thinking skills, interpersonal skills.
Ability to escalate and involve other resources as required to deliver/ support SLA’s, business requirements.
Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information.
Ability to regularly demonstrate respect and tolerance for others with less knowledge and/or skills.
Exceptional ability to work as a team player.
Ability to train, explain and impart knowledge to others.
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
Capable of working within established policies, procedures and practices prescribed by the organization.
English sufficient to provide and receive instructions/directions.

Knowledge, Skill, and Abilities:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Working Conditions, Physical Requirements, and Travel Requirements:

100% Remote.
Collaboration in virtual settings and participation in team meetings.
Occasional off-site visits to other company locations may be required.
Ability to sit for extended periods at a desk and work on a computer.

Apply Now

Refine Your Search

remote helpdesk jobs in south carolina

IT Service Desk Analyst

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Service Desk Analyst Tier II

Help Desk Analyst L1

IT Support Technician

IT Contractor (Level 1/2)

SERVICE DESK TECHNICIAN

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Service Desk Analyst I

Service Desk Analyst Tier II

Service Center Support Desk Analyst

JUNIOR ASSOCIATE - WORKPLACE SERVICES

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Level I Desktop Support Technician

Desktop Support Analyst

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