Top 38 Help desk support Jobs in South Dakota

IT Support Specialist
Goodville Mutual Casualty Company —De Smet, SD
- Full-time
- Computer literacy
- Bachelor of Science
- Mid-level
Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
- Part-time
- No experience needed
- Office
- Windows
- On-the-job training
Quick Apply
Service Desk Administrator I (IT)
HR Green —Sioux Falls, SD
- $49,500 - $81,000 a year
- On call
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Help Desk Specialist
Riverside Technologies Inc —N Sioux City, SD
- $16 - $19 an hour
- Bilingual
- Background check
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
(USA) Specialist Technician, Technology Support
Vizio —Dakota Dunes, SD
- $21 - $40 an hour
- High school
- Mid-level
- Continuous improvement
- Paid jury duty
- Disability insurance
IT Support Technician
First Farmers & Merchants Bank —Sioux Falls, SD
- $20 - $28 an hour
- Email
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
IT Support Technician
Liberty National Bank —Sioux Falls, SD
- $20 - $28 an hour
- Email
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Service Desk Technician I
Wurth IT USA —Watertown, SD
- $45,000 a year
- On call
- Office
- Travel
- Computer networking
Systems Engineer - Level 1
KT Connections —Rapid City, SD
- 1 year
- Associate's degree
- Entry level
Service Desk Technician II
Wurth IT USA —Watertown, SD
- $50,000 a year
- On call
- Mid-level
- Office
- 3 years
Product Support Manager
CNH Industrial —Sioux Falls, SD
- $86,625 - $132,825 a year
- Full-time
- Engineering
- Continuous improvement
- US work authorization
- Tuition reimbursement
- Adoption assistance
IT Support Specialist (This is NOT a remote position)
Huron Regional Medical Center —Huron, SD
- Full-time
- Spanish
- Computer science
- Computer Science
Information Technology Specialist
Century Business Products Inc. —Sioux Falls, SD
- $40,000 - $50,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
NOC Technician I
Bluepeak —Sioux Falls, SD
- Weekends as needed
- Office
- Residential
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Product Support Manager
Case New Holland Industrial —Sioux Falls, SD
- $86,625 - $132,825 a year
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- US work authorization
- Tuition reimbursement
- Adoption assistance
Software Engineer
PREMIER Bankcard, LLC —Sioux Falls, SD
- Full-time
- Computer Science
- System design
- Mid-level
- Health insurance
- Paid time off
14d
IT Supervisor
Silencer Central —Sioux Falls, SD
- $115,000 - $135,000 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
3d
Commercial Lines Associate Client Representative
World Insurance Associates LLC —Mellette, SD
- Full-time
- Office
- High school diploma or GED
- Typing
Quick Apply
6d
IT Service Desk Lead
PIPESTONE —Brandon, SD
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
3h
Personal Lines Associate Client Representative
World Insurance Associates LLC —Huron, SD
- Full-time
- Office
- Clean MVR report
- Typing
- Retirement plan
Quick Apply
6d

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IT Support Specialist

Goodville Mutual Casualty Company
De Smet, SD

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Job Details

Full-time

Qualifications

Computer operation
Network troubleshooting
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Description:

Summary:

This position is responsible for providing first line contact, support, and resolution for basic requests reported to the Help Desk through phone, in-person, and other digital means of communication. This role provides excellence in customer service and acts as a subject matter expert in the use of applications, products, and hardware of the company to provide documentation, training, and escalation of larger issues or trends to IT staff and seeks timely resolution of all issues.

Functions:

Provide prompt support for all Information Technology applications, products, and services.
Create, disable, reset, and unlock accounts as necessary for access to company resources.
Provide user training on basic use of all Information Technology applications, products, and services.
Provide excellent customer service to all internal and external customers.
Create support tickets for all incoming calls and requests.
Resolve basic requests with first call resolution.
Escalate all issues that cannot be resolved on first call to the appropriate team.
Follow up on all issues and assure resolution.
Adhere to all department SLAs.
Follow industry and compliance best practices to maintain a secure and resilient enterprise infrastructure at all levels.
Maintain knowledge of current technical and industry practices and developments through continuing education.
Perform other duties as assigned.

Requirements:

Two years’ relevant college or technical school training or equivalent experience required.
Experience in hardware, software, and network troubleshooting required.
Experience in group and individual training preferred.
Customer service training and/or experience preferred.
Relevant experience in a Help Desk role or other Information Technology support role preferred.
High degree of effective interpersonal skills required.
Ability to sit for prolonged periods of time in front of a computer required.
Ability to perform physical activities, such as but not limited to, lifting personal computer equipment unassisted, bending, standing, climbing, or walking required.
Ability to work flexible hours, travel to all organization offices (including in Pennsylvania, Ohio, and South Dakota) and travel to vendor work sites required.
Ability to work in an office environment with moderate noise level, remain in a stationary position and operate a computer a majority of the time required.
Ability to move throughout the office to access work materials and to move work materials weighing up to ten pounds daily required.
Ability to perform the essential functions of the job with or without reasonable accommodation required.

PI285787983

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Refine Your Search

help desk support jobs in south dakota

IT Support Specialist

Help Desk Technician I, Part-Time

Service Desk Administrator I (IT)

IT Help Desk Specialist

(USA) Specialist Technician, Technology Support

IT Support Technician

IT Support Technician

Service Desk Technician I

Systems Engineer - Level 1

Service Desk Technician II

Product Support Manager

IT Support Specialist (This is NOT a remote position)

Information Technology Specialist

NOC Technician I

Product Support Manager

Software Engineer

IT Supervisor

Commercial Lines Associate Client Representative

IT Service Desk Lead

Personal Lines Associate Client Representative

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