Top 18 Helpdesk support Jobs in South Charleston, Wv

Help Desk Support
City National Bank of WV —Cross Lanes, WV
- Full-time
- Research
- Office
- Computer networking
- Paid parental leave
- Health insurance
Quick Apply
1d
Client Support Desk Analyst
defi AUTO LLC —Charleston, WV
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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Lead Help Desk Technician
Associated Systems Professionals, LLC —South Charleston, WV
- $32,000 - $40,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
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9d
Service Desktop Support Analyst
Coforge Ltd. —Charleston, WV
- $16 - $17 an hour
- Mid-level
- Windows
- In-person
- Health insurance
- 401(k)
Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- Hospital
- Mid-level
Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Computer Science
- Hospital
- Mid-level
Clinical Applications Analyst -- VH IT Core -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- System design
- Mid-level
- Flexible schedule
Clinical Applications Analyst -- VH IT Ancillary and Integration -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- System design
- Mid-level
- Flexible schedule

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Help Desk Support
City National Bank of WV —Cross Lanes, WV
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for. Logs and tracks calls using problem management database,…
Quick Apply
1d
Lead Help Desk Technician
Associated Systems Professionals, LLC —South Charleston, WV
Must have a valid driver's license and reliable transportation for local site visits. Respond to support tickets, phone calls, and emails in a timely and…
$32,000 - $40,000 a year
Quick Apply
9d

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Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Employment-related decisions are not influenced or…
$24 - $29 an hour
Customer Call Represenative
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear,…
$19 - $22 an hour
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Help Desk Support

City National Bank of WV -
Cross Lanes, WV

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.

Why choose City National Bank? At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart:

Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.

Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.

Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.

Summary Description

Investigates and resolves software and hardware problems of computer users.

Essential Functions

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for
assistance from users experiencing problems with hardware, software, networking, and other computerrelated technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Consults with programmers to explain software errors or to recommend changes
Calls software and hardware vendors to request service regarding defective products.
Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
Writes or revises user training manuals and procedures.
Installs personal computers, software, and peripheral equipment
Provides assistance with all internal banking applications and services, including but not limited to, Silverlake, Vertex Teller, StreamLine for Deposits, DecisionPro, online banking/debit cards, and Microsoft Office

Position Requirements

Microsoft Certifications a plus, but not required
Computer support experience preferred
Experience with Jack Henry programs (i.e. Silverlake, Vertex, Synergy) preferred
1 - 2 years customer service experience, preferably in a banking or financial environment
Work is generally performed indoors in environmentally controlled conditions
Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions

Critical Skills/Expertise

Strong attention to detail
Excellent communication skills
Advanced technical skills
Good problem solving skills
Strong customer service skills

Schedule

Monday through Friday, some Saturdays

Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!

City National Bank is an Equal Opportunity Employer.

Quick Apply

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helpdesk support jobs in south charleston, wv

Help Desk Support

Client Support Desk Analyst

Lead Help Desk Technician

Service Desktop Support Analyst

Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.

Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.

Clinical Applications Analyst -- VH IT Core -- Northgate-400 Association Dr.

Clinical Applications Analyst -- VH IT Ancillary and Integration -- Northgate-400 Association Dr.

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