Top 2 Senior help desk analyst Jobs in South Carolina

Senior IT Help Desk Analyst
Tech-24 A Commercial Food Service Repair Company Inc —Greenville, SC
- $28 - $32 an hour
- Weekends as needed
- Windows
- Microsoft Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
5d
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Benchmark Makers —Greenville, SC
- Email
- Computer science
- Computer Science
- Office

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Senior IT Help Desk Analyst

Tech-24 A Commercial Food Service Repair Company Inc -
Greenville, SC

Quick Apply

Job Details

Full-time
$28 - $32 an hour
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Incident Escalation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
IP networking
Escalation handling

Full Job Description

At Tech24, we invest in our people so they can focus on doing great work. When you join our IT team, here is what you can expect:

Work with a sharp, collaborative IT team that trusts you to get the job done
Fully equipped for success, company computer and equipment provided
Work-Life Balance, generous paid time off and paid holidays
Comprehensive Benefits, medical, dental, vision, and short-term disability (effective 1st of the month following your hire date)
Retirement Planning, 401(k) with company match and immediate vesting
Employee Assistance Program (EAP), free, confidential counseling and support for you and your family, including financial and legal resources
Room to grow, Tech24 is a rapidly expanding organization with increasing IT complexity and opportunity
Hourly Rate: $28 to $32 an hour

The Senior IT Help Desk Analyst (Tier 2) is a critical hands-on role within the Tech24 IT team, responsible for providing both Tier 1 and Tier 2 support to all employees on-site and remote across a broad Microsoft ecosystem. This person serves as the primary escalation point for Tier 1 staff and acts as a bridge between front-line help desk support and senior IT infrastructure and security staff. The right candidate is technically sharp, communicative, self-sufficient, and takes initiative to solve problems before they become escalations.

Key Responsibilities

Provide Tier 1 and Tier 2 IT support for all employees on-site and remote across Microsoft business applications including Office 365, Teams, OneDrive, and related tools
Serve as the primary escalation point for Tier 1 staff on complex or unresolved issues including WAN and LAN connectivity, routers, firewalls, and security
Respond to assigned support tickets within 1 to 2 hours and maintain clear, consistent communication with end users on ticket status and resolution progress
Serve as first line troubleshooting support for Microsoft Entra ID, Azure environments, and on-premise domain configurations including user and device management, conditional access policies, and Azure Virtual Desktop
Apply cybersecurity fundamentals including triaging endpoint protection alerts, enforcing MFA and conditional access policies, and following incident response and escalation procedures
Maintain working knowledge of all line-of-business applications and their role in daily operations
Monitor remote monitoring and management (RMM) system alerts and respond accordingly
Participate in a rotating on-call schedule with some night and weekend availability required during system upgrades
Maintain accurate documentation of all incidents, resolutions, and system configurations
Proactively identify and resolve issues before they require escalation to senior IT staff
Adhere to all company policies and procedures

Qualifications

3 to 5 years of experience in an IT support or help desk role with demonstrated Tier 2 escalation experience
Advanced understanding of Windows operating systems, printing systems, and Microsoft 365 ecosystem
Strong foundational networking knowledge including IP addressing, DNS, subnets, and basic routing concepts
Hands-on experience with Microsoft Entra ID, Azure, and Freshservice or equivalent ITSM platforms
Proficient in hardware and software troubleshooting including virus and malware removal
Strong communication skills and emotional intelligence, stays calm and professional when users are frustrated
Self-motivated and able to work independently in a fast-paced environment
Ability to lift up to 50 lbs and reliable transportation required
CompTIA Network+ certification or equivalent is a plus
Experience supporting multi-site or distributed workforce environments is a plus

Competencies

Strong character, builds and sustains trust, holds self and colleagues accountable
Initiative, acts, seeks new opportunities, and sees problems through to resolution
Results driven, persistent and tenacious with a clear vision for getting things done
Adaptability, open to new ideas and able to shift priorities when the business needs it
Fosters a team approach, no lone wolf mentality, collaboration is expected
Sound judgment, leverages decision frameworks and exercises good judgment under pressure
Integrity, impeccable professional standards in all situations

Tech24 is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit mytech24.com/careers

Quick Apply

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senior help desk analyst jobs in south carolina

Senior IT Help Desk Analyst

Senior Enterprise Applications Engineer (Greenville, SC)

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