Top 223 Customer service manager Jobs in South Pasadena, Ca

Assistant Customer Service and Sales Manager
Cathay Bank —Arcadia, CA
- $23 - $29 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Customer Service & Sales Manager (NE)
Cathay Bank —Arcadia, CA
- $26.44 - $31.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Director of Customer Service
Curacao —Los Angeles, CA
- $75,000.00 - $187,488.48 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Cintas —Santa Fe Springs, CA
- $78,200 - $103,985 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Sales & Customer Service Manager
Mac Incorporated —Santa Fe Springs, CA
- $165,000 - $185,000 a year
- Monday to Friday
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Retention & Experience Manager
Whitaker Dog —Glendale, CA
- $70,000 - $72,000 a year
- Email
- Google Workspace
- Mid-level
- Office
Quick Apply
7d
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Client Services Manager
East West Bank —Pasadena, CA
- $71,000 - $85,000 a year
- Full-time
- 5 years
- Computer literacy
- Business development
- Opportunities for advancement
Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Assistant Store Leader, Customer Experience & Outreach
Crate and Barrel —Pasadena, CA
- $28 - $35 an hour
- Weekends as needed
- Mid-level
- US work authorization
- Fair chance
- Store discount
- Disability insurance
Manager of Operational Excellence
Arakelian Enterprises Inc —City of Industry, CA
- $120,000 - $145,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Associate Manager
O Positiv —Santa Monica, CA
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
7d
Customer Experience Manager
Plug Technologies Inc —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Lead, Product Support & Customer Experience
National Research Group —Culver City, CA
- $120,000 - $180,000 a year
- Full-time
- Remote
- 7 years
- SQL
- Continuous improvement
- Paid parental leave
- Dental insurance
Director of Customer Experience Strategy
Arakelian Enterprises Inc —Irwindale, CA
- $160,000 - $200,000 a year
- Full-time
- Marketing
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Jack Boyajian - State Farm Agent —Pasadena, CA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- 401(k) matching
Quick Apply
7d
Head of Customer Support
Pulse Games —Los Angeles, CA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Customer Support Manager
Wheels Up —Los Angeles, CA
- $65,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Client Support Manager
Tait —Burbank, CA
- $80,000 - $95,000 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health savings account
1d
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply

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Assistant Customer Service and Sales Manager

Cathay Bank -
Arcadia, CA

Quick Apply

Job Details

Full-time
$23 - $29 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Life insurance
Paid sick time

Qualifications

Microsoft Word
Staff supervision
Microsoft Excel
Microsoft Outlook

Full Job Description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

Apply today!

What our team members are saying:

Video Clip 1 (https://youtu.be/ntD01JTEmic)

Video Clip 2 (https://youtu.be/R49hxuriKK4)

Video Clip 3 (https://youtu.be/Fd61I9F0sDY)

Learn more about us at cathaybank.com

GENERAL SUMMARY

Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.

DIRECT REPORTS

The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch’s staffing requirements)

ESSENTIAL FUNCTIONS

Service and Sales Responsibilities:

Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate

Operations, Management & Administration Responsibilities:

Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch’s non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch

QUALIFICATIONS

College degree a plus.
Three to five years’ experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.

OTHER DETAILS

$23.00 – $29..00 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy (https://www.cathaybank.com/CA-job-applicant-privacy-notice).

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster:
Poster- English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Poster- Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

Poster- Chinese Traditional (https://www.eeoc.gov/sites/default/files/2023-09/22-088_EEOC_KnowYourRights6.27%20-%20Chinese%20Traditional.pdf)
Poster- Chinese Simplified (https://www.eeoc.gov/sites/default/files/2023-09/22-088_EEOC_KnowYourRights%20-%20Simplified%20Chinese.pdf)

Cathay Bank endeavors to make www.CathayBank.com (http://www.cathaybank.com/)accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or [email protected] (mailto:[email protected]). This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Scan this QR code and apply!

Download (https://jobs.dayforcehcm.com/en-US/cathaybank/CANDIDATEPORTAL/jobs/15029)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service manager jobs in south pasadena, ca

Assistant Customer Service and Sales Manager

Customer Service & Sales Manager (NE)

Director of Customer Service

Service Manager

Sales & Customer Service Manager

Customer Retention & Experience Manager

Manager, Customer Experience

Client Services Manager

Customer Service QA Lead

Assistant Store Leader, Customer Experience & Outreach

Manager of Operational Excellence

Customer Experience Associate Manager

Customer Experience Manager

Lead, Product Support & Customer Experience

Director of Customer Experience Strategy

Customer Care Manager - State Farm Agent Team Member

Head of Customer Support

Customer Support Manager

Client Support Manager

Customer Care Manager

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