Top 137 Customer service manager Jobs in South Elgin, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Contact Center Sales Manager
Spring-Green Enterprises Inc. & Subsidiaries —Plainfield, IL
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
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Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
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Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- From $53,000 a year
- Office
- Bachelor's degree
- 1 year
- Food provided
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National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Client Care Manager
Home Instead —Crystal Lake, IL
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Paid holidays
- Health insurance
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Division Service Manager - Chicago, IL
Meyer Laboratory LLC —Wood Dale, IL
- Recruiting
- Manufacturing
- Senior level
- Mileage reimbursement
- 401(k) matching
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Client Service Manager - Multinational Inbound Small Business
Gallagher —Rolling Meadows, IL
- $61,500 - $102,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Small Business Client Service Manager
Gallagher —Rolling Meadows, IL
- $44,000 - $86,000 a year
- High school diploma or GED
- Bachelor's degree
- Continuous improvement
4d
Dynamics 365 (D365) Customer Service Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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Key Account Manager - Airline Catering
Confidential —Schiller Park, IL
- $68,000 - $72,000 a year
- Full-time
- Bilingual
- Mid-level
- 3 years
- Health savings account
- Disability insurance
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Client Service Manager
Gallagher —Rolling Meadows, IL
- $61,500 - $102,500 a year
- Mid-level
- 3 years
- High school diploma or GED
Customer Care AI Program Lead
Ulta Beauty, Inc. —Bolingbrook, IL
- $79,900 - $106,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Fair chance
- Senior level
- Dental insurance
- Paid time off
Technical Customer Support Lead
HSG Tech Inc. —Addison, IL
- $98,000 - $108,000 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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12d
Manager Support Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $130,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
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Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
Manager Implementation Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $89,300 - $127,600 a year
- Full-time
- Microsoft Access
- Mid-level
- Office
- Health insurance
- Dental insurance
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Customer Service Manager
RR Donnelley —Saint Charles, IL
- $78,700 - $125,900 a year
- Full-time
- 5 years
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
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2d
VP of Customer Experience & Support
Vomela —Elk Grove Village, IL
- Full-time
- Mentoring
- Organizational skills
- Senior level
- AD&D insurance
- Disability insurance
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10d
FSQA Customer Support Manager
OSI INDUSTRIES, LLC —Aurora, IL
- $97,644 - $146,466 a year
- Ability to walk for extended periods
- 5 years
- Computer literacy
- 401(k) matching
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customer service manager jobs near south elgin, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service manager jobs in south elgin, il

Customer Service Lead

Contact Center Sales Manager

Customer Success Manager

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

National Contact Center Manager

Client Care Manager

Division Service Manager - Chicago, IL

Client Service Manager - Multinational Inbound Small Business

Small Business Client Service Manager

Dynamics 365 (D365) Customer Service Technical Lead

Key Account Manager - Airline Catering

Client Service Manager

Customer Care AI Program Lead

Technical Customer Support Lead

Manager Support Ops

Manager, Customer Care

Manager Implementation Ops

Customer Service Manager

VP of Customer Experience & Support

FSQA Customer Support Manager

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