Top 37 Caller Jobs in South Dakota

Member Service Representative
S3 Shared Services —South Dakota
- $39,998 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Communication skills
- Wellness program
- AD&D insurance
E911 Dispatcher | Watertown Police Department
City of Watertown, SD —Watertown, SD
- From $50,606.40 a year
- Full-time
- Background check
- Customer service
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
2d
Campus Safety Officer, Overnight
Augustana University —Sioux Falls, SD
- $18.00 - $21.50 an hour
- Overnight shift
- Background check
- Military
- Bachelor of Science
Quick Apply
4d
Entry Level Clerical Office Work
Comfort Heroes Plumbing, Heating & Air —Sioux Falls, SD
- $16 - $20 an hour
- Full-time
- Office
- Military encouraged
- Entry level
- Profit sharing
- Paid training
Quick Apply
Unit Clerical
Sodexo —Madison, SD
- $18 - $20 an hour
- Online Application
- Ability to walk for extended periods
- No high school diploma
- Research
- Paid holidays
- Health insurance
1d
Receptionist
Sea Mar Community Health Centers —Aberdeen, SD
- $21.30 an hour
- Full-time
- Current TB test
- Word processing
- Writing skills
- COVID-19 protective measures
- Paid holidays
Front Desk Receptionist
Boys and Girls Club of the Northern Plains —Yankton, SD
- $16 an hour
- Part-time
- High school diploma or GED
- Ability to sit for extended periods
- Organizational skills
Medical Screener - Reception Technician (Customer Service)
CSL Plasma —Rapid City, SD
- Part-time
- Bilingual
- Basic math
- High school diploma or GED
Emergency Psychiatric Assessment Counselor
Avera —Sioux Falls, SD
- $29.25 - $46.25 an hour
- Weekends as needed
- Acute care
- Psychiatry
- OSHA
- Loan repayment program
- Paid time off
Front Desk Receptionist
Boys & Girls Club Of the Northern Plains —Sioux Falls, SD
- $16 an hour
- Part-time
- High school diploma or GED
- Ability to sit for extended periods
- Organizational skills
Administrative Assistant
Glanbia Foods —Brookings, SD
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Administrative Assistant
West Plains Engineering —Rapid City, SD
- Full-time
- ERP systems
- Office
- Driver's License
- Health savings account
- AD&D insurance
Revenue Agent
South Dakota State Government —Aberdeen, SD
- $24.13 an hour
- Online Application
- Background check
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
11d
Medical Claims Specialist
South Dakota State Government —Sioux Falls, SD
- $19.29 - $21.00 an hour
- Online Application
- Basic math
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
11d
Service Advisor
Liberty Superstores —Rapid City, SD
- Full-time
- Surgery
- Dealership
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
Customer Care Specialist | Home Plus
Monument Health Home Plus —Rapid City, SD
- $16.74 - $20.92 an hour
- Full-time
- Office
- High school diploma or GED
- Home Health
- Health savings account
- Health insurance
Quick Apply
Shelter Advocate
Pathways Shelter for the Homeless —Yankton, SD
- From $15 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Cleaning
Quick Apply
3d
Group Leader - Customer Service
CSL Plasma —Rapid City, SD
- Extended hours
- Bilingual
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Immediate Hiring for Accounting Clerks
Leo Tech, LLC —Ellsworth AFB, SD
- From $19.38 an hour
- Urgently hiring
- Word processing
- Computer literacy
- Office
- Travel reimbursement
- Paid holidays
Quick Apply
Technical Support Representative - Sioux Falls, SD
AVPro Global Holdings —Sioux Falls, SD
- 8 hour shift
- Mid-level
- Residential
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

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Member Service Representative

S3 Shared Services -
South Dakota

Apply Now

Job Details

Full-time
$39,998 a year

Benefits

Wellness program
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

5 years
Mid-level
Communication skills
Time management

Full Job Description

Member Service Representative

The Member Service Representative (MSR) will be part of our talented fully remote Contact Center team. MSRs will answer high-volume inbound calls to assist with questions and requests regarding membership, banking products, services, and rates while consistently meeting efficiency and quality expectations in a fast-paced workflow. This role requires strong technical proficiency and the ability to navigate multiple platforms simultaneously (phone system, account servicing tools, and web-based applications) while accurately documenting interactions.

We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, team oriented, and member focused, with the ability to work independently, manage competing priorities, and professionally handle escalations.

S3 STAR Values:

Service
Teamwork
Attitude
Results

Department: Contact Center

Reports to: Manager, Contact Center

Location: Remote

TOP JOB RESPONSIBILITIES:

Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers.
Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. Meet quality, schedule adherence, and productivity expectations, queue-based contact center
Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution.
Support specialized digital, card, or loan queues and process related transactions with speed and accuracy.

Other responsibilities and opportunities:

Complete additional job-related projects and perform other duties as assigned by management.
Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines.
Maintains knowledge of current department policies and procedures by monitoring updates and communications.

QUALIFICATIONS & SKILLS:

5 years of work experience or a combination of relevant professional experience and education (Associate's Degree or higher) or applicable certifications may be considered.
Experience involving direct customer engagement or relationship management is required.
Banking and/or Fraud experience preferred.
Previous experience as a team leader/mentor/coach/trainer/supervisor is a plus.
Experience using Microsoft Teams, Outlook, CRM platforms and the ability to navigate multiple systems and applications simultaneously preferred, dual monitors are a plus
Proven ability to meet performance goals.
Strong de-escalation skills, including clear documentation and appropriate handoffs.
Ability to work independently, prioritize tasks, and maintain productivity.
Excellent verbal and written communication skills.
Comfortable in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance.
Highly organized and detail oriented.
Strong time-management skills.
Works well in a structured, procedure-driven environment.

FLSA: Nonexempt

PERKS AND BENEFITS:

Medical, dental, and vision insurance
Paid time off (PTO) starting at 20 days in your first year
Up to 11 paid holidays per year
401(k) with employer match and discretionary contribution
Employee referral program
Employee assistance program (EAP)
Health & wellness program
Life and AD&D Insurance
Accidental Injury, Critical Illness and Hospital Care Insurance
Peer-to-peer recognition program
Employee Discount Program
Fully remote (work from home)

About S3:

As a credit union service organization (CUSO), S3 collaborates with our partner credit unions (SECU of Maryland, Fourleaf Federal Credit Union, & Bellco Credit Union) to offer high quality operational solutions and support. We provide exceptional member service through our dedicated contact center, ensuring every interaction is handled with care, professionalism, and efficiency. We’re committed to equipping our partners to focus on what matters most— securing the futures of their members.

S3 has been recognized as a Top Workplace for the past five years, earning honors through USA TODAY, Newsweek, and The Baltimore Sun. This recognition reflects our commitment to our STAR values -service, teamwork, a positive attitude, and results- with Leadership that helps us deliver world-class support for our credit union partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

Salary Range

Grade 14: Min $39,998

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills

Occasionally: Perform basic mathematical computations

Physical Requirements-

Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.

Apply Now

Refine Your Search

caller jobs in south dakota

Member Service Representative

E911 Dispatcher | Watertown Police Department

Campus Safety Officer, Overnight

Entry Level Clerical Office Work

Unit Clerical

Receptionist

Front Desk Receptionist

Medical Screener - Reception Technician (Customer Service)

Emergency Psychiatric Assessment Counselor

Front Desk Receptionist

Administrative Assistant

Administrative Assistant

Revenue Agent

Medical Claims Specialist

Service Advisor

Customer Care Specialist | Home Plus

Shelter Advocate

Group Leader - Customer Service

Immediate Hiring for Accounting Clerks

Technical Support Representative - Sioux Falls, SD

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