IT Helpdesk Technician
The Advocates —Murray, UT
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid parental leave
- Health insurance
Quick Apply
Associate tech support technician (Hybrid Draper, UT)
Progressive Leasing —Draper, UT
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Research
- Office
- Paid parental leave
- Employee stock purchase plan
Tier 1 Helpdesk Technician
Intermountain Farmers Association (IFA) —Salt Lake City, UT
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
4d
Sr. Help Desk Technician
ID Logistics —West Jordan, UT
- $65,000 - $73,000 a year
- Night shift
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
4d
IT Field Support Technician
LifeStance Health —Murray, UT
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
12d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Highland, UT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Locksmith
University of Utah —Salt Lake City, UT
- $20 - $40 an hour
- Online Application
- System design
- Mid-level
- High school diploma or GED
1d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Midvale, UT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Hybrid Porter/ ADAS Calibration Technician
Accelerated Vehicle Technology —Lehi, UT
- $16 - $18 an hour
- Full-time
- Background check
- Clean driving record
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
5d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Sandy, UT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Taylorsville, UT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
IT Technician
Kenworth Sales CO —Salt Lake City, UT
- $26.50 - $28.80 an hour
- Weekends as needed
- Dealership
- Pass drug screening
- English
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Technician
The City of Orem —Orem, UT
- $16.32 - $24.48 an hour
- Overtime
- Customer service
- Office
- High school diploma or GED
IT Help Desk - Tier 1
VASA Fitness —Orem, UT
- $22.00 - $25.64 an hour
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
6d
IT Support Technician - IT Service Desk
University of Utah Health —Salt Lake City, UT
- 8 hour shift
- Bilingual
- Pass drug screening
- Criminal background check
- Retirement plan
Information Technology tier 1 Help Desk ( Part Time)
System Networks —Orem, UT
- From $15 an hour
- Part-time
- No experience needed
- Fair chance
- In-person
- Opportunities for advancement
Quick Apply
4d
Information Technology Help Desk
System Networks —Orem, UT
- From $16 an hour
- Full-time
- No experience needed
- In-person
- 1 year
- Opportunities for advancement
Quick Apply
5d
Traveling IT Technician
VASA Fitness —Orem, UT
- $24.00 - $28.49 an hour
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
2d
Student IT Support Technician
University of Utah Health —Salt Lake City, UT
- $17 - $21 an hour
- Part-time
- Pass drug screening
- Mid-level
- University
- Retirement plan
5d
Support Desk Level 2 Technician
CR-T —American Fork, UT
- From $60,000 a year
- Full-time
- Mid-level
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
4d

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IT Helpdesk Technician

The Advocates -
Murray, UT

Quick Apply

Job Details

Full-time
$21 - $26 an hour

Benefits

Paid parental leave
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance

Qualifications

Computer hardware
Customer support

Full Job Description

IT Helpdesk Technician

Location: Murray, Utah (On-Site)
Compensation: $21–$26/hr (DOE)

What This Role Is

This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical support across multiple office locations. You will serve as the first point of contact for employees experiencing technical issues, helping resolve day-to-day support requests while ensuring a positive customer experience.

The role requires strong troubleshooting skills, attention to detail, and the ability to document, prioritize, and escalate issues appropriately. You'll provide hands-on support in the Murray office and remote support for other office locations.

This is an excellent opportunity for someone early in their IT career who wants exposure to a wide range of technologies, systems, and end-user support responsibilities in a professional, multi-site environment.

What You'll Do

Helpdesk & Technical Support

Serve as the first point of contact for incoming IT support requests across all office locations
Troubleshoot and resolve Level 1 technical issues involving Windows devices, Microsoft 365, printers, Wi-Fi, MFA, and business applications
Provide in-person support for the Murray office and remote support for other locations
Assist users via phone, email, chat, and remote-access tools
Deliver a professional and customer-focused support experience

User Administration & Device Management

Set up, image, configure, and deploy laptops, desktops, monitors, and peripherals
Support employee onboarding and offboarding processes
Perform basic Microsoft 365 and Entra administration, including password resets, license assignments, and group membership updates
Assist with IT asset inventory and equipment tracking

Ticket Management & Escalation

Accurately document troubleshooting steps, resolutions, and user communications within the ticketing system
Maintain timely updates and follow-through on assigned tickets
Escalate issues outside the Level 1 scope, including network, server, security, and advanced application issues
Ensure escalated tickets include detailed notes and troubleshooting actions already completed

Process Improvement & Team Support

Follow established IT processes, procedures, and documentation
Contribute to knowledge base articles and support documentation
Assist senior IT staff with technology rollouts, projects, office moves, and system upgrades
Support ongoing improvements to helpdesk operations and user experience

What We're Looking For

1+ year of IT support, helpdesk, or technical support experience
Working knowledge of Windows operating systems and common PC hardware
Basic understanding of networking concepts such as IP, DNS, DHCP, Wi-Fi, and VPNs
Familiarity with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities and follow established procedures
Customer-service mindset with the ability to support non-technical users
Reliable, professional, and able to work on-site in Murray, Utah

Preferred Qualifications

Experience with helpdesk ticketing or remote management tools
Exposure to Microsoft Entra (Azure AD) administration
CompTIA A+, Network+, or Microsoft Fundamentals certifications
PowerShell or scripting exposure
Experience supporting multiple office locations
Familiarity with IT asset management and inventory tracking

What to Expect

Full-time, on-site position in Murray, Utah
Occasional travel to nearby office locations for support or project work
Fast-paced environment supporting multiple departments and users
Opportunities to gain hands-on experience across a variety of technologies and systems
Direct exposure to IT operations, infrastructure, and project work

What Success Looks Like

Technical issues are resolved efficiently and professionally
End users receive timely communication and excellent customer service
Tickets are documented accurately and escalated appropriately
New hires receive seamless technology onboarding
IT equipment is deployed, tracked, and maintained effectively
Support processes are followed consistently and improvements are identified proactively

Compensation & Benefits

Medical, Dental, and Vision Insurance
Quarterly Bonuses based on Metrics
401(k)
Paid Parental Leave
Charitable Time Off
Additional company benefits provided upon hire

Eligibility

Applicants must be authorized to work in the United States on a full-time basis.

Quick Apply

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IT Helpdesk Technician

What This Role Is

What You'll Do

Helpdesk & Technical Support

User Administration & Device Management

Ticket Management & Escalation

Process Improvement & Team Support

What We're Looking For

Preferred Qualifications

What to Expect

What Success Looks Like

Compensation & Benefits

Eligibility